Question 1

What is a Gantt chart? How do PERT charts and Gantt charts differ?

Accepted Answer

A Gantt chart is a production schedule t

Question 2

The ________ is the group of companies and stream of activities that work together to create a product.

Accepted Answer

A)  value chain 
B)  supply chain 
C)  service channel 
D)  distribution chain 
E)  supply network 
A)  value chain 
B)  supply chain 
C)  service channel 
D)  distribution chain 
E)  supply network

Question 3

What advantages are obtained from the use of a just-in-time inventory system?

Accepted Answer

A)  Suppliers can be less quality conscious and thus will have lower costs. 
B)  The production system becomes an intermittent process. 
C)  The warehousing function increases in importance. 
D)  The number of goods in process is drastically reduced. 
E)  Quality of finished products increases. 
A)  Suppliers can be less quality conscious and thus will have lower costs. 
B)  The production system becomes an intermittent process. 
C)  The warehousing function increases in importance. 
D)  The number of goods in process is drastically reduced. 
E)  Quality of finished products increases.

Question 4

In terms of business strategy as a driver of operations, 3M uses the ________ strategy, while FedEx uses the ________ strategy.

Accepted Answer

A)  quality; dependability 
B)  flexibility; dependability 
C)  quality; flexibility 
D)  lower price; quality 
E)  lower price; flexibility 
A)  quality; dependability 
B)  flexibility; dependability 
C)  quality; flexibility 
D)  lower price; quality 
E)  lower price; flexibility

Question 5

Describe the five elements of the long-range operations plan.

Accepted Answer

The five categories of operations planni

Question 6

A decline in productivity shrinks a nation's available resources so that any one person's increase in wealth can come only at the expense of others in the society.

Accepted Answer

A) True 
 B)False

Question 7

________, which is used to help track down what is causing quality problems, is also known as ________.

Accepted Answer

A)  The Ishikawa diagram; the fishbone diagram 
B)  Total quality assurance; quality control 
C)  Company productivity; department productivity 
D)  Value-added analysis; statistical process control 
E)  Quality improvement; the quality circle 
A)  The Ishikawa diagram; the fishbone diagram 
B)  Total quality assurance; quality control 
C)  Company productivity; department productivity 
D)  Value-added analysis; statistical process control 
E)  Quality improvement; the quality circle

Question 8

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

Accepted Answer

A firm's capacity depends on how many pe

Question 9

What is a quality/cost study?

Accepted Answer

A quality/cost study is a meth

Question 10

Carolyn's car needs a tune-up so she has taken it to her favourite mechanic for repair. This type of service system is a ________ system.

Accepted Answer

A)  low-interaction 
B)  passive 
C)  high-interaction 
D)  low-contact 
E)  high-contact 
A)  low-interaction 
B)  passive 
C)  high-interaction 
D)  low-contact 
E)  high-contact

Question 11

In a ________ system, the customer is an active participant, but in a ________ system, the customer is not an active participant.

Accepted Answer

A)  low-contact; high-contact 
B)  active; inactive 
C)  high-contact; low-contact 
D)  high-interaction; low-interaction 
E)  low-interaction; high-interaction 
A)  low-contact; high-contact 
B)  active; inactive 
C)  high-contact; low-contact 
D)  high-interaction; low-interaction 
E)  low-interaction; high-interaction

Question 12

What is competitive product analysis?

Accepted Answer

Competitive product analysis is a proces

Question 13

Which of the following is not a function of quality improvement teams?

Accepted Answer

A)  Solve the problem 
B)  Gather data to evaluate the severity of problems 
C)  Analyze alternative solutions for the problem 
D)  Define problem areas 
E)  All of the above are functions of quality improvement teams. 
A)  Solve the problem 
B)  Gather data to evaluate the severity of problems 
C)  Analyze alternative solutions for the problem 
D)  Define problem areas 
E)  All of the above are functions of quality improvement teams.

Question 14

Which is the best description of competitive product analysis?

