Question 1

Organizational members are engaged in ________ when they choose how to respond to new problems or novel opportunities.

Accepted Answer

A)  bounded decision making 
B)  performance analysis 
C)  nonprogrammed decision making 
D)  programmed decision making 
A)  bounded decision making 
B)  performance analysis 
C)  nonprogrammed decision making 
D)  programmed decision making

Question 2

________ involves selecting a high-performing organization that is currently providing high-quality goods and services to its customers and using this organization as a model.

Accepted Answer

A)  Empowerment 
B)  Production blocking 
C)  Brainstorming 
D)  Benchmarking 
A)  Empowerment 
B)  Production blocking 
C)  Brainstorming 
D)  Benchmarking

Question 3

Group conflict is dysfunctional when individual members become more concerned about "winning the battle" than making a good decision.

Accepted Answer

A) True 
 B)False

Question 4

A devil's advocate is significant in groupthink because a devil's advocate will ________.

Accepted Answer

A)  increase the likelihood of groupthink 
B)  not be afraid to find flaws and prevent groupthink 
C)  use charisma to garner the support of others 
D)  add humor to the group decision making process 
A)  increase the likelihood of groupthink 
B)  not be afraid to find flaws and prevent groupthink 
C)  use charisma to garner the support of others 
D)  add humor to the group decision making process

Question 5

When the ________ of decision making is used, group members are not required to meet face to face.

Accepted Answer

A)  Delphi technique 
B)  TQM technique 
C)  operative technique 
D)  behind-the-scenes technique 
A)  Delphi technique 
B)  TQM technique 
C)  operative technique 
D)  behind-the-scenes technique

Question 6

The anchoring and adjustment heuristic reflects the tendency to make decisions based on adjustments from some initial amount (or anchor).

Accepted Answer

A) True 
 B)False

Question 7

The principal disadvantages of ________ are that it does not allow for group interaction and it can be time consuming.

Accepted Answer

A)  brainstorming. 
B)  production blocking 
C)  the nominal group technique 
D)  the Delphi technique 
A)  brainstorming. 
B)  production blocking 
C)  the nominal group technique 
D)  the Delphi technique

Question 8

The owner of a toy store wants a manager to make several decisions about the placement of certain toys in the store. The decisions need to be made very quickly, and the owner has been impressed with the manager's ability to make similar decisions in the past. The owner is MOST LIKELY to suggest that the manager ________.

Accepted Answer

A)  bring in several people to help make the decisions 
B)  work alone 
C)  use nonprogrammed decision making 
D)  utilize the Delphi technique 
A)  bring in several people to help make the decisions 
B)  work alone 
C)  use nonprogrammed decision making 
D)  utilize the Delphi technique

Question 9

Escalation of commitment can occur because decision makers do not want to admit that they have made a mistake.

Accepted Answer

A) True 
 B)False

Question 10

Decision making in response to problems occurs when organizations take advantage of opportunities to increase efficiency and effectiveness.

Accepted Answer

A) True 
 B)False

Question 11

________ is a spontaneous, participative, decision-making technique that groups use to generate a wide range of alternatives from which to make a decision.

Accepted Answer

A)  Producing 
B)  Brainstorming 
C)  Nominal group technique 
D)  Delphi technique 
A)  Producing 
B)  Brainstorming 
C)  Nominal group technique 
D)  Delphi technique

Question 12

________ is the tendency of decision makers to invest additional time, money, or effort into bad decisions or unproductive courses of action that are already draining an organization's resources.

Accepted Answer

A)  Retrenchment 
B)  Staying the course 
C)  Escalation of commitment 
D)  Elevation of capitalization 
A)  Retrenchment 
B)  Staying the course 
C)  Escalation of commitment 
D)  Elevation of capitalization

Question 13

________ are the rules of thumb that help people simplify decision making.

Accepted Answer

A)  Biases 
B)  Heuristics 
C)  Proclivities 
D)  Penchants 
A)  Biases 
B)  Heuristics 
C)  Proclivities 
D)  Penchants

Question 14

Escalation of commitment is rare in organizations, but is more common in people's personal lives.

Accepted Answer

A) True 
 B)False

Question 15

When employees deeply consider the work that they do, the best ways to do this work, and why these ways are the best ways, they develop ________.

Accepted Answer

A)  complex mental models 
B)  business paradigms 
C)  sophisticated cafeteria styles 
D)  dysfunctional ideas and perspectives 
A)  complex mental models 
B)  business paradigms 
C)  sophisticated cafeteria styles 
D)  dysfunctional ideas and perspectives

Question 16

According to March and Simon's administrative model of decision making, decision makers often choose satisfactory solutions rather than optimal ones.

