Question 1

The intended result of ________ is that once an undesired behavior ceases to be reinforced its frequency will diminish until it no longer occurs.

Accepted Answer

A)  extinction 
B)  behavior modification 
C)  operational intervention 
D)  shaping 
A)  extinction 
B)  behavior modification 
C)  operational intervention 
D)  shaping

Question 2

An important issue to consider when implementing the organizational behavior modification process is that OB MOD ________.

Accepted Answer

A)  is very expensive to implement 
B)  uses confidential employee psychological data, which could be abused if its secrecy and sensitivity are not protected 
C)  may encourage neglect of other, more difficult to measure behaviors such as organizational citizenship behaviors 
D)  takes several years to effectively implement and produce changes, much longer than other programs 
A)  is very expensive to implement 
B)  uses confidential employee psychological data, which could be abused if its secrecy and sensitivity are not protected 
C)  may encourage neglect of other, more difficult to measure behaviors such as organizational citizenship behaviors 
D)  takes several years to effectively implement and produce changes, much longer than other programs

Question 3

The first step in the use of reinforcement is to identify desired behaviors that the organization wants to encourage or reinforce.

Accepted Answer

A) True 
 B)False

Question 4

Novel ideas have the potential to contribute to the performance and well-being of individuals, groups, and organizations.

Accepted Answer

A) True 
 B)False

Question 5

Autonomy is the freedom and independence to make decisions and have personal control over one's work on a day-to-day basis.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following behaviors would OB MOD NOT encourage?

Accepted Answer

A)  attendance 
B)  helping colleagues 
C)  sales goals 
D)  production goals 
A)  attendance 
B)  helping colleagues 
C)  sales goals 
D)  production goals

Question 7

To ensure new employees learn how to implement the customer service standards of a hotel, the hotel would MOST LIKELY rely on ________.

Accepted Answer

A)  creative incentives 
B)  vicarious learning 
C)  high salaries 
D)  teamwork 
A)  creative incentives 
B)  vicarious learning 
C)  high salaries 
D)  teamwork

Question 8

Self-reinforcers are any consequences or rewards that individuals give to themselves.

Accepted Answer

A) True 
 B)False

Question 9

A teacher does not know how to handle one of her students. During her lessons, the student makes funny faces at her. The student is looking for attention from the teacher but disturbing nobody else in the class. Every time the student does this, the teacher stops the lesson and asks him why he is making faces. He doesn't answer her and continues to make the funny faces. The teacher wants to use positive reinforcement to encourage a change in this behavior. Which of the following is MOST LIKELY to change the behavior of this student with positive reinforcement?

Accepted Answer

A)  The teacher pays attention to the student only when he raises his hand. 
B)  The teacher completely ignores the student. 
C)  The teacher gives stickers to all of the other students not making faces. 
D)  The teacher moves the student's desk to the front of the classroom. 
A)  The teacher pays attention to the student only when he raises his hand. 
B)  The teacher completely ignores the student. 
C)  The teacher gives stickers to all of the other students not making faces. 
D)  The teacher moves the student's desk to the front of the classroom.

Question 10

Learning by doing is referred to as ________

Accepted Answer

A)  vicarious learning 
B)  experiential learning 
C)  intuitive learning 
D)  operant learning 
A)  vicarious learning 
B)  experiential learning 
C)  intuitive learning 
D)  operant learning

Question 11

A company has a motivational speaker come into the office. The speaker asks all of the employees to close their eyes and to think of a time when they succeeded at something. He then asks them to think of a current challenge they are experiencing--something that they want to accomplish but don't know if they can. He then has them once again think of time they were successful at something. What is the speaker MOST LIKELY attempting to do?

Accepted Answer

A)  increase the employees' self-efficacy 
B)  increase the employees' direction of behavior 
C)  increase the employees' level of persistence 
D)  increase the employees' ethical decisions 
A)  increase the employees' self-efficacy 
B)  increase the employees' direction of behavior 
C)  increase the employees' level of persistence 
D)  increase the employees' ethical decisions

Question 12

Learning involves a temporary change in knowledge.

Accepted Answer

A) True 
 B)False

Question 13

Organizational behavior modification (OB MOD) expedites creativity.

Accepted Answer

A) True 
 B)False

Question 14

Self-efficacy does not affect the level of persistence with which a person tries to master new and difficult tasks.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following would NOT indicate that a person is using self-control?

Accepted Answer

A)  There are self-reinforcers available to the learner. 
B)  There is a low probability of success for the learner. 
C)  The learner only administers the reward when the goal was achieved. 
D)  The individual is engaging in a low-probability behavior. 
A)  There are self-reinforcers available to the learner. 
B)  There is a low probability of success for the learner. 
C)  The learner only administers the reward when the goal was achieved. 
D)  The individual is engaging in a low-probability behavior.

