Question 1

Business communication is different from academic or literary writing and speaking.

Accepted Answer

A) True 
 B)False

Question 2

According to Lehman and Dufrene (2011), the purpose of ethics is to

Accepted Answer

A)  deal with customers quickly. 
B)  get away with unlawful or improper behaviour. 
C)  be guided by principles of right and wrong in making decisions. 
D)  be good at the technical side of the job. 
A)  deal with customers quickly. 
B)  get away with unlawful or improper behaviour. 
C)  be guided by principles of right and wrong in making decisions. 
D)  be good at the technical side of the job.

Question 3

The purpose of feedback is to:

Accepted Answer

A)  assist in the development of effective working relationships. 
B)  increase the accuracy of the message in the communication climate. 
C)  improve the communication skills of the receiver. 
D)  achieve agreement between all parties. 
A)  assist in the development of effective working relationships. 
B)  increase the accuracy of the message in the communication climate. 
C)  improve the communication skills of the receiver. 
D)  achieve agreement between all parties.

Question 4

The standards of ethical practice should vary dependent on whether an organisation is private, government or non-profit.

Accepted Answer

A) True 
 B)False

Question 5

In any communication, feedback is:

Accepted Answer

A)  essential. 
B)  able to be withheld or hidden. 
C)  useful but not critical. 
D)  unavoidable. 
A)  essential. 
B)  able to be withheld or hidden. 
C)  useful but not critical. 
D)  unavoidable.

Question 6

Typically, an organisation is a collection of people who all have similar backgrounds, life and career experiences.

Accepted Answer

A) True 
 B)False

Question 7

Effective communication works only within rules, norms and values, and takes place within current practices and formal and informal communication channels.

Accepted Answer

A) True 
 B)False

Question 8

Based on DeVito's (1989) model of context, the temporal dimension

Accepted Answer

A)  contains the tangible or concrete items in the environment. 
B)  means the roles, norms and mores of the society. 
C)  consists of different languages, relationships and authority to achieve the different communication purposes. 
D)  describes the time in history as well as the position of the communication in the sequence of events. 
A)  contains the tangible or concrete items in the environment. 
B)  means the roles, norms and mores of the society. 
C)  consists of different languages, relationships and authority to achieve the different communication purposes. 
D)  describes the time in history as well as the position of the communication in the sequence of events.

Question 9

Appropriate ethical behaviour is important in business because:

Accepted Answer

A)  organisations conducting business in an ethical way enhance their prospects of survival and growth. 
B)  there is a community expectation that businesses will act in a courteous way. 
C)  surveys show that business ethics and good, ethical communications are less valued. 
D)  all of the above. 
A)  organisations conducting business in an ethical way enhance their prospects of survival and growth. 
B)  there is a community expectation that businesses will act in a courteous way. 
C)  surveys show that business ethics and good, ethical communications are less valued. 
D)  all of the above.

Question 10

Dance's helical spiral depicts communication as:

Accepted Answer

A)  a static process that evolves in an individual from birth. 
B)  an inherited process which is innate in an individual from birth. 
C)  a dynamic process that evolves in an individual from birth. 
D)  a dynamic process that emerges in an individual at the current point in time. 
A)  a static process that evolves in an individual from birth. 
B)  an inherited process which is innate in an individual from birth. 
C)  a dynamic process that evolves in an individual from birth. 
D)  a dynamic process that emerges in an individual at the current point in time.

Question 11

Meaning is primarily given to messages by:

Accepted Answer

A)  the originator of the message. 
B)  the receiver of the message. 
C)  both originator and receiver in equal proportions. 
D)  feedback between originator and receiver. 
A)  the originator of the message. 
B)  the receiver of the message. 
C)  both originator and receiver in equal proportions. 
D)  feedback between originator and receiver.

Question 12

Empathy refers to:

Accepted Answer

A)  being supportive, non-judgemental and assertive. 
B)  the ability to understand how the other person feels. 
C)  supporting the other's point of view and giving feedback. 
D)  recognising and responding to the rational aspect in messages. 
A)  being supportive, non-judgemental and assertive. 
B)  the ability to understand how the other person feels. 
C)  supporting the other's point of view and giving feedback. 
D)  recognising and responding to the rational aspect in messages.

