Question 1

Decision makers tend to take more risks when they frame or view decisions in positive terms rather than in negative terms.

Accepted Answer

A) True 
 B)False

Question 2

Total quality management includes the two group decision-making techniques of ________.

Accepted Answer

A)  benchmarking and NGT 
B)  empowerment and brainstorming 
C)  benchmarking and empowerment 
D)  electronic brainstorming and empowerment 
A)  benchmarking and NGT 
B)  empowerment and brainstorming 
C)  benchmarking and empowerment 
D)  electronic brainstorming and empowerment

Question 3

Decision making in response to ________ occurs when members of an organization make choices or act in ways that result in benefits or gains.

Accepted Answer

A)  problems 
B)  opportunities 
C)  contingencies 
D)  consequences 
A)  problems 
B)  opportunities 
C)  contingencies 
D)  consequences

Question 4

Which of the following is NOT a step group leaders can take to prevent the occurrence of groupthink?

Accepted Answer

A)  Encourage all group members to be critical of proposed alternatives and to raise any doubts they may have. 
B)  Refrain from expressing his or her own opinion until the group has a chance to consider all alternatives. 
C)  Discourage group members from gathering information from people outside the group. 
D)  Assign a member to play the role of devil's advocate. 
A)  Encourage all group members to be critical of proposed alternatives and to raise any doubts they may have. 
B)  Refrain from expressing his or her own opinion until the group has a chance to consider all alternatives. 
C)  Discourage group members from gathering information from people outside the group. 
D)  Assign a member to play the role of devil's advocate.

Question 5

Exploration involves organizational members learning ways to refine and improve existing organizational behaviors and procedures to increase effectiveness.

Accepted Answer

A) True 
 B)False

Question 6

Systems thinking is an ongoing mental model that all of the organization's members use to frame problems or opportunities.

Accepted Answer

A) True 
 B)False

Question 7

Nonprogrammed decisions can become programmed decisions if they ________.

Accepted Answer

A)  are important to the organization 
B)  need to be made repeatedly 
C)  are not adequately resolved the first time they occur 
D)  exceed the limits of bounded rationality 
A)  are important to the organization 
B)  need to be made repeatedly 
C)  are not adequately resolved the first time they occur 
D)  exceed the limits of bounded rationality

Question 8

Briefly define bounded rationality.

Accepted Answer

Bounded rationality is the idea that the

Question 9

The concept of "bounded rationality" advocated by March and Simon disregards the cognitive limitations of the decision maker.

Accepted Answer

A) True 
 B)False

Question 10

The night before the shuttle Challenger launch, an engineer for one of NASA's contractors brought up concerns over how cold it was projected to be the next day. When his manager and NASA managers discussed the issue, they collectively rationalized that temperature was not a problem, censored the engineer who initially had the concerns, and mistakenly believed they were in unanimous agreement that the launch should proceed. As a result, this team of engineers and managers experienced ________.

Accepted Answer

A)  groupthink 
B)  transformative decision making 
C)  diffusion of responsibility 
D)  group polarization 
A)  groupthink 
B)  transformative decision making 
C)  diffusion of responsibility 
D)  group polarization

Question 11

Discuss the effect that information technology (IT) can have on decision-making heuristics.

Accepted Answer

The use of IT can often help to reduce t

Question 12

________ is a process managers seek out to improve the decision-making abilities of employees and enhance the efficiency and effectiveness of the organization.

Accepted Answer

A)  Benchmarking 
B)  Empowerment 
C)  Organizational learning 
D)  Total quality management 
A)  Benchmarking 
B)  Empowerment 
C)  Organizational learning 
D)  Total quality management

Question 13

Nonprogrammed decision making involves searching for the extra information that is needed to make the right choice.

Accepted Answer

A) True 
 B)False

Question 14

The rules of thumb that help people simplify decision making are called heuristics.

Accepted Answer

A) True 
 B)False

Question 15

What is decision making?

Accepted Answer

Decision making is the process by which

Question 16

What are performance programs? How do they change decisions?

Accepted Answer

Performance programs are used to make pr

Question 17

Mike Barry, editor of the Carole Creek Times, has to decide which one of two reporters he will fire because the newspaper is losing money. Mike has to make this decision MOST LIKELY because of ________.

