Exam 5: Learning and Creativity

Four managers had employees engage in dangerous behaviors at work. Joe complimented the employees who did not perform the dangerous behavior. George held a meeting on safety issues and reprimanded the employee during it. Jennifer was so upset that she criticized her employee telling her how unwise she was. Hope pulled her employee aside, reprimanded him for his behavior and suggested a way he could better handle the situation in the future. Who handled the situation in a way that would BEST reduce the chance of dangerous behavior occurring again?

________ are instructions, rules, goals, or advice from other organizational members that help workers realize the behaviors they should and should not perform and the likely effects for different behaviors.

Opponents of OB Mod complain that it robs employees of their dignity, freedom of choice, and individuality.

Individuals learn and perform at levels consistent with their self-efficacy beliefs.

A manager notices employees taking excessively long lunch breaks. To curtail this, the BEST action would be to ________.

In general, positive reinforcement is better than negative reinforcement for employees, managers, and the organization.

Employees with an internal locus of control tend to be creative because they feel responsible for coming up with new ideas.

Self-efficacy affects learning in all of the following areas EXCEPT ________.

With a fixed-ratio schedule, the time between each instance of reinforcement is fixed or set.

Small successes boost self-efficacy and enable more substantial accomplishments in the future.

Learning by observing how other people behave is referred to as ________.

Creativity and the creative process, by their nature, are quite easy to predict.

Innovation is the generation of novel and useful ideas.

Briefly define operant conditioning and social learning theory and explain how they differ from each other.

Which of the following is not a situational characteristic likely to affect creativity within an organization?

Learning vicariously involves trial and error.

Managers should punish employees publicly to serve as a warning to others.

A restaurant manager observes employees as time allows. He provides feedback when he happens to be speaking with the employee. This type of reinforcement follows a ________.

Creativity is stifled when bonuses, salaries, and promotions hinge upon maintaining the status quo.

OB MOD is the systematic application of the principles of operant conditioning for learning desired behaviors.