Question 1

Wageman (1997) identified a number of critical success factors for self-managing teams. This is best shown in:

Accepted Answer

A)  a clear direction, basic resources, a suitable reward system, authority for the team to manage their work approach, deadlines and coaching. 
B)  a team-developed goal, the right skill set, dedication to the task, continuous consensus building, clear communication, measurable outcomes. 
C)  taking responsibility for their work, monitoring their own performance, altering approaches and strategies depending on circumstances. 
D)  having an outward focus that is balanced with accomplishing the task at hand, taking time to plan and review regularly, and seeking to continuous improvement. 
A)  a clear direction, basic resources, a suitable reward system, authority for the team to manage their work approach, deadlines and coaching. 
B)  a team-developed goal, the right skill set, dedication to the task, continuous consensus building, clear communication, measurable outcomes. 
C)  taking responsibility for their work, monitoring their own performance, altering approaches and strategies depending on circumstances. 
D)  having an outward focus that is balanced with accomplishing the task at hand, taking time to plan and review regularly, and seeking to continuous improvement.

Question 2

Team performance is affected by a number of variables, including size. According to the researchers cited in the textbook, the ideal group size is:

Accepted Answer

A)  from four to eight members. 
B)  from ten to twelve members. 
C)  dependent on a number of factors. 
D)  the researchers do not agree. 
A)  from four to eight members. 
B)  from ten to twelve members. 
C)  dependent on a number of factors. 
D)  the researchers do not agree.

Question 3

It is rare to find a totally authoritarian or laissez-faire leader.

Accepted Answer

A) True 
 B)False

Question 4

Cross-functional teams are:

Accepted Answer

A)  typically virtual teams that can be classified into three types. 
B)  interdisciplinary teams with members from several functional areas. 
C)  teams with members working on limited tasks. 
D)  teams with members primarily responsible for knowledge management. 
A)  typically virtual teams that can be classified into three types. 
B)  interdisciplinary teams with members from several functional areas. 
C)  teams with members working on limited tasks. 
D)  teams with members primarily responsible for knowledge management.

Question 5

As the individuals in a group or team continue to engage with each other through good communication, personal issues emerge relating to:

Accepted Answer

A)  inclusion of the individual, knowledge of the location of power and acceptance of the individual by the remainder of the group/team. 
B)  social competence, emotional intelligence, and the individual's evolving task and interpersonal roles in the group. 
C)  emotional attachment to the group, sense of belonging and morale maintenance. 
D)  level of on-going support from the rest of the team, esteem afforded to the individual by the team, and degree of self-actualisation potential in the team context. 
A)  inclusion of the individual, knowledge of the location of power and acceptance of the individual by the remainder of the group/team. 
B)  social competence, emotional intelligence, and the individual's evolving task and interpersonal roles in the group. 
C)  emotional attachment to the group, sense of belonging and morale maintenance. 
D)  level of on-going support from the rest of the team, esteem afforded to the individual by the team, and degree of self-actualisation potential in the team context.

Question 6

Which of the following is a key difference between a formal group and an informal group?

Accepted Answer

A)  A formal group is the only formed for task functions, whereas informal groups are only formed for relational functions. 
B)  A formal group is only formed at department level or higher, whereas informal groups can occur at any level in an organisation. 
C)  A formal group is constructed by management whereas an informal group has not been formally established within the organisation 
D)  There are no key differences between formal and informal groups within organisations 
A)  A formal group is the only formed for task functions, whereas informal groups are only formed for relational functions. 
B)  A formal group is only formed at department level or higher, whereas informal groups can occur at any level in an organisation. 
C)  A formal group is constructed by management whereas an informal group has not been formally established within the organisation 
D)  There are no key differences between formal and informal groups within organisations

Question 7

There are team members who are dysfunctional with regard to the purpose of the team. Such types of people are seen in roles of:

Accepted Answer

A)  attention-seeker, aggressor, apologist, atavist and avoider. 
B)  power-seeker, pawn, politician, pugilist and pauper. 
C)  pessimist, blocker, aggressor, a show-off, lobbyist and rebel. 
D)  nay-sayer, victim, power-broker, mendicant and mollifier. 
A)  attention-seeker, aggressor, apologist, atavist and avoider. 
B)  power-seeker, pawn, politician, pugilist and pauper. 
C)  pessimist, blocker, aggressor, a show-off, lobbyist and rebel. 
D)  nay-sayer, victim, power-broker, mendicant and mollifier.

Question 8

As the group is restructured, the committee disbanded or the task force dissolved after completing its objectives, which stage does the group go through?

Accepted Answer

A)  Performing stage occurs. 
B)  Storming stage arises. 
C)  Adjourning stage arises. 
D)  Norming stage occurs. 
A)  Performing stage occurs. 
B)  Storming stage arises. 
C)  Adjourning stage arises. 
D)  Norming stage occurs.

Question 9

When is a team able to perform effectively according to the theories of 'teams and groups'?

Accepted Answer

A)  Once team members relate to one another and make connections between their knowledge and that of others in the group 
B)  When team members are united as friends 
C)  When team members are willing to be promoted 
D)  Once team members establish good individual images 
A)  Once team members relate to one another and make connections between their knowledge and that of others in the group 
B)  When team members are united as friends 
C)  When team members are willing to be promoted 
D)  Once team members establish good individual images

Question 10

The words 'team' and group' are used interchangeably.

Accepted Answer

A) True 
 B)False

Question 11

Each member brings interpersonal concerns to the group and these concerns become part of the group process as the social needs of individual members emerge.