Accepted Answer

A)  an opportunity 
B)  a performance program 
C)  a problem 
D)  bounded rationality 
A)  an opportunity 
B)  a performance program 
C)  a problem 
D)  bounded rationality

Question 18

________ is the process of giving employees the authority to make decisions and be responsible for their outcomes.

Accepted Answer

A)  Procurement 
B)  Emancipation 
C)  Empowerment 
D)  Endorsement 
A)  Procurement 
B)  Emancipation 
C)  Empowerment 
D)  Endorsement

Question 19

Escalation of commitment is the tendency of decision makers to invest additional time, money, or effort into bad decisions or unproductive courses of action that are already draining the organization's resources.

Accepted Answer

A) True 
 B)False

Question 20

Decision making is the process by which members of an organization choose a specific course of action to respond to opportunities and problems that confront them.

Accepted Answer

A) True 
 B)False

Decision makers tend to take more risks when they frame or view decisions in positive terms rather than in negative terms.

Total quality management includes the two group decision-making techniques of ________.

Decision making in response to ________ occurs when members of an organization make choices or act in ways that result in benefits or gains.

Which of the following is NOT a step group leaders can take to prevent the occurrence of groupthink?

Exploration involves organizational members learning ways to refine and improve existing organizational behaviors and procedures to increase effectiveness.

Systems thinking is an ongoing mental model that all of the organization's members use to frame problems or opportunities.

Nonprogrammed decisions can become programmed decisions if they ________.

Briefly define bounded rationality.

The concept of "bounded rationality" advocated by March and Simon disregards the cognitive limitations of the decision maker.

Discuss the effect that information technology (IT) can have on decision-making heuristics.

________ is a process managers seek out to improve the decision-making abilities of employees and enhance the efficiency and effectiveness of the organization.

Nonprogrammed decision making involves searching for the extra information that is needed to make the right choice.

The rules of thumb that help people simplify decision making are called heuristics.

What is decision making?

What are performance programs? How do they change decisions?

Mike Barry, editor of the Carole Creek Times, has to decide which one of two reporters he will fire because the newspaper is losing money. Mike has to make this decision MOST LIKELY because of ________.

________ is the process of giving employees the authority to make decisions and be responsible for their outcomes.

Escalation of commitment is the tendency of decision makers to invest additional time, money, or effort into bad decisions or unproductive courses of action that are already draining the organization's resources.

Decision making is the process by which members of an organization choose a specific course of action to respond to opportunities and problems that confront them.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 15: Decision Making and Organizational Learning

Decision makers tend to take more risks when they frame or view decisions in positive terms rather than in negative terms.

Total quality management includes the two group decision-making techniques of ________.

Decision making in response to ________ occurs when members of an organization make choices or act in ways that result in benefits or gains.

Which of the following is NOT a step group leaders can take to prevent the occurrence of groupthink?

Exploration involves organizational members learning ways to refine and improve existing organizational behaviors and procedures to increase effectiveness.

Systems thinking is an ongoing mental model that all of the organization's members use to frame problems or opportunities.

Nonprogrammed decisions can become programmed decisions if they ________.

Briefly define bounded rationality.

The concept of "bounded rationality" advocated by March and Simon disregards the cognitive limitations of the decision maker.

Discuss the effect that information technology (IT) can have on decision-making heuristics.

________ is a process managers seek out to improve the decision-making abilities of employees and enhance the efficiency and effectiveness of the organization.

Nonprogrammed decision making involves searching for the extra information that is needed to make the right choice.

The rules of thumb that help people simplify decision making are called heuristics.

What is decision making?

What are performance programs? How do they change decisions?

Mike Barry, editor of the Carole Creek Times, has to decide which one of two reporters he will fire because the newspaper is losing money. Mike has to make this decision MOST LIKELY because of ________.

________ is the process of giving employees the authority to make decisions and be responsible for their outcomes.

Escalation of commitment is the tendency of decision makers to invest additional time, money, or effort into bad decisions or unproductive courses of action that are already draining the organization's resources.

Decision making is the process by which members of an organization choose a specific course of action to respond to opportunities and problems that confront them.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters