Question 1

Which of the following best describes value-added analysis?

Accepted Answer

A)  A TQM tool in which groups of employees work together to improve quality 
B)  The process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers 
C)  The process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D)  The process by which a company analyzes a product to identify possible improvements 
E)  A total company commitment to quality management at every stage of the process 
A)  A TQM tool in which groups of employees work together to improve quality 
B)  The process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers 
C)  The process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D)  The process by which a company analyzes a product to identify possible improvements 
E)  A total company commitment to quality management at every stage of the process

Question 2

The consistency of product quality from one finished product to the next is

Accepted Answer

A)  quality reliability. 
B)  quality control. 
C)  total quality management. 
D)  performance quality. 
E)  a quality circle. 
A)  quality reliability. 
B)  quality control. 
C)  total quality management. 
D)  performance quality. 
E)  a quality circle.

Question 3

Most firms plan to be able to produce ________ product than is normally demanded.

Accepted Answer

A)  substantially more 
B)  slightly less 
C)  slightly more 
D)  the same amount of 
E)  substantially less 
A)  substantially more 
B)  slightly less 
C)  slightly more 
D)  the same amount of 
E)  substantially less

Question 4

If a nation's productivity drops as compared to competing nations, it will experience

Accepted Answer

A)  low inflation. 
B)  a fall in its standard of living. 
C)  higher profits. 
D)  no loss of income. 
E)  increased wealth. 
A)  low inflation. 
B)  a fall in its standard of living. 
C)  higher profits. 
D)  no loss of income. 
E)  increased wealth.

Question 5

When a company turns out ornaments in time for Christmas, this is an illustration of ownership utility.

Accepted Answer

A) True 
 B)False

Question 6

This transformation process alters the basic composition of raw materials and is used in industries like aluminum, steel, fertilizer, petroleum, and paint. It is the

Accepted Answer

A)  chemical process. 
B)  fabrication process. 
C)  transport process. 
D)  clerical process. 
E)  assembly process. 
A)  chemical process. 
B)  fabrication process. 
C)  transport process. 
D)  clerical process. 
E)  assembly process.

Question 7

Tyson reduces whole chickens into packaged parts through a(n) ________ process.

Accepted Answer

A)  chemical 
B)  fabrication 
C)  synthetic 
D)  analytic 
E)  assembly 
A)  chemical 
B)  fabrication 
C)  synthetic 
D)  analytic 
E)  assembly

Question 8

The process of materials management not only controls but also plans and organizes the flow of materials.

Accepted Answer

A) True 
 B)False

Question 9

The 2012 OECD productivity study showed that Norway had the highest output per hour worked.

Accepted Answer

A) True 
 B)False

Question 10

Describe the tools for quality management and outline how they can be used.

Accepted Answer

Often, ideas for improving both the prod

Question 11

Supply chain management is

Accepted Answer

A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization. 
C)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance. 
D)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work. 
E)  the redesigning of business processes to improve performance, quality, and productivity. 
A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization. 
C)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance. 
D)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work. 
E)  the redesigning of business processes to improve performance, quality, and productivity.

Question 12

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant?

Accepted Answer

A)  External failures 
B)  Six Sigma 
C)  Quality circles 
D)  Boundary-spanning failures 
E)  Internal failures 
A)  External failures 
B)  Six Sigma 
C)  Quality circles 
D)  Boundary-spanning failures 
E)  Internal failures

Question 13

What is quality ownership?

Accepted Answer

Quality ownership is the principle of to

Question 14

Explain time, place, form, and ownership utility.

Accepted Answer

Time utility is created when a company m

Question 15

Planning for quality begins before products are initially designed or redesigned.

Accepted Answer

A) True 
 B)False

Question 16

When a company uses an intensive distribution strategy, it is facilitating ________ utility.

Accepted Answer

A)  ownership 
B)  form 
C)  place 
D)  interval 
E)  time 
A)  ownership 
B)  form 
C)  place 
D)  interval 
E)  time

Question 17

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed. It also specifies when they need to arrive. He is most likely using

Accepted Answer

A)  warehousing. 
B)  master production scheduling. 
C)  material requirements planning. 
D)  just-in-time. 
E)  inventory control. 
A)  warehousing. 
B)  master production scheduling. 
C)  material requirements planning. 
D)  just-in-time. 
E)  inventory control.

Question 18

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 19

Control charts are used to monitor the process during production in order to detect the time at which the process becomes unacceptable.

Accepted Answer

A) True 
 B)False

Question 20

Identify the primary factor influencing the location of high-contact services.

Accepted Answer

High-contact service

Which of the following best describes value-added analysis?

The consistency of product quality from one finished product to the next is

Most firms plan to be able to produce ________ product than is normally demanded.

If a nation's productivity drops as compared to competing nations, it will experience

When a company turns out ornaments in time for Christmas, this is an illustration of ownership utility.

This transformation process alters the basic composition of raw materials and is used in industries like aluminum, steel, fertilizer, petroleum, and paint. It is the

Tyson reduces whole chickens into packaged parts through a(n) ________ process.

The process of materials management not only controls but also plans and organizes the flow of materials.

The 2012 OECD productivity study showed that Norway had the highest output per hour worked.

Describe the tools for quality management and outline how they can be used.

Supply chain management is

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant?

What is quality ownership?

Explain time, place, form, and ownership utility.

Planning for quality begins before products are initially designed or redesigned.

When a company uses an intensive distribution strategy, it is facilitating ________ utility.

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed. It also specifies when they need to arrive. He is most likely using

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Control charts are used to monitor the process during production in order to detect the time at which the process becomes unacceptable.

Identify the primary factor influencing the location of high-contact services.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 10: Operations Management, Productivity, and Quality

Which of the following best describes value-added analysis?

The consistency of product quality from one finished product to the next is

Most firms plan to be able to produce ________ product than is normally demanded.

If a nation's productivity drops as compared to competing nations, it will experience

When a company turns out ornaments in time for Christmas, this is an illustration of ownership utility.

This transformation process alters the basic composition of raw materials and is used in industries like aluminum, steel, fertilizer, petroleum, and paint. It is the

Tyson reduces whole chickens into packaged parts through a(n) ________ process.

The process of materials management not only controls but also plans and organizes the flow of materials.

The 2012 OECD productivity study showed that Norway had the highest output per hour worked.

Describe the tools for quality management and outline how they can be used.

Supply chain management is

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant?

What is quality ownership?

Explain time, place, form, and ownership utility.

Planning for quality begins before products are initially designed or redesigned.

When a company uses an intensive distribution strategy, it is facilitating ________ utility.

Bill is working with a system that uses a bill of materials to project the number of components and raw materials needed. It also specifies when they need to arrive. He is most likely using

Because supply chain strategy is based on the collective effort of a number of firms, no one firm in the chain gains a competitive advantage.

Control charts are used to monitor the process during production in order to detect the time at which the process becomes unacceptable.

Identify the primary factor influencing the location of high-contact services.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters