Question 1

The use of a phrase such as 'It appears that' is an example of

Accepted Answer

A)  hedging. 
B)  being non-committal. 
C)  using cautious language. 
D)  all of the above. 
A)  hedging. 
B)  being non-committal. 
C)  using cautious language. 
D)  all of the above.

Question 2

The main purpose in any work-based writing task is to

Accepted Answer

A)  engage the reader and, if required, act. 
B)  educate, elucidate and entertain. 
C)  get the message across. 
D)  present the message in a convincing way. 
A)  engage the reader and, if required, act. 
B)  educate, elucidate and entertain. 
C)  get the message across. 
D)  present the message in a convincing way.

Question 3

Document layout and design deal with

Accepted Answer

A)  line length, line spacing, type size and justification. 
B)  provision of visual cues and generous use of white space. 
C)  headings, graphics, use of colour, bolding, italics and capitals. 
D)  all of the above. 
A)  line length, line spacing, type size and justification. 
B)  provision of visual cues and generous use of white space. 
C)  headings, graphics, use of colour, bolding, italics and capitals. 
D)  all of the above.

Question 4

Plain English writing makes good business sense because of the three advantages of

Accepted Answer

A)  empathy, economy and elegance. 
B)  equity, efficiency and effectiveness. 
C)  friendliness, familiarity and formality. 
D)  conciseness, clarity and concern. 
A)  empathy, economy and elegance. 
B)  equity, efficiency and effectiveness. 
C)  friendliness, familiarity and formality. 
D)  conciseness, clarity and concern.

Question 5

In a document that uses vertical channels of communication, a writer should request acknowledgement of the message and point the way ahead before stating the action to be taken.

Accepted Answer

A) True 
 B)False

Question 6

The use of a 'you' approach in writing

Accepted Answer

A)  should be avoided because such familiarity with the reader may not be welcome. 
B)  helps to create a more personal, reader-friendly document. 
C)  is reserved for immediate circle users and excludes formal business usage. 
D)  all of the above. 
A)  should be avoided because such familiarity with the reader may not be welcome. 
B)  helps to create a more personal, reader-friendly document. 
C)  is reserved for immediate circle users and excludes formal business usage. 
D)  all of the above.

Question 7

The use of plain English increases the number of incorrectly completed forms and the clerical time needed for processing or returning incomplete or incorrectly completed forms.

Accepted Answer

A) True 
 B)False

Question 8

Mixed metaphors should be widely used in writing because they make documents interesting and easily understood.

Accepted Answer

A) True 
 B)False

Question 9

Plain English is highly recommended because it

Accepted Answer

A)  helps people communicate without using body language. 
B)  is easy to write down. 
C)  communicates as simply and effectively as possible. 
D)  looks attractive when written. 
A)  helps people communicate without using body language. 
B)  is easy to write down. 
C)  communicates as simply and effectively as possible. 
D)  looks attractive when written.

Question 10

Analysing the content enables a writer to compose persuasive, user-centred written messages.

Accepted Answer

A) True 
 B)False

Question 11

Describe two techniques that help to organise information into a paragraph. Identify three techniques that can be used to emphasise a point.

Accepted Answer

Two techniques that help to organize inf

Question 12

The 'we' style of writing projects an empathetic tone, is personal and includes both male and female readers.

Accepted Answer

A) True 
 B)False

Question 13

Writing that presents facts objectively, explains concepts and cites external sources would be an

Accepted Answer

A)  appeal to emotion. 
B)  appeal to logic. 
C)  appeal to character. 
D)  none of the above. 
A)  appeal to emotion. 
B)  appeal to logic. 
C)  appeal to character. 
D)  none of the above.

Question 14

Which of the following is preferred instead of 'in the event that'?

Accepted Answer

A)  Even though 
B)  Even if 
C)  If 
D)  None of the above 
A)  Even though 
B)  Even if 
C)  If 
D)  None of the above

Question 15

Which of the following demonstrates sentence sprawl?

Accepted Answer

A)  Forsooth, what manner of man is this? 
B)  The vast canvas of the Russian steppes served as the background to the great patriotic war. 
C)  The blind man heard it, the deaf man saw it. All were stunned at this turn of events. 
D)  The horse, perhaps barely able to maintain momentum because of the great load upon her and struggling mightily, was near dead from exhaustion as well as from lack of water in the last few days. 
A)  Forsooth, what manner of man is this? 
B)  The vast canvas of the Russian steppes served as the background to the great patriotic war. 
C)  The blind man heard it, the deaf man saw it. All were stunned at this turn of events. 
D)  The horse, perhaps barely able to maintain momentum because of the great load upon her and struggling mightily, was near dead from exhaustion as well as from lack of water in the last few days.

Question 16

The difference between a compound sentence and a complex sentence is

Accepted Answer

A)  whether or not they express more than one idea. 
B)  the relationships between the two clauses. 
C)  the meaning of the two sentences. 
D)  all of the above. 
A)  whether or not they express more than one idea. 
B)  the relationships between the two clauses. 
C)  the meaning of the two sentences. 
D)  all of the above.

Question 17

What is the 'you' approach in writing? What is its purpose? Why is it important to use inclusive language in business writing?

Accepted Answer

The "you" approach in writing refers to

Question 18

Discuss situations in which you would use an active and a passive voice in writing business documents.

Accepted Answer

In business writing, the active voice is

Question 19

The benefit of understanding and being able to apply correct sentence structure is so you

Accepted Answer

A)  avoid writing fragments instead of whole sentences and writing sentences that lack unity. 
B)  let the reader know how to understand complex sentences. 
C)  know how to express everything in compound sentences. 
D)  can handle plain English writing. 
A)  avoid writing fragments instead of whole sentences and writing sentences that lack unity. 
B)  let the reader know how to understand complex sentences. 
C)  know how to express everything in compound sentences. 
D)  can handle plain English writing.

Question 20

Words are used as a communication tool in business writing.

Accepted Answer

A) True 
 B)False

Exam 18: Writing for the Professions

The use of a phrase such as 'It appears that' is an example of

The main purpose in any work-based writing task is to

Document layout and design deal with

Plain English writing makes good business sense because of the three advantages of

In a document that uses vertical channels of communication, a writer should request acknowledgement of the message and point the way ahead before stating the action to be taken.

The use of a 'you' approach in writing

The use of plain English increases the number of incorrectly completed forms and the clerical time needed for processing or returning incomplete or incorrectly completed forms.

Mixed metaphors should be widely used in writing because they make documents interesting and easily understood.

Plain English is highly recommended because it

Analysing the content enables a writer to compose persuasive, user-centred written messages.

Describe two techniques that help to organise information into a paragraph. Identify three techniques that can be used to emphasise a point.

The 'we' style of writing projects an empathetic tone, is personal and includes both male and female readers.

Writing that presents facts objectively, explains concepts and cites external sources would be an

Which of the following is preferred instead of 'in the event that'?

Which of the following demonstrates sentence sprawl?

The difference between a compound sentence and a complex sentence is

What is the 'you' approach in writing? What is its purpose? Why is it important to use inclusive language in business writing?

Discuss situations in which you would use an active and a passive voice in writing business documents.

The benefit of understanding and being able to apply correct sentence structure is so you

Words are used as a communication tool in business writing.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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