Question 1

What is the first step in the operations planning and control process?

Accepted Answer

Developing

Question 2

What is the formula for labour productivity for a country?

Accepted Answer

Dividing gross domes

Question 3

________ utility deals with when a product is provided, whereas ________ utility deals with where a product is provided.

Accepted Answer

A)  Time; possession 
B)  Place; time 
C)  Time; place 
D)  Form; time 
E)  Ownership; form 
A)  Time; possession 
B)  Place; time 
C)  Time; place 
D)  Form; time 
E)  Ownership; form

Question 4

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations. It is the

Accepted Answer

A)  fabrication process. 
B)  chemical process. 
C)  clerical process. 
D)  assembly process. 
E)  transport process. 
A)  fabrication process. 
B)  chemical process. 
C)  clerical process. 
D)  assembly process. 
E)  transport process.

Question 5

With respect to the management of quality, which of the following is correct?

Accepted Answer

A)  Performance quality may or may not be related to quality reliability in a product. 
B)  Separate quality control departments are necessary, but not sufficient for achieving the high quality levels demanded by modern consumers. 
C)  Planning for quality should begin before products are designed. 
D)  Leading for quality means getting employees to accept quality ownership. 
E)  All of these statements are correct. 
A)  Performance quality may or may not be related to quality reliability in a product. 
B)  Separate quality control departments are necessary, but not sufficient for achieving the high quality levels demanded by modern consumers. 
C)  Planning for quality should begin before products are designed. 
D)  Leading for quality means getting employees to accept quality ownership. 
E)  All of these statements are correct.

Question 6

How does the use of statistical process control methods help to improve the quality of a firm's products?

Accepted Answer

SPC methods allow managers to analyze va

Question 7

Pauline is an operator monitoring a production process. Which one of the following should she use during the production process to monitor quality of the product?

Accepted Answer

A)  A process capability study 
B)  A control chart 
C)  Competitive product analysis 
D)  A pacing meter system 
E)  Quality circles 
A)  A process capability study 
B)  A control chart 
C)  Competitive product analysis 
D)  A pacing meter system 
E)  Quality circles

Question 8

Murray had his car repaired the other day. This is an example of a low-contact service process.

Accepted Answer

A) True 
 B)False

Question 9

How does a company select a production strategy?

Accepted Answer

Companies select the

Question 10

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of

Accepted Answer

A)  unstorability. 
B)  customization. 
C)  past experience. 
D)  intangibility. 
E)  warranties. 
A)  unstorability. 
B)  customization. 
C)  past experience. 
D)  intangibility. 
E)  warranties.

Question 11

The goal of supply chain management is to reduce the number of links in the channel.

Accepted Answer

A) True 
 B)False

Question 12

Discuss the current concept of "production" including recent trends.

Accepted Answer

- Production now means services as well

Question 13

Why is it important that Canada increase its productivity?

Accepted Answer

In recent years, Canada's growth rate of

Question 14

3M uses which strategy for attracting customers?

Accepted Answer

A)  Quality 
B)  Low-cost 
C)  Dependability 
D)  Flexibility 
E)  Consistency 
A)  Quality 
B)  Low-cost 
C)  Dependability 
D)  Flexibility 
E)  Consistency

Question 15

Just-in-time (JIT) production systems

Accepted Answer

A)  may lead to increased inventory obsolescence. 
B)  have been widely used since the Great Depression of the 1930s. 
C)  bring together all the needed materials and parts at the precise moment they are required for each production stage, not before. 
D)  keep inventory levels high so deliveries to customers can be made just in time. 
E)  increase the number of goods in process and save money by replacing stop-and-go production with smooth movement. 
A)  may lead to increased inventory obsolescence. 
B)  have been widely used since the Great Depression of the 1930s. 
C)  bring together all the needed materials and parts at the precise moment they are required for each production stage, not before. 
D)  keep inventory levels high so deliveries to customers can be made just in time. 
E)  increase the number of goods in process and save money by replacing stop-and-go production with smooth movement.

Question 16

List the four types of utility.

Accepted Answer

The four types of ut

Question 17

What is the difference between production and operations?

Accepted Answer

The term production historically meant t

Question 18

How does an analytic production process work?

Accepted Answer

A)  It breaks down the basic resources into components. 
B)  A cost analysis is made to determine the best way to ship the product to another location. 
C)  It combines a number of raw materials into a finished product. 
D)  It puts together several components. 
E)  Raw materials are chemically altered. 
A)  It breaks down the basic resources into components. 
B)  A cost analysis is made to determine the best way to ship the product to another location. 
C)  It combines a number of raw materials into a finished product. 
D)  It puts together several components. 
E)  Raw materials are chemically altered.

Question 19

What is an option for companies that want to have a capacity to meet peak demand?

Accepted Answer

A)  Plan for peak demand by having, for example, all cash registers open three days before Christmas 
B)  Use a qualitative forecast to determine average demand 
C)  Attempt to meet most, but not all, peak demands 
D)  Plan for normal demand 
E)  Lower prices of the products that are being produced 
A)  Plan for peak demand by having, for example, all cash registers open three days before Christmas 
B)  Use a qualitative forecast to determine average demand 
C)  Attempt to meet most, but not all, peak demands 
D)  Plan for normal demand 
E)  Lower prices of the products that are being produced

Question 20

The text describes Toyota's top priority as focusing on quality. Explain how Toyota's operations capability would match up with its business strategy if its top priority had been to compete as the low-price car in the industry.

Accepted Answer

If Toyota's business strategy had been t

What is the first step in the operations planning and control process?

What is the formula for labour productivity for a country?

utility deals with when a product is provided, whereas utility deals with where a product is provided.

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations. It is the

With respect to the management of quality, which of the following is correct?

How does the use of statistical process control methods help to improve the quality of a firm's products?

Pauline is an operator monitoring a production process. Which one of the following should she use during the production process to monitor quality of the product?

Murray had his car repaired the other day. This is an example of a low-contact service process.

How does a company select a production strategy?

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of

The goal of supply chain management is to reduce the number of links in the channel.

Discuss the current concept of "production" including recent trends.

Why is it important that Canada increase its productivity?

3M uses which strategy for attracting customers?

Just-in-time (JIT) production systems

List the four types of utility.

What is the difference between production and operations?

How does an analytic production process work?

What is an option for companies that want to have a capacity to meet peak demand?

The text describes Toyota's top priority as focusing on quality. Explain how Toyota's operations capability would match up with its business strategy if its top priority had been to compete as the low-price car in the industry.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 10: Operations Management, Productivity, and Quality

What is the first step in the operations planning and control process?

What is the formula for labour productivity for a country?

________ utility deals with when a product is provided, whereas ________ utility deals with where a product is provided.

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations. It is the

With respect to the management of quality, which of the following is correct?

How does the use of statistical process control methods help to improve the quality of a firm's products?

Pauline is an operator monitoring a production process. Which one of the following should she use during the production process to monitor quality of the product?

Murray had his car repaired the other day. This is an example of a low-contact service process.

How does a company select a production strategy?

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of

The goal of supply chain management is to reduce the number of links in the channel.

Discuss the current concept of "production" including recent trends.

Why is it important that Canada increase its productivity?

3M uses which strategy for attracting customers?

Just-in-time (JIT) production systems

List the four types of utility.

What is the difference between production and operations?

How does an analytic production process work?

What is an option for companies that want to have a capacity to meet peak demand?

The text describes Toyota's top priority as focusing on quality. Explain how Toyota's operations capability would match up with its business strategy if its top priority had been to compete as the low-price car in the industry.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

utility deals with when a product is provided, whereas utility deals with where a product is provided.