Question 1

Which of the following statements best characterizes delivery reliability?

Accepted Answer

A) a company that always delivers on the same day of the week 
B) a company that always delivers at the promised time 
C) a company that delivers more frequently than its competitors 
D) a company that delivers faster than its competitors 
E) a company that has a computerized delivery scheduling system 
A) a company that always delivers on the same day of the week 
B) a company that always delivers at the promised time 
C) a company that delivers more frequently than its competitors 
D) a company that delivers faster than its competitors 
E) a company that has a computerized delivery scheduling system

Question 2

The acronym MNC stands for

Accepted Answer

A) Mexican National Committee (for international trade) 
B) Maquiladora Negates Competition 
C) Maytag-Nestlé Corporation 
D) Multinational Corporation 
E) Maritime Navigation Company 
A) Mexican National Committee (for international trade) 
B) Maquiladora Negates Competition 
C) Maytag-Nestlé Corporation 
D) Multinational Corporation 
E) Maritime Navigation Company

Question 3

A company is choosing an outside firm to provide its payroll services.It has chosen four comparative categories of interest: client reviews,financial condition,IT capabilities,and government stability.These categories have been assigned weights of 30%,10%,20%,and 40%,respectively.Three potential providers were scored on each of those factors (see table below)using a scale of 1-10,with a score of 1 meaning worst possible and 10 meaning best possible.Using the factor-rating method,which provider should be chosen?

Accepted Answer

Provider A: 2(.3)+ 8(.1)+ 5(.2)+ 3(.4)=

Question 4

Which of the international operations strategies uses the existing domestic model globally?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 5

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Accepted Answer

A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring 
A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring

Question 6

Experience differentiation:

Accepted Answer

A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer. 
A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer.

Question 7

Which of the following activities takes place most immediately once the mission has been developed?

Accepted Answer

A) The firm develops alternative or back-up missions in case the original mission fails. 
B) The functional areas develop their functional area strategies. 
C) The functional areas develop their supporting missions. 
D) The ten OM decision areas are prioritized. 
E) Operational tactics are developed. 
A) The firm develops alternative or back-up missions in case the original mission fails. 
B) The functional areas develop their functional area strategies. 
C) The functional areas develop their supporting missions. 
D) The ten OM decision areas are prioritized. 
E) Operational tactics are developed.

Question 8

Which of the following is an example of competing on the basis of differentiation?

Accepted Answer

A) A firm manufactures its product with less raw material waste than its competitors do. 
B) A firm's products are introduced into the market faster than its competitors' products are. 
C) A firm's distribution network routinely delivers its product on time. 
D) A firm offers more reliable products than its competitors do. 
E) A firm advertises more than its competitors do. 
A) A firm manufactures its product with less raw material waste than its competitors do. 
B) A firm's products are introduced into the market faster than its competitors' products are. 
C) A firm's distribution network routinely delivers its product on time. 
D) A firm offers more reliable products than its competitors do. 
E) A firm advertises more than its competitors do.

Question 9

A product will always be in the same stage of its product life cycle regardless of the country.

Accepted Answer

A) True 
 B)False

Question 10

The World Trade Organization has helped to significantly reduce tariffs around the world.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following did the authors NOT suggest as a reason for globalizing operations?

Accepted Answer

A) reduce costs 
B) improve the supply chain 
C) pursue stockholder approval ratings 
D) understand markets 
E) attract and retain global talent 
A) reduce costs 
B) improve the supply chain 
C) pursue stockholder approval ratings 
D) understand markets 
E) attract and retain global talent

Question 12

Identify three factors fueling the continuing growth of outsourcing.

Accepted Answer

(1)increased technological exp

Question 13

Given the position of the 3D printer in the growth stage of its life cycle,which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?

Accepted Answer

A) forecasting 
B) cost cutting 
C) increasing capacity 
D) product and process reliability 
E) enhancing distribution 
A) forecasting 
B) cost cutting 
C) increasing capacity 
D) product and process reliability 
E) enhancing distribution

Question 14

Perform an SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

Accepted Answer

Strengths-Technological advances (8% inc

Question 15

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Accepted Answer

A) True 
 B)False

Question 16

________ is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Accepted Answer

The answer of ________ is the practice of transferring a...

Question 17

________ and ________ are two issues where significant cultural differences are large,yet progress toward global uniformity is slowly being accepted.

Accepted Answer

Bribery,pr

Question 18

How do global operations attract new markets?

Accepted Answer

Because international operations require

Question 19

Which of the following has progressed the FURTHEST along its product life cycle?

Accepted Answer

A) drive-through restaurants 
B) Boeing 787 
C) iPods 
D) 3-D game players 
E) Xbox 360 
A) drive-through restaurants 
B) Boeing 787 
C) iPods 
D) 3-D game players 
E) Xbox 360

Question 20

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Accepted Answer

A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation. 
A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation.

Exam 2: Operations Strategy in a Global Environment

Which of the following statements best characterizes delivery reliability?

The acronym MNC stands for

Which of the international operations strategies uses the existing domestic model globally?

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Experience differentiation:

Which of the following activities takes place most immediately once the mission has been developed?

Which of the following is an example of competing on the basis of differentiation?

A product will always be in the same stage of its product life cycle regardless of the country.

The World Trade Organization has helped to significantly reduce tariffs around the world.

Which of the following did the authors NOT suggest as a reason for globalizing operations?

Identify three factors fueling the continuing growth of outsourcing.

Given the position of the 3D printer in the growth stage of its life cycle,which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?

Perform an SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

________ is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

________ and ________ are two issues where significant cultural differences are large,yet progress toward global uniformity is slowly being accepted.

How do global operations attract new markets?

Which of the following has progressed the FURTHEST along its product life cycle?

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

and are two issues where significant cultural differences are large,yet progress toward global uniformity is slowly being accepted.