Question 1

In knowledge-management structures, low formalisation gives knowledge workers a high degree of autonomy, discretion and control over their work.

Accepted Answer

A) True 
 B)False

Question 2

In 'networks', the communication structure depends on the technology used to communicate to people.

Accepted Answer

A) True 
 B)False

Question 3

What is the purpose of understanding an organisation's structure and communication flows?

Accepted Answer

A)  To identify a number of features of an organisation. 
B)  To decide what type of organisation is operating. 
C)  To identify the ways people interact and communicate with one another. 
D)  To understand the organisation's framework, its culture and cohesiveness. 
A)  To identify a number of features of an organisation. 
B)  To decide what type of organisation is operating. 
C)  To identify the ways people interact and communicate with one another. 
D)  To understand the organisation's framework, its culture and cohesiveness.

Question 4

A person who is treated less favourably on the grounds of a personal characteristic has experienced:

Accepted Answer

A)  direct discrimination. 
B)  systemic discrimination. 
C)  indirect discrimination. 
D)  structural discrimination. 
A)  direct discrimination. 
B)  systemic discrimination. 
C)  indirect discrimination. 
D)  structural discrimination.

Question 5

Social media is useful to complement some existing channels of communication in modern organisations.

Accepted Answer

A) True 
 B)False

Question 6

Work group interactions on virtual work spaces build closer relationships between different departments such as finance, customer support and research and development.

Accepted Answer

A) True 
 B)False

Question 7

Digital tools such as Facebook, Twitter and Instagram are used for one-way communication with customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 8

In an organisation with a tall structure, decision making is usually highly centralised with decisions requiring the approval of senior management.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a use of communication network analysis?

Accepted Answer

A)  To unearth previously hidden network structures. 
B)  To find links that don't appear on organisational charts. 
C)  To locate the best way to communicate with those left out of the network. 
D)  To determine whether expected communication channels are actually used. 
A)  To unearth previously hidden network structures. 
B)  To find links that don't appear on organisational charts. 
C)  To locate the best way to communicate with those left out of the network. 
D)  To determine whether expected communication channels are actually used.

Question 10

What is organisational culture and how does it develop in an organisation? What is the role of organisational culture in improving communication? Explain your ideas with examples.

Accepted Answer

Organisational culture refers to the sha

Question 11

How people work and how organisations are valued in contemporary economies are often changed by the exercise of authority, coordination and control in an organisation.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following organisations evidence a high level of centralisation?

Accepted Answer

A)  Organisation Blue has lots of emails, submissions and reports prepared for decision makers. 
B)  Organisation Green has better control systems in place and more effective decision making. 
C)  Organisation Orange has better access to information, better focus, clearer surety of purpose and improved results. 
D)  Organisation Purple has many filters through which information is communicated and poorer outcomes. 
A)  Organisation Blue has lots of emails, submissions and reports prepared for decision makers. 
B)  Organisation Green has better control systems in place and more effective decision making. 
C)  Organisation Orange has better access to information, better focus, clearer surety of purpose and improved results. 
D)  Organisation Purple has many filters through which information is communicated and poorer outcomes.

Question 13

Why does a matrix organisation enable quicker and more efficient decision making?

Accepted Answer

A)  It is simple to administer. 
B)  It is functional and divisional with both vertical and horizontal command chains. 
C)  Managers and staff have strong interpersonal and communication skills. 
D)  It is a complex and formal structure. 
A)  It is simple to administer. 
B)  It is functional and divisional with both vertical and horizontal command chains. 
C)  Managers and staff have strong interpersonal and communication skills. 
D)  It is a complex and formal structure.

Question 14

Which of the following statements would most likely result in achieving an organisation's goals?

Accepted Answer

A)  When the points of view of employers and employees are similar. 
B)  When the employees persuade leaders and managers to appreciate their point of view. 
C)  When business organisations develop effective communication channels. 
D)  When the employer and employees work towards the same goals. 
A)  When the points of view of employers and employees are similar. 
B)  When the employees persuade leaders and managers to appreciate their point of view. 
C)  When business organisations develop effective communication channels. 
D)  When the employer and employees work towards the same goals.

Question 15

How is 'Organisational culture' defined?

Accepted Answer

A)  By the values the organisation represents. 
B)  By the common understandings among members. 
C)  By the pattern of shared assumptions, beliefs and norms uniting members of an organisation. 
D)  Through how members of an organisation should behave. 
A)  By the values the organisation represents. 
B)  By the common understandings among members. 
C)  By the pattern of shared assumptions, beliefs and norms uniting members of an organisation. 
D)  Through how members of an organisation should behave.

Question 16

A first-line supervisor might 'filter' or withhold unpleasant information from her manager. This is an example of:

Accepted Answer

A)  tact, diplomacy and picking the right moment. 
B)  the misuse of an upward communication channel. 
C)  managing upwards, managing your boss. 
D)  challenging managerial authority. 
A)  tact, diplomacy and picking the right moment. 
B)  the misuse of an upward communication channel. 
C)  managing upwards, managing your boss. 
D)  challenging managerial authority.

Question 17

In which of the following situations is lateral communication more likely to occur?

Accepted Answer

A)  Between friends and like-minded colleagues in an organisation. 
B)  Between competing individuals or divisions in an organisation. 
C)  When the organisation is organic or when project teams are in operation. 
D)  When either diagonal or downward communications are beginning to fail. 
A)  Between friends and like-minded colleagues in an organisation. 
B)  Between competing individuals or divisions in an organisation. 
C)  When the organisation is organic or when project teams are in operation. 
D)  When either diagonal or downward communications are beginning to fail.

Question 18

Which of the following is an example of communication within an informal structure in an organisation?

Accepted Answer

A)  Sara receives formal documentation from her senior staff member, Akbul. 
B)  Managers Lucas and Jill are having a telephone conversation ahead of a business meeting. 
C)  Maria phones Ms Porter, her client, to follow up about a booking. 
D)  None of the above. 
A)  Sara receives formal documentation from her senior staff member, Akbul. 
B)  Managers Lucas and Jill are having a telephone conversation ahead of a business meeting. 
C)  Maria phones Ms Porter, her client, to follow up about a booking. 
D)  None of the above.

Question 19

Acknowledgement and feedback to individuals and groups on their achievements normally leads to increased job satisfaction.

Accepted Answer

A) True 
 B)False

Question 20

In which way is the culture of an organisation communicated and reinforced?

Accepted Answer

A)  By unique terms and ways of using words 
B)  Through stories, material symbols, language and rituals 
C)  Through the history of the organisation 
D)  By attending the training classes of an organisation 
A)  By unique terms and ways of using words 
B)  Through stories, material symbols, language and rituals 
C)  Through the history of the organisation 
D)  By attending the training classes of an organisation

Exam 6: Communication Across the Organisation

In knowledge-management structures, low formalisation gives knowledge workers a high degree of autonomy, discretion and control over their work.

In 'networks', the communication structure depends on the technology used to communicate to people.

What is the purpose of understanding an organisation's structure and communication flows?

A person who is treated less favourably on the grounds of a personal characteristic has experienced:

Social media is useful to complement some existing channels of communication in modern organisations.

Work group interactions on virtual work spaces build closer relationships between different departments such as finance, customer support and research and development.

Digital tools such as Facebook, Twitter and Instagram are used for one-way communication with customers and suppliers.

In an organisation with a tall structure, decision making is usually highly centralised with decisions requiring the approval of senior management.

Which of the following is NOT a use of communication network analysis?

What is organisational culture and how does it develop in an organisation? What is the role of organisational culture in improving communication? Explain your ideas with examples.

How people work and how organisations are valued in contemporary economies are often changed by the exercise of authority, coordination and control in an organisation.

Which of the following organisations evidence a high level of centralisation?

Why does a matrix organisation enable quicker and more efficient decision making?

Which of the following statements would most likely result in achieving an organisation's goals?

How is 'Organisational culture' defined?

A first-line supervisor might 'filter' or withhold unpleasant information from her manager. This is an example of:

In which of the following situations is lateral communication more likely to occur?

Which of the following is an example of communication within an informal structure in an organisation?

Acknowledgement and feedback to individuals and groups on their achievements normally leads to increased job satisfaction.

In which way is the culture of an organisation communicated and reinforced?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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