Accepted Answer

A) True 
 B)False

Question 12

Access to technology is the most crucial factor in the success of a virtual team.

Accepted Answer

A) True 
 B)False

Question 13

What is NOT key to identifying a team?

Accepted Answer

A)  Whether members are operating within a charter. 
B)  Whether members see themselves as having specified roles. 
C)  Whether members strive to be better than their fellow members. 
D)  Whether members see the team as accountable for achieving specified organisational goals. 
A)  Whether members are operating within a charter. 
B)  Whether members see themselves as having specified roles. 
C)  Whether members strive to be better than their fellow members. 
D)  Whether members see the team as accountable for achieving specified organisational goals.

Question 14

Why are self-managed work teams considered a suitable vehicle for achieving work?

Accepted Answer

A)  They have greater flexibility and creativity in their approach and processes. 
B)  They are not required to take responsibility for their outcomes as they are closely monitored by senior management. 
C)  They seek out team self-improvement whilst the work is being done. 
D)  Both A and C 
A)  They have greater flexibility and creativity in their approach and processes. 
B)  They are not required to take responsibility for their outcomes as they are closely monitored by senior management. 
C)  They seek out team self-improvement whilst the work is being done. 
D)  Both A and C

Question 15

Working in groups and teams has both advantages and disadvantages. One disadvantage is 'risk-shifting'. Which of the following describes the process of 'risk-shifting'?

Accepted Answer

A)  Risk is split with management because the group wants to share the weight of making the wrong choice with more senior personnel. 
B)  A decision is made to go with the higher risk option because the responsibility will rest with the whole group if the decision proves to be a poor one. 
C)  The team or group abandons its responsibility altogether, preferring to pass risky decisions to consultants or senior management. 
D)  Little or no time is allowed to consider the attendant risks of a proposition or course of action being confronted by the team. 
A)  Risk is split with management because the group wants to share the weight of making the wrong choice with more senior personnel. 
B)  A decision is made to go with the higher risk option because the responsibility will rest with the whole group if the decision proves to be a poor one. 
C)  The team or group abandons its responsibility altogether, preferring to pass risky decisions to consultants or senior management. 
D)  Little or no time is allowed to consider the attendant risks of a proposition or course of action being confronted by the team.

Question 16

Which two dimensions are considered when evaluating a work team's effectiveness?

Accepted Answer

A)  Outcomes and behaviours. 
B)  Tasks and behaviours. 
C)  Tasks and outcomes. 
D)  Performance and development. 
A)  Outcomes and behaviours. 
B)  Tasks and behaviours. 
C)  Tasks and outcomes. 
D)  Performance and development.

Question 17

The evaluation of team work is based on

Accepted Answer

A)  how knowledgeable the staff is. 
B)  how staff want to communicate with other members in the team. 
C)  what family background staff have. 
D)  what the team does, and how it achieves what it does. 
A)  how knowledgeable the staff is. 
B)  how staff want to communicate with other members in the team. 
C)  what family background staff have. 
D)  what the team does, and how it achieves what it does.

Question 18

Individuals are believed to be more effective than groups in evaluating ambiguous situations, promoting unique ideas, recalling information accurately and, consequently, making good decisions.

Accepted Answer

A) True 
 B)False

Question 19

Group performance is the result of a complex interaction between people and the roles they play within the group.

Accepted Answer

A) True 
 B)False

Question 20

Lucas, Joan, Andrea, and Thomas have decided to arrange a meeting over coffee to work on a specific idea that they are keen to develop. What kind of team are they likely to be part of?

Accepted Answer

A)  A cross-functional team. 
B)  A virtual team. 
C)  A hot group. 
D)  A self-managed work team. 
A)  A cross-functional team. 
B)  A virtual team. 
C)  A hot group. 
D)  A self-managed work team.

Exam 8: Team and Work Group Communication

Wageman (1997) identified a number of critical success factors for self-managing teams. This is best shown in:

Team performance is affected by a number of variables, including size. According to the researchers cited in the textbook, the ideal group size is:

It is rare to find a totally authoritarian or laissez-faire leader.

Cross-functional teams are:

As the individuals in a group or team continue to engage with each other through good communication, personal issues emerge relating to:

Which of the following is a key difference between a formal group and an informal group?

There are team members who are dysfunctional with regard to the purpose of the team. Such types of people are seen in roles of:

As the group is restructured, the committee disbanded or the task force dissolved after completing its objectives, which stage does the group go through?

When is a team able to perform effectively according to the theories of 'teams and groups'?

The words 'team' and group' are used interchangeably.

Each member brings interpersonal concerns to the group and these concerns become part of the group process as the social needs of individual members emerge.

Access to technology is the most crucial factor in the success of a virtual team.

What is NOT key to identifying a team?

Why are self-managed work teams considered a suitable vehicle for achieving work?

Working in groups and teams has both advantages and disadvantages. One disadvantage is 'risk-shifting'. Which of the following describes the process of 'risk-shifting'?

Which two dimensions are considered when evaluating a work team's effectiveness?

The evaluation of team work is based on

Individuals are believed to be more effective than groups in evaluating ambiguous situations, promoting unique ideas, recalling information accurately and, consequently, making good decisions.

Group performance is the result of a complex interaction between people and the roles they play within the group.

Lucas, Joan, Andrea, and Thomas have decided to arrange a meeting over coffee to work on a specific idea that they are keen to develop. What kind of team are they likely to be part of?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

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Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

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Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

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The Job Search, Résumés and Interviews in the Digital Era

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