Question 1

What is statistical process control?

Accepted Answer

Statistical process control is

Question 2

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

Accepted Answer

A)  How much the firm spends for appraising quality during production 
B)  Expenses incurred during production before bad products leave the plant 
C)  How much the firm spends to prevent production of defective products 
D)  Expenses incurred after bad products reach the consumer 
E)  All of these 
A)  How much the firm spends for appraising quality during production 
B)  Expenses incurred during production before bad products leave the plant 
C)  How much the firm spends to prevent production of defective products 
D)  Expenses incurred after bad products reach the consumer 
E)  All of these

Question 3

When Maytag gets premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands, they are using

Accepted Answer

A)  quality control. 
B)  quality reliability. 
C)  quality ownership. 
D)  quality assurance. 
E)  performance quality. 
A)  quality control. 
B)  quality reliability. 
C)  quality ownership. 
D)  quality assurance. 
E)  performance quality.

Question 4

Fabrication processes involve the alteration of the physical shapes of the raw materials.

Accepted Answer

A) True 
 B)False

Question 5

In many parts of the world, public washrooms are available on a pay per use basis. What form of utility does this service maximize most to its users?

Accepted Answer

A)  Place utility 
B)  Form utility 
C)  Interval utility 
D)  Time utility 
E)  Ownership utility 
A)  Place utility 
B)  Form utility 
C)  Interval utility 
D)  Time utility 
E)  Ownership utility

Question 6

The so-called third industrial revolution emphasizes

Accepted Answer

A)  greater productivity in services operations than in manufacturing operations. 
B)  a decreasing emphasis on manufacturing in North America and an increasing emphasis on manufacturing in China. 
C)  trade deficits in the advanced industrial countries and trade surpluses in developing countries. 
D)  new technologies, software, robots, and miniaturization. 
E)  movement of industrial facilities away from downtown areas and toward suburban areas. 
A)  greater productivity in services operations than in manufacturing operations. 
B)  a decreasing emphasis on manufacturing in North America and an increasing emphasis on manufacturing in China. 
C)  trade deficits in the advanced industrial countries and trade surpluses in developing countries. 
D)  new technologies, software, robots, and miniaturization. 
E)  movement of industrial facilities away from downtown areas and toward suburban areas.

Question 7

A software development company is designing an evaluation plan for its software programmers. The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average, or worse. Previously, the company paid software programmers a flat salary and based evaluations on supervisors' opinions. Now, however, the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.
Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.
Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce.
Management has decided to combine all three Measurement Strategies in order to give the software programmers incentives that match the company's goals. If the products meet their Gamma goals, software programmers who have met either their Alpha goals or their Beta goals will be rewarded, but if the products fail to meet their Gamma goals, software programmers will not be rewarded unless they have met both their Alpha goals and their Beta goals. Under this system, which of the following cannot be true?

Accepted Answer

A)  A software programmer who has met his or her Alpha goals is not rewarded. 
B)  A software programmer who has not met his or her Beta goals is rewarded. 
C)  A software programmer who has met neither his or her Alpha goals nor his or her Beta goals is not rewarded. 
D)  The company meets its Gamma goals, and a software programmer who meets his or her Alpha goals is not rewarded. 
E)  The company does not meet its Gamma goals, and a software programmer who meets his or her Beta goals is not rewarded. 
A)  A software programmer who has met his or her Alpha goals is not rewarded. 
B)  A software programmer who has not met his or her Beta goals is rewarded. 
C)  A software programmer who has met neither his or her Alpha goals nor his or her Beta goals is not rewarded. 
D)  The company meets its Gamma goals, and a software programmer who meets his or her Alpha goals is not rewarded. 
E)  The company does not meet its Gamma goals, and a software programmer who meets his or her Beta goals is not rewarded.

Question 8

Which of the following is correct with regard to industry productivity?

Accepted Answer

A)  Productivity does not vary much across different industries. 
B)  Productivity is not important to labour unions when they are negotiating a new collective agreement, but it is important to investors. 
C)  Activities like web surfing, social networking, and water cooler conversations inhibit productivity. 
D)  Increased productivity allows companies to pay workers higher wages without raising prices to consumers. 
E)  All of these statements are correct. 
A)  Productivity does not vary much across different industries. 
B)  Productivity is not important to labour unions when they are negotiating a new collective agreement, but it is important to investors. 
C)  Activities like web surfing, social networking, and water cooler conversations inhibit productivity. 
D)  Increased productivity allows companies to pay workers higher wages without raising prices to consumers. 
E)  All of these statements are correct.

Question 9

Give an example of a product that is produced through an analytic process.

Accepted Answer

The text gives the e

Question 10

What is a process layout?

Accepted Answer

A process layout is a spatial

Question 11

Which of the following is an advantage to a firm with increasing productivity?

Accepted Answer

A)  Machine breakdowns will be less likely. 
B)  Raw materials will decline in price. 
C)  The firm can afford to pay workers higher wages without raising prices. 
D)  Workers will not want to unionize. 
E)  The standard of living of its employees will fall. 
A)  Machine breakdowns will be less likely. 
B)  Raw materials will decline in price. 
C)  The firm can afford to pay workers higher wages without raising prices. 
D)  Workers will not want to unionize. 
E)  The standard of living of its employees will fall.

Question 12

A public transit system is an example of a ________ process, while a cheque processing operation at a bank is a ________ process.

