Question 1

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

Accepted Answer

A)  demarcation point between networks 
B)  centralized dial plan 
C)  SIP VXML voice browser 
D)  N+1 or N:N redundancy 
E)  load balancer for HTTP and SIP 
A)  demarcation point between networks 
B)  centralized dial plan 
C)  SIP VXML voice browser 
D)  N+1 or N:N redundancy 
E)  load balancer for HTTP and SIP

Question 2

Refer to the exhibit.   In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

Accepted Answer

A)  number of agents assigned to the queue who are on inbound calls 
B)  number of calls handled by the agents associated with that queue 
C)  number of agents assigned to the queue who are on outbound calls 
D)  number of agents assigned to the queue who are on internal consult calls 
A)  number of agents assigned to the queue who are on inbound calls 
B)  number of calls handled by the agents associated with that queue 
C)  number of agents assigned to the queue who are on outbound calls 
D)  number of agents assigned to the queue who are on internal consult calls

Question 3

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

Accepted Answer

A)  1 - Primary Distributor AW, 1 - Secondary Distributor AW 
B)  1 - Primary Distributor AW, 1 - Client AW 
C)  1 - Secondary Distributor AW, 1 - Client AW 
D)  2 - Client AWs 
E)  2 - Secondary Distributor AWs
F) 1 - Primary Client AW, 1 - Secondary Client AW 
A)  1 - Primary Distributor AW, 1 - Secondary Distributor AW 
B)  1 - Primary Distributor AW, 1 - Client AW 
C)  1 - Secondary Distributor AW, 1 - Client AW 
D)  2 - Client AWs 
E)  2 - Secondary Distributor AWs
F) 1 - Primary Client AW, 1 - Secondary Client AW

Question 4

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

Accepted Answer

A)  agents 
B)  IVR ports 
C)  PSTN gateway trunks 
D)  reporting ports 
A)  agents 
B)  IVR ports 
C)  PSTN gateway trunks 
D)  reporting ports

Question 5

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

Accepted Answer

A)  VMware vMotion 
B)  VMware distributed vSwitch 
C)  VMware consolidated backup 
D)  VMware snapshots 
E)  vDisk thick provisioning 
A)  VMware vMotion 
B)  VMware distributed vSwitch 
C)  VMware consolidated backup 
D)  VMware snapshots 
E)  vDisk thick provisioning

Question 6

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

Accepted Answer

A)  when the call is routed to an agent 
B)  when the call is first post-routed from Cisco Unified Customer Voice Portal 
C)  when the call terminates and data is written to the Cisco TCD table 
D)  when a call-routing script hits the first Queue to Skill Group node 
A)  when the call is routed to an agent 
B)  when the call is first post-routed from Cisco Unified Customer Voice Portal 
C)  when the call terminates and data is written to the Cisco TCD table 
D)  when a call-routing script hits the first Queue to Skill Group node

Question 7

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

Accepted Answer

A)  agent to agent transfer 
B)  Cisco Extension Mobility for agents 
C)  call queuing 
D)  CTI data on Cisco Agent Desktop screen pop 
A)  agent to agent transfer 
B)  Cisco Extension Mobility for agents 
C)  call queuing 
D)  CTI data on Cisco Agent Desktop screen pop

Question 8

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)

Accepted Answer

A)  device and call monitoring 
B)  SIP call control messages 
C)  service control 
D)  single sign-on messages 
E)  routing control (Cisco Unified CM cluster request instructions from Cisco Unified CC
E)  
A)  device and call monitoring 
B)  SIP call control messages 
C)  service control 
D)  single sign-on messages 
E)  routing control (Cisco Unified CM cluster request instructions from Cisco Unified CC
E)

Question 9

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

Accepted Answer

A)  Agent Notification 
B)  Browser Pop 
C)  Timer Action 
D)  HTTP Request 
E)  Run Macro 
A)  Agent Notification 
B)  Browser Pop 
C)  Timer Action 
D)  HTTP Request 
E)  Run Macro

Question 10

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

Accepted Answer

A)  when QoS is enabled on both networks 
B)  in cases in which there is gigabit bandwidth between sites 
C)  under no circumstances 
D)  when the Cisco Catalyst switch has dual power supplies 
A)  when QoS is enabled on both networks 
B)  in cases in which there is gigabit bandwidth between sites 
C)  under no circumstances 
D)  when the Cisco Catalyst switch has dual power supplies

Question 11

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

Accepted Answer

A)  Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.) 
B)  Disable the Fabric Failover option. 
C)  Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments. 
D)  Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain. 
E)  Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain. 
A)  Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B-Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.) 
B)  Disable the Fabric Failover option. 
C)  Disregard this option because either mode is fine with Cisco Unified CCE on UCS B-Series deployments. 
D)  Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain. 
E)  Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.

Question 12

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

Accepted Answer

A)  The call type is changed and continues the current script execution. 
B)  The call is reset to the new call type, like a new call with all counters reset to zero. 
C)  There is no impact, and the call type is used only for the initial script selection process. 
D)  The call is reclassified and the system executes a new routing associated with that call type. 
A)  The call type is changed and continues the current script execution. 
B)  The call is reset to the new call type, like a new call with all counters reset to zero. 
C)  There is no impact, and the call type is used only for the initial script selection process. 
D)  The call is reclassified and the system executes a new routing associated with that call type.

Question 13

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Accepted Answer

A)  In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches. 
B)  The high priority queue for the private network should be granted 90 percent of total available bandwidth. 
C)  The high priority queue for the private network should be granted 75 percent of total available bandwidth. 
D)  The high priority queue for the private network should be granted 65 percent of total available bandwidth. 
E)  Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
F) Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary. 
A)  In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches. 
B)  The high priority queue for the private network should be granted 90 percent of total available bandwidth. 
C)  The high priority queue for the private network should be granted 75 percent of total available bandwidth. 
D)  The high priority queue for the private network should be granted 65 percent of total available bandwidth. 
E)  Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
F) Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

Question 14

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

Accepted Answer

A)  BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait 
B)  Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait 
C)  BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait 
D)  BillingQueue, CallbackEntry, CallbackWait 
E)  BillingQueue, Callback Engine, CallbackEntry
F) Billing, CallbackEntry, CallbackWait 
A)  BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait 
B)  Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait 
C)  BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait 
D)  BillingQueue, CallbackEntry, CallbackWait 
E)  BillingQueue, Callback Engine, CallbackEntry
F) Billing, CallbackEntry, CallbackWait

Question 15

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

Accepted Answer

A)  Add a redundant device pool to the Cisco Unified CallManager Group configuration. 
B)  Add a second TFTP server to the cluster. 
C)  Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone. 
D)  Use an SRST reference in the device pool. 
A)  Add a redundant device pool to the Cisco Unified CallManager Group configuration. 
B)  Add a second TFTP server to the cluster. 
C)  Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone. 
D)  Use an SRST reference in the device pool.

Exam 48: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)

Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise?

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)

In Cisco Finesse, which two workflow action types can be configured via the administration page? (Choose two.)

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

Which option describes the impact of using a Requalify Call node in a routing script for the Cisco Unified Contact Center Enterprise system?

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Cisco Meraki Solutions Specialist

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

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