Question 1

________ layouts deal with low-volume, high-variety production with like machines and equipment grouped together.

Accepted Answer

The answer of ________ layouts deal with low-volume, high-variety production...

Question 2

A(n) ________ is a group of empowered individuals working together to reach a common goal.

Accepted Answer

The answer of A(n) ________ is a group of empowered...

Question 3

Departments A, B, C, and D need to be assigned to four rooms 1, 2, 3, and 4. These rooms are arranged in a row, in that order, with 20 meters between each. The departmental work flows are contained in the table below.
(a) What is the material handling total of assigning A-1, B-2, C-3, D-4?
(b) What is the material handling total of assigning A-1, B-3, C-4, D-2?

Accepted Answer

(a) The material handling total of A-1,

Question 4

As tool using animals, human performance is affected by:

Accepted Answer

A)  noise, illumination, and vibration. 
B)  temperature, humidity, and air quality. 
C)  strength, reflexes, perception. 
D)  deign of pedals, levers, buttons. 
E)  all of these 
A)  noise, illumination, and vibration. 
B)  temperature, humidity, and air quality. 
C)  strength, reflexes, perception. 
D)  deign of pedals, levers, buttons. 
E)  all of these

Question 5

Retail layouts are based on the notion that:

Accepted Answer

A)  handling costs should be minimized. 
B)  storage costs should be minimized. 
C)  average customer visit duration should be maximized. 
D)  space used should be minimized. 
E)  sales and profitability vary directly with customer exposure to products. 
A)  handling costs should be minimized. 
B)  storage costs should be minimized. 
C)  average customer visit duration should be maximized. 
D)  space used should be minimized. 
E)  sales and profitability vary directly with customer exposure to products.

Question 6

A(n) ________ is a special product-oriented arrangement of machines and personnel in what is ordinarily a process-oriented facility.

Accepted Answer

The answer of A(n) ________ is a special product-oriented arrangement...

Question 7

An advantage of work sampling is that it completely breaks down work elements.

Accepted Answer

A) True 
 B)False

Question 8

Most unions tend to accept the use of predetermined time standards.

Accepted Answer

A) True 
 B)False

Question 9

Identify five limitations of job expansion.

Accepted Answer

(1) higher capital cost; (2) i

Question 10

A manager who is conducting a time study now needs an accuracy of ±0.1 minutes, rather than ±0.05 minutes as in the past. Because of this change in accuracy, the new required sample size becomes:

Accepted Answer

A)  one-fourth as large. 
B)  one-half as large. 
C)  twice as large. 
D)  four times as large. 
E)  one-tenth larger. 
A)  one-fourth as large. 
B)  one-half as large. 
C)  twice as large. 
D)  four times as large. 
E)  one-tenth larger.

Question 11

The fixed-position layout would be MOST appropriate in which of the following settings?

Accepted Answer

A)  a fast-food restaurant 
B)  a doctor's office 
C)  a casual dining restaurant 
D)  a cruise ship assembly facility 
E)  a washing machine assembly line 
A)  a fast-food restaurant 
B)  a doctor's office 
C)  a casual dining restaurant 
D)  a cruise ship assembly facility 
E)  a washing machine assembly line

Question 12

In our increasingly short-life-cycle, mass-customized world, operations managers need to consider large, fixed, and specialized equipment in layout designs.

Accepted Answer

A) True 
 B)False

Question 13

Personal and fatigue allowances do not address the effects of lighting, heat and humidity, and noise.

Accepted Answer

A) True 
 B)False

Question 14

The main issue in designing process-oriented layouts concerns the relative positioning of:

Accepted Answer

A)  safety devices. 
B)  departments or work centers. 
C)  raw materials. 
D)  entrances, loading docks, etc. 
E)  supervisors to their employees. 
A)  safety devices. 
B)  departments or work centers. 
C)  raw materials. 
D)  entrances, loading docks, etc. 
E)  supervisors to their employees.

Question 15

The smaller the percentage established for allowances:

Accepted Answer

A)  the closer is normal time to standard time. 
B)  the closer is average observed time to normal time. 
C)  the larger is the performance rating factor. 
D)  the larger is the required sample size. 
E)  the larger is the number of observations in the work sampling. 
A)  the closer is normal time to standard time. 
B)  the closer is average observed time to normal time. 
C)  the larger is the performance rating factor. 
D)  the larger is the required sample size. 
E)  the larger is the number of observations in the work sampling.

Question 16

What is quality of work life? What is its relation to a firm's human resource strategy?

Accepted Answer

Quality of work life means a job that is

Question 17

Brandon's computer shop sells most of its computers to a high-end customized online retailer and sales are steady at 400 per month. A single work cell produces the computers. To produce the computer, three operations are required. First the parts must be assembled, next software must be installed, and finally the computer must be safely packed and labeled for shipping. These operations take 1 hours, 3 hours, and 1 hour respectively. If there are 8 available work hours each day and the shop operates 20 days per month find the takt time.

Accepted Answer

Takt time = (8 hours/day ∗ 20

Question 18

Which of the following is one of McDonald's "seven major innovations"?

Accepted Answer

A)  the Happy Meal 
B)  unlimited drink refills 
C)  secret menus 
D)  delivery drones 
E)  self-service kiosks 
A)  the Happy Meal 
B)  unlimited drink refills 
C)  secret menus 
D)  delivery drones 
E)  self-service kiosks

Question 19

One drawback of a product-oriented layout is that work stoppage at any one point ties up the whole operation.

Accepted Answer

A) True 
 B)False

Question 20

The purpose of labor standards is to accurately define the skills required to complete a job.

Accepted Answer

A) True 
 B)False

Exam 9: Human Resources, Job Design, and Work Measurement

________ layouts deal with low-volume, high-variety production with like machines and equipment grouped together.

A(n) ________ is a group of empowered individuals working together to reach a common goal.

As tool using animals, human performance is affected by:

Retail layouts are based on the notion that:

A(n) ________ is a special product-oriented arrangement of machines and personnel in what is ordinarily a process-oriented facility.

An advantage of work sampling is that it completely breaks down work elements.

Most unions tend to accept the use of predetermined time standards.

Identify five limitations of job expansion.

A manager who is conducting a time study now needs an accuracy of ±0.1 minutes, rather than ±0.05 minutes as in the past. Because of this change in accuracy, the new required sample size becomes:

The fixed-position layout would be MOST appropriate in which of the following settings?

In our increasingly short-life-cycle, mass-customized world, operations managers need to consider large, fixed, and specialized equipment in layout designs.

Personal and fatigue allowances do not address the effects of lighting, heat and humidity, and noise.

The main issue in designing process-oriented layouts concerns the relative positioning of:

The smaller the percentage established for allowances:

What is quality of work life? What is its relation to a firm's human resource strategy?

Which of the following is one of McDonald's "seven major innovations"?

One drawback of a product-oriented layout is that work stoppage at any one point ties up the whole operation.

The purpose of labor standards is to accurately define the skills required to complete a job.

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