Exam 15: Decision Making and Organizational Learning

New parents have left their child with a babysitter for the first time. When the mother used to babysit as a teenager, she made two dollars an hour. She is sure if she increases that rate by 50%, she is paying a fair rate. When she pays the babysitter three dollars an hour, the babysitter is very upset that she was paid so poorly. This error is due to the mother using a/an ________,

Which of the following is NOT a step in the classical model of decision making?

The administrative decision-making model prohibits decision makers from using any of the elements of the classical decision-making model.

The ________ is a way for groups that need to make a decision quickly to select an alternative.

Recognizing the problems with the classical model of decision making, James March and Herbert Simon developed the administrative decision-making model.

Performance programs that are used properly will save time because organizational members do not ________.

Education and experience are at the heart of a shared vision.

________ involves organizational members learning ways to refine and improve existing organizational behaviors and procedures to increase effectiveness.

The nominal group technique can be used to overcome production blocking.

________ is a philosophy and set of practices that have been developed to improve the quality of an organization's goods and services and the efficiency with which they are produced.

________ can become dysfunctional when individual members become more concerned about winning the battle than in making a good decision.

The tendency for groups to make less extreme decisions than individuals is known as group polarization.

Ralph Lewis is the leader of the design team for Boola, Inc.'s new office building. It has become apparent in recent meetings that some team members are attempting to influence how offices in the new building are designed because these members personally want window offices. Ralph is concerned that these members are concentrating on their own self-interests, which may cause the team to become dysfunctional if group members become more concerned about window offices than the overall building. In light of this situation, Ralph is aware that all decision-making groups ________.

In order to create a learning organization, managers need to promote learning at the individual and group levels.

According to Peter Senge, which of the following is NOT one of the principles for creating a learning organization?

Because the ________ allows group members to brainstorm privately, it avoids the problem of production blocking.

Benchmarking involves selecting a high-performing organization that is currently providing high-quality goods or services to its customers and using it as a model.

The likelihood employees will accept a decision decreases when they take part in the decision-making process.

Decision making in response to ________ occurs when individual, group, or organizational goal attainment and performance are threatened.

Groupthink and group polarization are examples of ________.