Question 1

What is the difference between a firm's mission and its strategy?

Accepted Answer

A firm's mission is the purpos

Question 2

Which of the following represents a reason for globalizing operations?

Accepted Answer

A) to improve the supply chain 
B) to improve operations 
C) to expand a product's life cycle 
D) to attract and retain global talent 
E) all of the above 
A) to improve the supply chain 
B) to improve operations 
C) to expand a product's life cycle 
D) to attract and retain global talent 
E) all of the above

Question 3

Who introduced the concept of value-chain analysis?

Accepted Answer

A) Ford 
B) Toyota 
C) Porter 
D) Smith 
E) Gates 
A) Ford 
B) Toyota 
C) Porter 
D) Smith 
E) Gates

Question 4

Before establishing and implementing strategy,a resources view would ensure that which of the following resources are available?

Accepted Answer

A) financial 
B) physical 
C) human 
D) technological 
E) all of the above 
A) financial 
B) physical 
C) human 
D) technological 
E) all of the above

Question 5

Starbucks is one of the best known coffeehouse chains in the world.Each store sells a variety of innovative products to complement the array of coffee choices available.However,75% of current stores are located in the United States and the expensive nature of the coffee leaves Starbucks vulnerable to changes in consumer spending behavior (such as recessions).Recently Starbucks has begun initiatives to sell its specialty coffee beans for home use,presenting a chance for a large increase in revenue and diversification.However,Starbucks faces fierce competition seeking a piece of its lucrative market share and the threat of consumer behavior changes,given its reputation rides on a singular product.Perform an SWOT analysis for Starbucks.

Accepted Answer

Strengths-High profit specialty coffee,w

Question 6

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

Accepted Answer

A) product research 
B) human resources 
C) process innovation 
D) quality management 
E) all of the above 
A) product research 
B) human resources 
C) process innovation 
D) quality management 
E) all of the above

Question 7

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 8

Advantages of outsourcing do NOT include:

Accepted Answer

A) cost savings. 
B) gaining outside expertise. 
C) maintaining a focus on core competencies. 
D) accessing outside technology. 
E) potential creation of future competition. 
A) cost savings. 
B) gaining outside expertise. 
C) maintaining a focus on core competencies. 
D) accessing outside technology. 
E) potential creation of future competition.

Question 9

To attract and retain global talent,and to expand a product's life cycle,are both reasons to globalize.

Accepted Answer

A) True 
 B)False

Question 10

Experience differentiation is an extension of product differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

Accepted Answer

A) True 
 B)False

Question 11

________ is a free trade agreement among Canada,Mexico,and the United States.

Accepted Answer

NAFTA-Nort

Question 12

The theory of comparative advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about organizational missions is FALSE?

Accepted Answer

A) They reflect a company's purpose. 
B) They indicate what a company intends to contribute to society. 
C) They are formulated after strategies are known. 
D) They define a company's reason for existence. 
E) They provide guidance for functional area missions. 
A) They reflect a company's purpose. 
B) They indicate what a company intends to contribute to society. 
C) They are formulated after strategies are known. 
D) They define a company's reason for existence. 
E) They provide guidance for functional area missions.

Question 14

The ________ strategy utilizes a standardized product across countries.

Accepted Answer

The answer of The ________ strategy utilizes a standardized product...

Question 15

Competitive advantage through operations can be achieved by ________,________,and/or ________.

Accepted Answer

differenti

Question 16

The theory of ________ implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Accepted Answer

comparativ

Question 17

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

Accepted Answer

A) customization of the product. 
B) setting equipment utilization goals below the industry average. 
C) speed of delivery. 
D) constant innovation of new products. 
E) maintaining a variety of product options. 
A) customization of the product. 
B) setting equipment utilization goals below the industry average. 
C) speed of delivery. 
D) constant innovation of new products. 
E) maintaining a variety of product options.

Question 18

The term renewal has been created to describe the return of business activity to the originating country.

Accepted Answer

A) True 
 B)False

Question 19

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

A) True 
 B)False

Question 20

Boeing's new 787 Dreamliner:

Accepted Answer

A) is assembled in Washington,D.C. 
B) uses engines from Japan. 
C) has its fuselage sections built in Australia. 
D) has increased efficiency from new engine technology. 
E) results from a partnership of about a dozen companies. 
A) is assembled in Washington,D.C. 
B) uses engines from Japan. 
C) has its fuselage sections built in Australia. 
D) has increased efficiency from new engine technology. 
E) results from a partnership of about a dozen companies.

Exam 2: Operations Strategy in a Global Environment

What is the difference between a firm's mission and its strategy?

Which of the following represents a reason for globalizing operations?

Who introduced the concept of value-chain analysis?

Before establishing and implementing strategy,a resources view would ensure that which of the following resources are available?

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Advantages of outsourcing do NOT include:

To attract and retain global talent,and to expand a product's life cycle,are both reasons to globalize.

Experience differentiation is an extension of product differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

________ is a free trade agreement among Canada,Mexico,and the United States.

The theory of comparative advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Which of the following statements about organizational missions is FALSE?

The ________ strategy utilizes a standardized product across countries.

Competitive advantage through operations can be achieved by ________,________,and/or ________.

The theory of ________ implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

A firm can effectively use its operations function to yield competitive advantage through all of the following EXCEPT:

The term renewal has been created to describe the return of business activity to the originating country.

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Boeing's new 787 Dreamliner:

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Competitive advantage through operations can be achieved by ,,and/or .