Question 13

A more efficient organisation is one with a flat management hierarchy.

Accepted Answer

A) True 
 B)False

Question 14

A communication model is a representation of the main elements in the message flow process which has been:

Accepted Answer

A)  simplified. 
B)  specified. 
C)  theorised. 
D)  communicated. 
A)  simplified. 
B)  specified. 
C)  theorised. 
D)  communicated.

Question 15

Changes in technology and legislation:

Accepted Answer

A)  require an organisation to adapt to influences beyond its control. 
B)  are constant factors in any organisation's planning. 
C)  can be anticipated. 
D)  can be managed. 
A)  require an organisation to adapt to influences beyond its control. 
B)  are constant factors in any organisation's planning. 
C)  can be anticipated. 
D)  can be managed.

Question 16

The difficulty for professionals is to communicate in a way that achieves a balance between

Accepted Answer

A)  control, motivation, relationship and efficiency. 
B)  male and female employees. 
C)  clients and company. 
D)  consumers and investors. 
A)  control, motivation, relationship and efficiency. 
B)  male and female employees. 
C)  clients and company. 
D)  consumers and investors.

Question 17

Effective business communication bridges the different perspectives of individuals:

Accepted Answer

A)  within an organisation. 
B)  nationally and globally. 
C)  outside an organisation. 
D)  all of the above. 
A)  within an organisation. 
B)  nationally and globally. 
C)  outside an organisation. 
D)  all of the above.

Question 18

What is a feature of Berlo's process model of communication?

Accepted Answer

A)  It is a comprehensive code of verbal communication. 
B)  The system supports verbal communication. 
C)  It does not consider barriers to communication. 
D)  The sender is paramount. 
A)  It is a comprehensive code of verbal communication. 
B)  The system supports verbal communication. 
C)  It does not consider barriers to communication. 
D)  The sender is paramount.

Question 19

Workplace diversity in an organisational setting is best defined as:

Accepted Answer

A)  heterogeneity in the employee, customer and management stakeholder groups. 
B)  a global approach to management. 
C)  communicating across cultures. 
D)  working to avoid misunderstandings. 
A)  heterogeneity in the employee, customer and management stakeholder groups. 
B)  a global approach to management. 
C)  communicating across cultures. 
D)  working to avoid misunderstandings.

Question 20

Employers expect their employees to communicate in:

Accepted Answer

A)  an informative, persuasive manner that promotes goodwill. 
B)  a strong and aggressive manner that differentiates them from competitors. 
C)  a controlling and reactive manner. 
D)  a creative, spontaneous and indirect manner. 
A)  an informative, persuasive manner that promotes goodwill. 
B)  a strong and aggressive manner that differentiates them from competitors. 
C)  a controlling and reactive manner. 
D)  a creative, spontaneous and indirect manner.

Exam 1: Communication Foundations

Business communication is different from academic or literary writing and speaking.

According to Lehman and Dufrene (2011), the purpose of ethics is to

The purpose of feedback is to:

The standards of ethical practice should vary dependent on whether an organisation is private, government or non-profit.

In any communication, feedback is:

Typically, an organisation is a collection of people who all have similar backgrounds, life and career experiences.

Effective communication works only within rules, norms and values, and takes place within current practices and formal and informal communication channels.

Based on DeVito's (1989) model of context, the temporal dimension

Appropriate ethical behaviour is important in business because:

Dance's helical spiral depicts communication as:

Meaning is primarily given to messages by:

Empathy refers to:

A more efficient organisation is one with a flat management hierarchy.

A communication model is a representation of the main elements in the message flow process which has been:

Changes in technology and legislation:

The difficulty for professionals is to communicate in a way that achieves a balance between

Effective business communication bridges the different perspectives of individuals:

What is a feature of Berlo's process model of communication?

Workplace diversity in an organisational setting is best defined as:

Employers expect their employees to communicate in:

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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