Exam 10: Operations Management, Productivity, and Quality

Inventory control and materials management have essentially the same meaning and are used interchangeably.

In low-contact systems, capacity should be set ________ the average level of demand, while in high-contact systems managers must plan to meet ________ demand.

In a TQM environment, what are some steps that companies use to emphasize the importance of quality?

Thousands of empty jugs move down a conveyor belt at a factory before stopping to be filled and moving on to be labeled. What type of layout is utilized?

This transformation process puts together various components and is common in the electronics, appliance, and automotive industries. It is the

You have gone to the doctor to check out some recent pains. The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n) ________ process.

Capacity planning means ensuring that a firm's capacity exactly meets the normal demand for its product.

What is the most logical sequence of steps in a production planning and control system?

By making a product available for consumers to use, ________ is created.

Product layouts are efficient ways to manage the manufacturing of multiple product lines because of its inherent structural simplicity.

The adoption of JIT usually means that a company has higher inventory costs than it did before, but a better and larger selection of inventory items.

Material requirements planning is the method that brings together all materials and parts needed at each production stage at the precise moment they are needed.

John's job responsibilities include the acquisition of all the raw materials and services that the company needs to produce its products. He is most likely in the ________ function.

In the 2012 OECD productivity study, Canada had a higher productivity level than

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's, this is an example of

Scooters Corp. manufactures motorized scooters. Virtually all scooters are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, top management is concerned about quality levels. What are three possible changes that the company can make to emphasize quality improvement? If a JIT production system is implemented, how might the firm's supply chain strategy be affected?

When steel is turned into a finished good like a car, ________ utility has been created.

Scooters Corp. manufactures motorized scooters. Virtually all scooters are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, top management is wondering whether a just-in-time production system should be installed. Are there any potential negative consequences of switching to a just-in-time production system? Explain.

Place utility refers to the location where a product is made.