Accepted Answer

A)  fabrication; chemical 
B)  transport; fabrication 
C)  high-contact; low-contact 
D)  low-contact; high-contact 
E)  goods producing; service producing 
A)  fabrication; chemical 
B)  transport; fabrication 
C)  high-contact; low-contact 
D)  low-contact; high-contact 
E)  goods producing; service producing

Question 13

What is the difference between soft manufacturing and flexible manufacturing?

Accepted Answer

A)  Soft manufacturing emphasizes smaller groups of machines than flexible manufacturing does. 
B)  Flexible manufacturing has been shown to be more effective than soft manufacturing. 
C)  Soft manufacturing is based on the idea that machines can generally do better work than humans, while flexible manufacturing is based on the opposite assumption. 
D)  Flexible manufacturing emphasizes efficiency, while soft manufacturing emphasizes effectiveness. 
E)  There are no differences between the two concepts. 
A)  Soft manufacturing emphasizes smaller groups of machines than flexible manufacturing does. 
B)  Flexible manufacturing has been shown to be more effective than soft manufacturing. 
C)  Soft manufacturing is based on the idea that machines can generally do better work than humans, while flexible manufacturing is based on the opposite assumption. 
D)  Flexible manufacturing emphasizes efficiency, while soft manufacturing emphasizes effectiveness. 
E)  There are no differences between the two concepts.

Question 14

________ is focused on improving the overall flow through a system composed of various companies working together.

Accepted Answer

A)  Supply chain management 
B)  Flow-through analysis 
C)  Benchmarking 
D)  Business process re-engineering 
E)  Materials management 
A)  Supply chain management 
B)  Flow-through analysis 
C)  Benchmarking 
D)  Business process re-engineering 
E)  Materials management

Question 15

Margaret is evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers. This is an example of a quality/cost study.

Accepted Answer

A) True 
 B)False

Question 16

________ is dominated by a desire to improve operations in order to produce goods and services at the lowest possible cost and at the highest value for the customer.

Accepted Answer

A)  Back to Basics 
B)  ISO 9000 
C)  Six Sigma 
D)  ROQ 
E)  Re-engineering 
A)  Back to Basics 
B)  ISO 9000 
C)  Six Sigma 
D)  ROQ 
E)  Re-engineering

Question 17

Operations management is the systematic direction and control of the processes that transform resources into finished goods and services.

Accepted Answer

A) True 
 B)False

Question 18

Betty is a production supervisor in a leather goods factory. Her main responsibility is operations control. Betty would probably be most concerned with

Accepted Answer

A)  determining what products to produce. 
B)  deciding how to produce products. 
C)  deciding on product pricing. 
D)  ensuring that production plans or schedules are met. 
E)  deciding where to produce the products. 
A)  determining what products to produce. 
B)  deciding how to produce products. 
C)  deciding on product pricing. 
D)  ensuring that production plans or schedules are met. 
E)  deciding where to produce the products.

Question 19

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)

Accepted Answer

A)  Gantt chart. 
B)  productivity chart. 
C)  control chart. 
D)  kaizen chart. 
E)  upper specification limit chart. 
A)  Gantt chart. 
B)  productivity chart. 
C)  control chart. 
D)  kaizen chart. 
E)  upper specification limit chart.

Question 20

Explain why services are typically characterized by a high degree of unstorability.

Accepted Answer

Services usually can't be prod

What is statistical process control?

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

When Maytag gets premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands, they are using

Fabrication processes involve the alteration of the physical shapes of the raw materials.

In many parts of the world, public washrooms are available on a pay per use basis. What form of utility does this service maximize most to its users?

The so-called third industrial revolution emphasizes

Which of the following is correct with regard to industry productivity?

Give an example of a product that is produced through an analytic process.

What is a process layout?

Which of the following is an advantage to a firm with increasing productivity?

A public transit system is an example of a process, while a cheque processing operation at a bank is a process.

What is the difference between soft manufacturing and flexible manufacturing?

________ is focused on improving the overall flow through a system composed of various companies working together.

Margaret is evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers. This is an example of a quality/cost study.

________ is dominated by a desire to improve operations in order to produce goods and services at the lowest possible cost and at the highest value for the customer.

Operations management is the systematic direction and control of the processes that transform resources into finished goods and services.

Betty is a production supervisor in a leather goods factory. Her main responsibility is operations control. Betty would probably be most concerned with

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)

Explain why services are typically characterized by a high degree of unstorability.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 10: Operations Management, Productivity, and Quality

What is statistical process control?

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

When Maytag gets premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands, they are using

Fabrication processes involve the alteration of the physical shapes of the raw materials.

In many parts of the world, public washrooms are available on a pay per use basis. What form of utility does this service maximize most to its users?

The so-called third industrial revolution emphasizes

Which of the following is correct with regard to industry productivity?

Give an example of a product that is produced through an analytic process.

What is a process layout?

Which of the following is an advantage to a firm with increasing productivity?

A public transit system is an example of a ________ process, while a cheque processing operation at a bank is a ________ process.

What is the difference between soft manufacturing and flexible manufacturing?

________ is focused on improving the overall flow through a system composed of various companies working together.

Margaret is evaluating all work activities, materials flows, and paperwork to determine the value that they add for customers. This is an example of a quality/cost study.

________ is dominated by a desire to improve operations in order to produce goods and services at the lowest possible cost and at the highest value for the customer.

Operations management is the systematic direction and control of the processes that transform resources into finished goods and services.

Betty is a production supervisor in a leather goods factory. Her main responsibility is operations control. Betty would probably be most concerned with

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)

Explain why services are typically characterized by a high degree of unstorability.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

A public transit system is an example of a process, while a cheque processing operation at a bank is a process.