Exam 15: Decision Making and Organizational Learning

A manager is in charge of deciding where the new branch should be located. A subordinate provides as much information as he can to the manager about a specific building that has space available, and the manager opts for that building because he doesn't have time to explore other options. The manager is NOT engaging in ________.

The two types of organizational learning strategies proposed by James March to improve decision making are ________.

The potential for conflict in group decision making LEAST LIKELY arises from ________.

Brainstorming is a spontaneous, participative, decision-making technique that groups use to generate a wide range of alternatives from which to make a decision.

An example of the value of diversity to group decision making is auto manufacturers including women and foreign designers on their team.

There is always a clear boundary between ethical and unethical decisions in an organization.

What steps can a group leader take to prevent the occurrence of groupthink?

The management team of a toy company decided that they would begin producing children's clothes. After six months, the company had made little money on its new clothing line. They could not compete with other children's clothing lines. Still, the management team decided to spend more money marketing their new line. This is an example of escalation of commitment.

Define the two basic types of organizational decisions.

When employees take part in the decision-making process they ________ accept a decision.

All of the following are advantages of group decision making EXCEPT ________.

One source of bias emanating from the representativeness heuristic is the failure to consider the base rate, or the actual frequency with which events occur.

________ involves making decisions in response to recurring opportunities or problems.

The administrative decision-making model is BEST described as ________.

________ is an emotional condition in which a person feels doubt and regret about a decision that involves purchasing or winning some high-priced product.

Exploitation involves organizational members learning ways to refine and improve existing organizational behaviors and procedures to increase effectiveness.

The ________ is the tendency for people to predict the likelihood of an event based on the extent to which the event is typical of similar past events.

Total quality management (TQM) includes two group decision-making techniques: benchmarking and empowerment.

Tom Seigmund, the employment manager at NTT, Inc., realizes that for a number of reasons he cannot always make the ideal decision when it comes to selecting a new employee. Instead, Tom ________ by searching for and choosing a candidate who has satisfactory job qualifications and who will be acceptable for the job.

Which of the following statements BEST describes how performance programs relate to nonprogrammed decision making?