Question 16

Negative reinforcement reduces the probability of an undesired behavior.

Accepted Answer

A) True 
 B)False

Question 17

A manager wants to encourage his workers to arrive on time and so he provides donuts to those that do so. This has no effect on the number of people arriving on time. What is MOST LIKELY NOT the reason that this did not work?

Accepted Answer

A)  The boss did not provide an antecedent. 
B)  The workers are very health conscious. 
C)  The reward was less in magnitude than the sought after behavior. 
D)  The reward was greater in magnitude than the sought after behavior. 
A)  The boss did not provide an antecedent. 
B)  The workers are very health conscious. 
C)  The reward was less in magnitude than the sought after behavior. 
D)  The reward was greater in magnitude than the sought after behavior.

Question 18

The first step in the use of reinforcement is to ________.

Accepted Answer

A)  understand what antecedents are needed to elicit the desired behavior 
B)  identify desired behaviors to be encouraged or reinforced 
C)  decide how to reinforce the behavior 
D)  explain positive or negative reinforcement to workers 
A)  understand what antecedents are needed to elicit the desired behavior 
B)  identify desired behaviors to be encouraged or reinforced 
C)  decide how to reinforce the behavior 
D)  explain positive or negative reinforcement to workers

Question 19

The Parkman Company gives its salespeople awards every month for superior performance. Reinforcement is on a ________.

Accepted Answer

A)  fixed-interval schedule 
B)  variable-interval schedule 
C)  fixed-ratio schedule 
D)  variable-ratio schedule 
A)  fixed-interval schedule 
B)  variable-interval schedule 
C)  fixed-ratio schedule 
D)  variable-ratio schedule

Question 20

Define social cognitive theory.

Accepted Answer

Social cognitive theory (also known as s

The intended result of ________ is that once an undesired behavior ceases to be reinforced its frequency will diminish until it no longer occurs.

An important issue to consider when implementing the organizational behavior modification process is that OB MOD ________.

The first step in the use of reinforcement is to identify desired behaviors that the organization wants to encourage or reinforce.

Novel ideas have the potential to contribute to the performance and well-being of individuals, groups, and organizations.

Autonomy is the freedom and independence to make decisions and have personal control over one's work on a day-to-day basis.

Which of the following behaviors would OB MOD NOT encourage?

To ensure new employees learn how to implement the customer service standards of a hotel, the hotel would MOST LIKELY rely on ________.

Self-reinforcers are any consequences or rewards that individuals give to themselves.

Learning by doing is referred to as ________

Learning involves a temporary change in knowledge.

Organizational behavior modification (OB MOD) expedites creativity.

Self-efficacy does not affect the level of persistence with which a person tries to master new and difficult tasks.

Which of the following would NOT indicate that a person is using self-control?

Negative reinforcement reduces the probability of an undesired behavior.

A manager wants to encourage his workers to arrive on time and so he provides donuts to those that do so. This has no effect on the number of people arriving on time. What is MOST LIKELY NOT the reason that this did not work?

The first step in the use of reinforcement is to ________.

The Parkman Company gives its salespeople awards every month for superior performance. Reinforcement is on a ________.

Define social cognitive theory.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 5: Learning and Creativity

The intended result of ________ is that once an undesired behavior ceases to be reinforced its frequency will diminish until it no longer occurs.

An important issue to consider when implementing the organizational behavior modification process is that OB MOD ________.

The first step in the use of reinforcement is to identify desired behaviors that the organization wants to encourage or reinforce.

Novel ideas have the potential to contribute to the performance and well-being of individuals, groups, and organizations.

Autonomy is the freedom and independence to make decisions and have personal control over one's work on a day-to-day basis.

Which of the following behaviors would OB MOD NOT encourage?

To ensure new employees learn how to implement the customer service standards of a hotel, the hotel would MOST LIKELY rely on ________.

Self-reinforcers are any consequences or rewards that individuals give to themselves.

Learning by doing is referred to as ________

Learning involves a temporary change in knowledge.

Organizational behavior modification (OB MOD) expedites creativity.

Self-efficacy does not affect the level of persistence with which a person tries to master new and difficult tasks.

Which of the following would NOT indicate that a person is using self-control?

Negative reinforcement reduces the probability of an undesired behavior.

A manager wants to encourage his workers to arrive on time and so he provides donuts to those that do so. This has no effect on the number of people arriving on time. What is MOST LIKELY NOT the reason that this did not work?

The first step in the use of reinforcement is to ________.

The Parkman Company gives its salespeople awards every month for superior performance. Reinforcement is on a ________.

Define social cognitive theory.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters