Question 1

A work team's effectiveness is shown by:

Accepted Answer

A)  the quantity and quality of its outputs. 
B)  how the members interact in the achievement of team goals. 
C)  the capacity of the team to fulfil its charter now and adapt to ongoing change in the future. 
D)  all of the above. 
A)  the quantity and quality of its outputs. 
B)  how the members interact in the achievement of team goals. 
C)  the capacity of the team to fulfil its charter now and adapt to ongoing change in the future. 
D)  all of the above.

Question 2

Factors affecting group performance include: size, leadership, members, team structure, cohesiveness, groupthink, climate, environment, intervention, work-group moods, work-team enablers, power, accountability, capability, direction and transparency.

Accepted Answer

A) True 
 B)False

Question 3

What do organisations need in order to encourage teamwork?

Accepted Answer

A)  A flat structure 
B)  A diverse workforce 
C)  Managers and team leaders who create a positive communication climate 
D)  Systems and procedures 
A)  A flat structure 
B)  A diverse workforce 
C)  Managers and team leaders who create a positive communication climate 
D)  Systems and procedures

Question 4

In a participative team, the members

Accepted Answer

A)  have their deliberations facilitated by the team leader and are coached by the team leader. 
B)  have an equal say in what will be done. 
C)  have a formal process to capture ideas, test and then adopt these ideas once approved by the entire team. 
D)  follow a consensus-building process to maintain the engagement and commitment of all members. 
A)  have their deliberations facilitated by the team leader and are coached by the team leader. 
B)  have an equal say in what will be done. 
C)  have a formal process to capture ideas, test and then adopt these ideas once approved by the entire team. 
D)  follow a consensus-building process to maintain the engagement and commitment of all members.

Question 5

The difference between a group and a team is that:

Accepted Answer

A)  teams are formed and developed; groups are made up of a collection of individuals. 
B)  in a team each member has a job, the team has a common purpose and something that it must achieve together; a group may not have one or more of these elements. 
C)  teams are formal constructs, groups are informal constructs. 
D)  there is no difference- the terms are used interchangeably. 
A)  teams are formed and developed; groups are made up of a collection of individuals. 
B)  in a team each member has a job, the team has a common purpose and something that it must achieve together; a group may not have one or more of these elements. 
C)  teams are formal constructs, groups are informal constructs. 
D)  there is no difference- the terms are used interchangeably.

Question 6

A work team is defined as a group:

Accepted Answer

A)  consisting of managers and followers. 
B)  whose members work together on a particular task to achieve common goals. 
C)  whose members contribute to the relationship between customers and service. 
D)  whose members are interested in personal development. 
A)  consisting of managers and followers. 
B)  whose members work together on a particular task to achieve common goals. 
C)  whose members contribute to the relationship between customers and service. 
D)  whose members are interested in personal development.

Question 7

It is unlikely that an autonomous group led by a laissez-faire leader would have a good idea of what is going on in the organisation.

Accepted Answer

A) True 
 B)False

Question 8

Defensive roles can sometimes help a group.

Accepted Answer

A) True 
 B)False

Question 9

Which type of team or group is increasingly relied upon in global organisations and alliances?

Accepted Answer

A)  Virtual teams 
B)  Internet teams 
C)  Cross-functional teams 
D)  Self-managed teams 
A)  Virtual teams 
B)  Internet teams 
C)  Cross-functional teams 
D)  Self-managed teams

Question 10

According to Goodman et al (1987) and Hogg et al (2006), norms in 'teams and groups' are defined as:

Accepted Answer

A)  incentives provided by an organisation to 'get the job done'. 
B)  formal codes of practice essential to a workgroup. 
C)  the acceptable standards, expectations or 'rules' that 'regulate' and foster uniform behaviours. 
D)  the normal behaviours exemplified by leaders and adopted by the followers. 
A)  incentives provided by an organisation to 'get the job done'. 
B)  formal codes of practice essential to a workgroup. 
C)  the acceptable standards, expectations or 'rules' that 'regulate' and foster uniform behaviours. 
D)  the normal behaviours exemplified by leaders and adopted by the followers.

Question 11

The difference between formal and informal groups in the theory of teams and groups is whether the group is established by management.

Accepted Answer

A) True 
 B)False

Question 12

According to Tuckman (1965), groups go through a number of stages in 'group development'. Those stages are:

Accepted Answer

A)  goal setting, role determination, action planning, execution, review. 
B)  skill auditing, selection, role allocation, performance, team review. 
C)  forming, storming, norming, performing, adjourning. 
D)  forming, storming, norming, performing. 
A)  goal setting, role determination, action planning, execution, review. 
B)  skill auditing, selection, role allocation, performance, team review. 
C)  forming, storming, norming, performing, adjourning. 
D)  forming, storming, norming, performing.

A work team's effectiveness is shown by:

Factors affecting group performance include: size, leadership, members, team structure, cohesiveness, groupthink, climate, environment, intervention, work-group moods, work-team enablers, power, accountability, capability, direction and transparency.

What do organisations need in order to encourage teamwork?

In a participative team, the members

The difference between a group and a team is that:

A work team is defined as a group:

It is unlikely that an autonomous group led by a laissez-faire leader would have a good idea of what is going on in the organisation.

Defensive roles can sometimes help a group.

Which type of team or group is increasingly relied upon in global organisations and alliances?

According to Goodman et al (1987) and Hogg et al (2006), norms in 'teams and groups' are defined as:

The difference between formal and informal groups in the theory of teams and groups is whether the group is established by management.

According to Tuckman (1965), groups go through a number of stages in 'group development'. Those stages are:

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

Filters

Exam 8: Team and Work Group Communication

A work team's effectiveness is shown by:

Factors affecting group performance include: size, leadership, members, team structure, cohesiveness, groupthink, climate, environment, intervention, work-group moods, work-team enablers, power, accountability, capability, direction and transparency.

What do organisations need in order to encourage teamwork?

In a participative team, the members

The difference between a group and a team is that:

A work team is defined as a group:

It is unlikely that an autonomous group led by a laissez-faire leader would have a good idea of what is going on in the organisation.

Defensive roles can sometimes help a group.

Which type of team or group is increasingly relied upon in global organisations and alliances?

According to Goodman et al (1987) and Hogg et al (2006), norms in 'teams and groups' are defined as:

The difference between formal and informal groups in the theory of teams and groups is whether the group is established by management.

According to Tuckman (1965), groups go through a number of stages in 'group development'. Those stages are:

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

Filters