Exam 10: Operations Management, Productivity, and Quality

Tom is concerned with the storage of both incoming materials for production and finished goods for distribution to customers. Tom's job is in the ________ area.

The layout that simplifies work tasks and uses unskilled labour is the ________ layout.

Production managers are relatively easy to identify because almost all of them work in factories.

How can supply chain management create competitive advantage?

Car repair is classified as a low-contact system because

How does a business firm plan for quality?

The most successful companies, such as 3M and FedEx, use the same basic operations strategy.

Supply chain management focuses mainly on the earliest parts of the supply chain in order to discover economies of operation.

List the five major areas of materials management.

Scooters Corp. manufactures motorized scooters. Virtually all scooters are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, top management is concerned about quality levels. What are three possible changes that the company can make to emphasize quality improvement?

In a(n) ________ layout, equipment and people are grouped together according to their function.

The quality program that is being adopted by many multinational firms is

What is re-engineering?

What is total quality management?

The typical layout in automobile, food-processing, and computer assembly plants is the ________ layout.

What is a flexible manufacturing system?

How does high productivity give a company a competitive edge?

What is the last step in the operations planning and control process?

The Coast Capital Savings Credit Union branch in Surrey, B.C., simplified the banking experience of its customers and developed an innovative new service called "You're the Boss Mortgage" which was named the Mortgage of the Year by canadianmortgagetrends.com. This is an example of

What is a forecast?