Question 1

The nominal group technique can be applied in situations characterized by ________.

Accepted Answer

A)  the need for the group to reach a decision quickly 
B)  complex decision making that involves large amounts of information 
C)  the need for unanimous or near-unanimous agreement on the alternative 
D)  complicated decisions that require repeated group meetings 
A)  the need for the group to reach a decision quickly 
B)  complex decision making that involves large amounts of information 
C)  the need for unanimous or near-unanimous agreement on the alternative 
D)  complicated decisions that require repeated group meetings

Question 2

________ occurs when a group makes decisions that are either riskier or more conservative than the decisions an individual would make.

Accepted Answer

A)  Groupthink 
B)  Group conflict 
C)  Group exploration 
D)  Group polarization 
A)  Groupthink 
B)  Group conflict 
C)  Group exploration 
D)  Group polarization

Question 3

The only doctor in a small town had a problem. He wanted to see all of the people who needed his care but he did not have enough time in the day to do so. He was especially worried that if he did not see certain patients, they would not be able to afford the doctor in the next town over. His problem is a(n) ________ one.

Accepted Answer

A)  optimal 
B)  rational 
C)  ethical 
D)  financial 
A)  optimal 
B)  rational 
C)  ethical 
D)  financial

Question 4

Group decision making has certain advantages over individual decision making when the decisions are complex and require acceptance by others for successful implementation.

Accepted Answer

A) True 
 B)False

Question 5

A(n) ________ is a standard sequence of behaviors that organizational members follow routinely whenever they encounter a particular type of problem or opportunity.

Accepted Answer

A)  decision-making matrix 
B)  performance program 
C)  cross-informational platform 
D)  action procedure 
A)  decision-making matrix 
B)  performance program 
C)  cross-informational platform 
D)  action procedure

Question 6

Groups allow for the creation of synergy-the idea that the whole equals the sum of its parts.

Accepted Answer

A) True 
 B)False

Question 7

Define the term heuristic and describe three types of heuristics.

Accepted Answer

Heuristics are the rules of thumb that h

Question 8

Because conflict within groups is dysfunctional, the group leader needs to be sure it is always eliminated.

Accepted Answer

A) True 
 B)False

Question 9

Research suggests that brainstorming groups tend to produce more ideas than individuals who are working separately.

Accepted Answer

A) True 
 B)False

Question 10

________ is the process by which members of an organization choose a specific course of action to respond to problems and opportunities.

Accepted Answer

A)  Satisficing 
B)  Bounded rationality 
C)  Performance analysis 
D)  Decision making 
A)  Satisficing 
B)  Bounded rationality 
C)  Performance analysis 
D)  Decision making

Question 11

________ is the loss of productivity in brainstorming groups due to various distractions and limitations inherent in brainstorming.

Accepted Answer

A)  Groupthink 
B)  Beta blocking 
C)  Nominalization 
D)  Production blocking 
A)  Groupthink 
B)  Beta blocking 
C)  Nominalization 
D)  Production blocking

Question 12

A manager has to decide how to make cuts to the budget. According to the classical model, the manager would ________.

Accepted Answer

A)  be unaware of all of the consequences of different ways to cut the budget 
B)  be upset that he had to make any cuts at all 
C)  gather information to find the consequences of different cuts 
D)  know for sure what budget cutting decisions to make 
A)  be unaware of all of the consequences of different ways to cut the budget 
B)  be upset that he had to make any cuts at all 
C)  gather information to find the consequences of different cuts 
D)  know for sure what budget cutting decisions to make

Question 13

Organizations should use group rather than individual decision making when ________.

Accepted Answer

A)  an individual has the capabilities needed to make a good decision 
B)  an individual can gather and accurately consider all necessary information 
C)  an individual needs to make the best decision in a short amount of time 
D)  an individual needs the diverse opinions of others to make the highest quality decision 
A)  an individual has the capabilities needed to make a good decision 
B)  an individual can gather and accurately consider all necessary information 
C)  an individual needs to make the best decision in a short amount of time 
D)  an individual needs the diverse opinions of others to make the highest quality decision

Question 14

Peter Senge argues that team learning is as, or even more, important than individual-level learning in promoting organizational learning.

Accepted Answer

A) True 
 B)False

Question 15

The best companies have learned everything that they need to know to be a successful company.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements is FALSE?

Accepted Answer

A)  IT can often help to reduce the effect of biases and heuristics on decision making. 
B)  IT systems can generate much more information on which managers can base their decisions. 
C)  IT systems cannot be used to make nonprogrammed decisions. 
D)  IT systems can reduce the likelihood of the escalation-of-commitment bias. 
A)  IT can often help to reduce the effect of biases and heuristics on decision making. 
B)  IT systems can generate much more information on which managers can base their decisions. 
C)  IT systems cannot be used to make nonprogrammed decisions. 
D)  IT systems can reduce the likelihood of the escalation-of-commitment bias.

Question 17

The classical decision-making model is prescriptive; it describes how decisions should be made.

Accepted Answer

A) True 
 B)False

Question 18

Empowerment is the process of giving employees the authority to make decisions and be responsible for their outcomes.

Accepted Answer

A) True 
 B)False

Question 19

The people in charge of forming top-level teams to respond to sudden crises might be well advised to build devil's advocacy into the decision-making process in order to become aware of the perils hidden in the recommended course of action.

Accepted Answer

A) True 
 B)False

Question 20

A ________ takes purposeful steps to enhance and maximize the potential for explorative and exploitative organizational behavior to take place.

Accepted Answer

A)  global organization 
B)  learning organization 
C)  progressive organization 
D)  profit maximizing organization 
A)  global organization 
B)  learning organization 
C)  progressive organization 
D)  profit maximizing organization

The nominal group technique can be applied in situations characterized by ________.

________ occurs when a group makes decisions that are either riskier or more conservative than the decisions an individual would make.

Group decision making has certain advantages over individual decision making when the decisions are complex and require acceptance by others for successful implementation.

A(n) ________ is a standard sequence of behaviors that organizational members follow routinely whenever they encounter a particular type of problem or opportunity.

Groups allow for the creation of synergy-the idea that the whole equals the sum of its parts.

Define the term heuristic and describe three types of heuristics.

Because conflict within groups is dysfunctional, the group leader needs to be sure it is always eliminated.

Research suggests that brainstorming groups tend to produce more ideas than individuals who are working separately.

________ is the process by which members of an organization choose a specific course of action to respond to problems and opportunities.

________ is the loss of productivity in brainstorming groups due to various distractions and limitations inherent in brainstorming.

A manager has to decide how to make cuts to the budget. According to the classical model, the manager would ________.

Organizations should use group rather than individual decision making when ________.

Peter Senge argues that team learning is as, or even more, important than individual-level learning in promoting organizational learning.

The best companies have learned everything that they need to know to be a successful company.

Which of the following statements is FALSE?

The classical decision-making model is prescriptive; it describes how decisions should be made.

Empowerment is the process of giving employees the authority to make decisions and be responsible for their outcomes.

The people in charge of forming top-level teams to respond to sudden crises might be well advised to build devil's advocacy into the decision-making process in order to become aware of the perils hidden in the recommended course of action.

A ________ takes purposeful steps to enhance and maximize the potential for explorative and exploitative organizational behavior to take place.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 15: Decision Making and Organizational Learning

The nominal group technique can be applied in situations characterized by ________.

________ occurs when a group makes decisions that are either riskier or more conservative than the decisions an individual would make.

Group decision making has certain advantages over individual decision making when the decisions are complex and require acceptance by others for successful implementation.

A(n) ________ is a standard sequence of behaviors that organizational members follow routinely whenever they encounter a particular type of problem or opportunity.

Groups allow for the creation of synergy-the idea that the whole equals the sum of its parts.

Define the term heuristic and describe three types of heuristics.

Because conflict within groups is dysfunctional, the group leader needs to be sure it is always eliminated.

Research suggests that brainstorming groups tend to produce more ideas than individuals who are working separately.

________ is the process by which members of an organization choose a specific course of action to respond to problems and opportunities.

________ is the loss of productivity in brainstorming groups due to various distractions and limitations inherent in brainstorming.

A manager has to decide how to make cuts to the budget. According to the classical model, the manager would ________.

Organizations should use group rather than individual decision making when ________.

Peter Senge argues that team learning is as, or even more, important than individual-level learning in promoting organizational learning.

The best companies have learned everything that they need to know to be a successful company.

Which of the following statements is FALSE?

The classical decision-making model is prescriptive; it describes how decisions should be made.

Empowerment is the process of giving employees the authority to make decisions and be responsible for their outcomes.

The people in charge of forming top-level teams to respond to sudden crises might be well advised to build devil's advocacy into the decision-making process in order to become aware of the perils hidden in the recommended course of action.

A ________ takes purposeful steps to enhance and maximize the potential for explorative and exploitative organizational behavior to take place.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters