Exam 5: Learning and Creativity

According to social cognitive theory, which of the following is NOT a way in which members of an organization learn?

________ BEST enable(s) organizational members understand work activities.

What is shaping and how is it used in the learning process?

Which of the following is NOT one of the four schedules of partial reinforcement?

Knowledge management allows a learning organization to capitalize on information that its members may have, even though it might not be written or codified in formal documents.

Ray Berry likes his friend and fellow student, Jeff Jones, but Jeff always wants to talk about his days as a high school football hero because it makes him the center of attention. Ray has discovered that if he politely ignores Jeff when he begins to tell the stories and encourages others to do so as well, Jeff soon quits relating the stories. This is BEST described as ________.

Task-relevant knowledge expedites creativity.

Define and discuss experiential learning.

According to social cognitive theory, employees actively process information from the social environment and those around them when they learn.

Sara Sincell wants to use negative reinforcement to get workers to come to meetings on time. She lets the workers know that she will assess a nickel fine for anyone who is late to a meeting. After a month, she has several dollars worth of nickels, but no change in meeting punctuality. The MOST LIKELY reason that operant conditioning did not work in Sara's situation is because ________.

Define positive and negative reinforcement.

What is organizational learning? According to Senge, what are the five key activities central to a learning organization?

Managers who use reinforcement must do all of the following EXCEPT ________.

Self-efficacy has little influence on the activities and goals that individuals pursue.

According to social cognitive theory, thoughts, feelings, and the social environment influence learning.

Which of the following is NOT necessary when determining the types of reinforcements to assignment to specific behaviors?

________ is a relatively permanent change in knowledge or behavior that results from practice or experience.

In an effort to use operant conditioning to reduce on-the-job accidents, the 1-2-3 Company decided to pay a bonus to all employees in a department that went 90 days without an on-the-job accident being reported. This program may unintentionally reinforce employees who ________.

________ is the process by which the probability of a desired behavior occurring is increased by applying consequences that depend on the behavior in question.

Discuss some guidelines to ensure that punishment has its intended effect.