Question 1

When a worker obtains clear and timely information about his/her performance, his/her job includes which of the following characteristics?

Accepted Answer

A)  feedback 
B)  skill variety 
C)  job identity 
D)  job significance 
E)  autonomy 
A)  feedback 
B)  skill variety 
C)  job identity 
D)  job significance 
E)  autonomy

Question 2

One use of labor standards is to determine what constitutes a fair day's work.

Accepted Answer

A) True 
 B)False

Question 3

The dominant problem associated with the fixed-position layout is that workers are fixed in position, and they cannot be reassigned.

Accepted Answer

A) True 
 B)False

Question 4

The typical goal used when developing a process-oriented layout strategy is to:

Accepted Answer

A)  minimize the distance between adjacent departments. 
B)  minimize the material handling costs. 
C)  maximize the number of different tasks that can be performed by an individual machine. 
D)  minimize the level of operator skill necessary. 
E)  maximize job specialization. 
A)  minimize the distance between adjacent departments. 
B)  minimize the material handling costs. 
C)  maximize the number of different tasks that can be performed by an individual machine. 
D)  minimize the level of operator skill necessary. 
E)  maximize job specialization.

Question 5

________ avoids placing materials or supplies in storage by processing them as they are received for shipment.

Accepted Answer

The answer of ________ avoids placing materials or supplies in...

Question 6

Which of the following is a disadvantage of product-oriented layout?

Accepted Answer

A)  There is a lack of flexibility necessary for handling a variety of products. 
B)  High volume is required because of the large investment needed to establish the process. 
C)  Work stoppage at any one point can tie up the whole operation. 
D)  There is a lack of flexibility necessary for handling a variety of production rates. 
E)  All of these are disadvantages of product-oriented layouts. 
A)  There is a lack of flexibility necessary for handling a variety of products. 
B)  High volume is required because of the large investment needed to establish the process. 
C)  Work stoppage at any one point can tie up the whole operation. 
D)  There is a lack of flexibility necessary for handling a variety of production rates. 
E)  All of these are disadvantages of product-oriented layouts.

Question 7

The minimum number of workstations depends upon the set of task times and the precedence chart, but not the number of units scheduled.

Accepted Answer

A) True 
 B)False

Question 8

What are three disadvantages of work sampling?

Accepted Answer

(1) It does not divide work elements as

Question 9

The objective of layout strategy is to:

Accepted Answer

A)  minimize cost. 
B)  develop an effective and efficient layout that will meet the firm's competitive requirements. 
C)  maximize flexibility. 
D)  minimize space used. 
E)  maximize worker satisfaction. 
A)  minimize cost. 
B)  develop an effective and efficient layout that will meet the firm's competitive requirements. 
C)  maximize flexibility. 
D)  minimize space used. 
E)  maximize worker satisfaction.

Question 10

Product-oriented layouts tend to have high levels of work-in-process inventories.

Accepted Answer

A) True 
 B)False

Question 11

There are three work centers (A, B, and
C) behind the financial aid counter at a nearby university. They can each fit into any of three office spaces (1, 2, and 3) off the corridor behind the desk. There is no student contact in these areas, only workers. The distance 1-2 is 20 feet, 2-3 is 40 feet, and 1-3 is 60 feet. The matrix of work (trips per day) at the three centers are shown in the following table. Assume that each trip must be a round-trip (from 1 to 2 and back, for example).
   
(a) How many possible assignments are there? List them.
(b) Calculate the total distance traveled in each of these assignments.
(c) Which assignment minimizes distance traveled?

Accepted Answer

(a) There are 3! = 6 assignmen

Question 12

A process layout problem consists of 3 departments, each of which can be assigned to one of three rooms. The number of different solutions to this problem is ________, although all of them may not have different material handling costs.

Accepted Answer

A)  6 
B)  3 
C)  16 
D)  9 
E)  unknown 
A)  6 
B)  3 
C)  16 
D)  9 
E)  unknown

Question 13

One guideline for determining the arrangement and space allocation of a retail store is to place high-impulse and high-margin items in the very back of the store.

Accepted Answer

A) True 
 B)False

Question 14

"A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type?

Accepted Answer

A)  fixed-position layout 
B)  intermittent production 
C)  job shop 
D)  work cell 
E)  warehouse layout 
A)  fixed-position layout 
B)  intermittent production 
C)  job shop 
D)  work cell 
E)  warehouse layout

Question 15

A(n) ________ groups workers, their equipment, and spaces/offices to provide for comfort, safety, and movement of information.

Accepted Answer

The answer of A(n) ________ groups workers, their equipment, and...

Question 16

The observation data from a work sampling study provides information regarding:

Accepted Answer

A)  the number of wasted motions. 
B)  the level of difficulty in a motion. 
C)  the percent of time spent on various tasks. 
D)  the quality of the work environment. 
E)  the number of micro-motions involved. 
A)  the number of wasted motions. 
B)  the level of difficulty in a motion. 
C)  the percent of time spent on various tasks. 
D)  the quality of the work environment. 
E)  the number of micro-motions involved.

Question 17

Four hundred and eighty minutes of production time are available per day. Scheduled production is 80 units per day. What is the required cycle time?

Accepted Answer

A)  4 minutes 
B)  5 minutes 
C)  6 minutes 
D)  7 minutes 
E)  8 minutes 
A)  4 minutes 
B)  5 minutes 
C)  6 minutes 
D)  7 minutes 
E)  8 minutes

Question 18

Heuristics are problem-solving procedures that mathematically optimize the solution.

Accepted Answer

A) True 
 B)False

Question 19

Define standard time.

Accepted Answer

The standard time for a task provides an

Question 20

An assembly line is assigned as follows. Station 1- task A and B. Station 2- task C and D. Station 3- task E and F. The task times are 2, 8, 2, 9, 5, and 4 minutes respective to A, B, C, D, E, and F. (Assume that there is no precedence relationship between the tasks, i.e., they can be performed in any order.)
(a) Calculate the efficiency.
(b) What would the assignment of tasks to stations be using the shortest processing time heuristic (assuming the current maximum station time remains the cycle time)?

Accepted Answer

(a) Efficiency = Sum of task time / (# S

Exam 9: Human Resources, Job Design, and Work Measurement

When a worker obtains clear and timely information about his/her performance, his/her job includes which of the following characteristics?

One use of labor standards is to determine what constitutes a fair day's work.

The dominant problem associated with the fixed-position layout is that workers are fixed in position, and they cannot be reassigned.

The typical goal used when developing a process-oriented layout strategy is to:

________ avoids placing materials or supplies in storage by processing them as they are received for shipment.

Which of the following is a disadvantage of product-oriented layout?

The minimum number of workstations depends upon the set of task times and the precedence chart, but not the number of units scheduled.

What are three disadvantages of work sampling?

The objective of layout strategy is to:

Product-oriented layouts tend to have high levels of work-in-process inventories.

A process layout problem consists of 3 departments, each of which can be assigned to one of three rooms. The number of different solutions to this problem is ________, although all of them may not have different material handling costs.

One guideline for determining the arrangement and space allocation of a retail store is to place high-impulse and high-margin items in the very back of the store.

"A special arrangement of machinery and equipment to focus on production of a single product or group of related products" describes what layout type?

A(n) ________ groups workers, their equipment, and spaces/offices to provide for comfort, safety, and movement of information.

The observation data from a work sampling study provides information regarding:

Four hundred and eighty minutes of production time are available per day. Scheduled production is 80 units per day. What is the required cycle time?

Heuristics are problem-solving procedures that mathematically optimize the solution.

Define standard time.

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