Exam 10: Operations Management, Productivity, and Quality

When fashion house Louis Vuitton revamped its system in order to ensure that retailers would always have "hot" items available, this was an example of

Outsourcing has led to increasingly global supply chains. Describe three ways that a more global supply chain might be risky for a company that outsources.

When comparing manufacturing and service operations, it is correct to say that

A process capability study provides information about variation in a production process.

The number of customers that Bob's Barbecue serves varies considerably from hour to hour. In determining the number of cash registers to install, they should use

Clean Sweep Corporation is a consumer goods company manufacturing home-care cleaning products. Sales of Sparkle, its flagship disinfectant, and some of its other cleaning products have been sluggish during the last two quarters. Of late, retailers have also shown a lack of confidence in these product lines. The management is looking at different ways to improve the efficiency of its entire supply chain. Some senior executives believe that the company should shift to a just-in-time logistics system. However, this opinion does not have unanimous support. Which of the following questions is least relevant to the issue of whether the company should switch to a just-in-time logistics system?

Suppose that you have no clean clothes, but you have a job interview tomorrow. You normally never use any other type of laundry detergent other than your regular brand. You find that it is currently sold out at your local convenience store, so you decide to buy the store brand because it best satisfies your need for

TQM starts by focusing on which of the following parts of the business?

________ is a measure of economic performance that compares how much is produced relative to the resources used to produce it.

Describe three ways that McDonald's restaurants create time utility for customers.

By making a product that customers can take pride in having, production creates

If a country's annual number of labour hours worked is 250 million, and its GDP is $500 million, what is its labour productivity?

Which of the following would be considered a high-contact system?

What does a just-in-time production system attempt to accomplish?

Identify and briefly discuss the three types of layouts found in the production of goods.

Scooters Corp. manufactures motorized scooters. Virtually all scooters are sold through direct appeals on the QVC shopping network. Overwhelmed by recent demand, top management is wondering whether a just-in-time production system should be installed. What advantages could the company expect from switching to a just-in-time production system?

Which of the following is an external failure that should be considered in a quality/cost study of Honey Nuggets cereal?

The operations transformation process involves the management of inputs that are transformed into outputs.

What is the meaning of "operations control"?

Of the following products/services, which is the most tangible?