Accepted Answer

A)  A company looks at all the competitors' products and rates them on a scale of 1 to 10. 
B)  An independent testing service, such as Consumers' Union, is hired to test and rate a group of similar products. 
C)  A competitor's product is purchased, disassembled, and the components tested in order to generate ideas for improving the quality of products. 
D)  An independent firm conducts consumer research in order to rate competing products. 
E)  This is the result of a consumer survey by the marketing department. 
A)  A company looks at all the competitors' products and rates them on a scale of 1 to 10. 
B)  An independent testing service, such as Consumers' Union, is hired to test and rate a group of similar products. 
C)  A competitor's product is purchased, disassembled, and the components tested in order to generate ideas for improving the quality of products. 
D)  An independent firm conducts consumer research in order to rate competing products. 
E)  This is the result of a consumer survey by the marketing department.

Question 15

George is developing information about the amount of variation in the production of electronic components. He is doing

Accepted Answer

A)  a value-added analysis. 
B)  benchmarking. 
C)  a quality study. 
D)  a process capability study. 
E)  a specification study. 
A)  a value-added analysis. 
B)  benchmarking. 
C)  a quality study. 
D)  a process capability study. 
E)  a specification study.

Question 16

The use of raw materials to make, say, a washing machine is an example of the creation of form utility.

Accepted Answer

A) True 
 B)False

Question 17

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Accepted Answer

A) True 
 B)False

Question 18

In low-contact systems, capacity should be set at the level of average demand, but in high-contact systems, capacity should be set at the level of peak demand.

Accepted Answer

A) True 
 B)False

Question 19

What is operations capability?

Accepted Answer

Operations capability refers to the acti

Question 20

The management of the production process designed to manufacture goods or supply services that meet specific quality requirements is called

Accepted Answer

A)  just-in-time. 
B)  inventory control. 
C)  quality control. 
D)  material requirements planning. 
E)  master production scheduling. 
A)  just-in-time. 
B)  inventory control. 
C)  quality control. 
D)  material requirements planning. 
E)  master production scheduling.

What is a Gantt chart? How do PERT charts and Gantt charts differ?

The ________ is the group of companies and stream of activities that work together to create a product.

What advantages are obtained from the use of a just-in-time inventory system?

In terms of business strategy as a driver of operations, 3M uses the strategy, while FedEx uses the strategy.

Describe the five elements of the long-range operations plan.

A decline in productivity shrinks a nation's available resources so that any one person's increase in wealth can come only at the expense of others in the society.

, which is used to help track down what is causing quality problems, is also known as .

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

What is a quality/cost study?

Carolyn's car needs a tune-up so she has taken it to her favourite mechanic for repair. This type of service system is a ________ system.

In a system, the customer is an active participant, but in a system, the customer is not an active participant.

What is competitive product analysis?

Which of the following is not a function of quality improvement teams?

Which is the best description of competitive product analysis?

George is developing information about the amount of variation in the production of electronic components. He is doing

The use of raw materials to make, say, a washing machine is an example of the creation of form utility.

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

In low-contact systems, capacity should be set at the level of average demand, but in high-contact systems, capacity should be set at the level of peak demand.

What is operations capability?

The management of the production process designed to manufacture goods or supply services that meet specific quality requirements is called

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 10: Operations Management, Productivity, and Quality

What is a Gantt chart? How do PERT charts and Gantt charts differ?

The ________ is the group of companies and stream of activities that work together to create a product.

What advantages are obtained from the use of a just-in-time inventory system?

In terms of business strategy as a driver of operations, 3M uses the ________ strategy, while FedEx uses the ________ strategy.

Describe the five elements of the long-range operations plan.

A decline in productivity shrinks a nation's available resources so that any one person's increase in wealth can come only at the expense of others in the society.

________, which is used to help track down what is causing quality problems, is also known as ________.

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

What is a quality/cost study?

Carolyn's car needs a tune-up so she has taken it to her favourite mechanic for repair. This type of service system is a ________ system.

In a ________ system, the customer is an active participant, but in a ________ system, the customer is not an active participant.

What is competitive product analysis?

Which of the following is not a function of quality improvement teams?

Which is the best description of competitive product analysis?

George is developing information about the amount of variation in the production of electronic components. He is doing

The use of raw materials to make, say, a washing machine is an example of the creation of form utility.

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

In low-contact systems, capacity should be set at the level of average demand, but in high-contact systems, capacity should be set at the level of peak demand.

What is operations capability?

The management of the production process designed to manufacture goods or supply services that meet specific quality requirements is called

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

In terms of business strategy as a driver of operations, 3M uses the strategy, while FedEx uses the strategy.

, which is used to help track down what is causing quality problems, is also known as .

In a system, the customer is an active participant, but in a system, the customer is not an active participant.