Accepted Answer

A) True 
 B)False

Question 17

During the holiday season, a clothing store always hires ten more employees due to the increase in business. How is this an example of programmed decision making?

Accepted Answer

A)  Hiring more employees is a response to a novel opportunity. 
B)  Hiring more employees is a response to a new threat. 
C)  Hiring more employees is a response to a recurring threat. 
D)  Hiring more employees is a response to a repeated opportunity. 
A)  Hiring more employees is a response to a novel opportunity. 
B)  Hiring more employees is a response to a new threat. 
C)  Hiring more employees is a response to a recurring threat. 
D)  Hiring more employees is a response to a repeated opportunity.

Question 18

The classical model of decision making is based on realistic assumptions.

Accepted Answer

A) True 
 B)False

Question 19

Define the difference between prescriptive and descriptive models of decision making.

Accepted Answer

A prescriptive model describes how decis

Question 20

Sunk costs cannot be affected by subsequent decision making.

Accepted Answer

A) True 
 B)False

Organizational members are engaged in ________ when they choose how to respond to new problems or novel opportunities.

________ involves selecting a high-performing organization that is currently providing high-quality goods and services to its customers and using this organization as a model.

Group conflict is dysfunctional when individual members become more concerned about "winning the battle" than making a good decision.

A devil's advocate is significant in groupthink because a devil's advocate will ________.

When the ________ of decision making is used, group members are not required to meet face to face.

The anchoring and adjustment heuristic reflects the tendency to make decisions based on adjustments from some initial amount (or anchor).

The principal disadvantages of ________ are that it does not allow for group interaction and it can be time consuming.

Escalation of commitment can occur because decision makers do not want to admit that they have made a mistake.

Decision making in response to problems occurs when organizations take advantage of opportunities to increase efficiency and effectiveness.

________ is a spontaneous, participative, decision-making technique that groups use to generate a wide range of alternatives from which to make a decision.

________ is the tendency of decision makers to invest additional time, money, or effort into bad decisions or unproductive courses of action that are already draining an organization's resources.

________ are the rules of thumb that help people simplify decision making.

Escalation of commitment is rare in organizations, but is more common in people's personal lives.

When employees deeply consider the work that they do, the best ways to do this work, and why these ways are the best ways, they develop ________.

According to March and Simon's administrative model of decision making, decision makers often choose satisfactory solutions rather than optimal ones.

During the holiday season, a clothing store always hires ten more employees due to the increase in business. How is this an example of programmed decision making?

The classical model of decision making is based on realistic assumptions.

Define the difference between prescriptive and descriptive models of decision making.

Sunk costs cannot be affected by subsequent decision making.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 15: Decision Making and Organizational Learning

Organizational members are engaged in ________ when they choose how to respond to new problems or novel opportunities.

________ involves selecting a high-performing organization that is currently providing high-quality goods and services to its customers and using this organization as a model.

Group conflict is dysfunctional when individual members become more concerned about "winning the battle" than making a good decision.

A devil's advocate is significant in groupthink because a devil's advocate will ________.

When the ________ of decision making is used, group members are not required to meet face to face.

The anchoring and adjustment heuristic reflects the tendency to make decisions based on adjustments from some initial amount (or anchor).

The principal disadvantages of ________ are that it does not allow for group interaction and it can be time consuming.

Escalation of commitment can occur because decision makers do not want to admit that they have made a mistake.

Decision making in response to problems occurs when organizations take advantage of opportunities to increase efficiency and effectiveness.

________ is a spontaneous, participative, decision-making technique that groups use to generate a wide range of alternatives from which to make a decision.

________ is the tendency of decision makers to invest additional time, money, or effort into bad decisions or unproductive courses of action that are already draining an organization's resources.

________ are the rules of thumb that help people simplify decision making.

Escalation of commitment is rare in organizations, but is more common in people's personal lives.

When employees deeply consider the work that they do, the best ways to do this work, and why these ways are the best ways, they develop ________.

According to March and Simon's administrative model of decision making, decision makers often choose satisfactory solutions rather than optimal ones.

During the holiday season, a clothing store always hires ten more employees due to the increase in business. How is this an example of programmed decision making?

The classical model of decision making is based on realistic assumptions.

Define the difference between prescriptive and descriptive models of decision making.

Sunk costs cannot be affected by subsequent decision making.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Work Values Attitudes and Moods and Emotions

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters