Question 1

By accepting major credit cards, a retail outlet has created

Accepted Answer

A)  price utility. 
B)  time utility. 
C)  ownership utility. 
D)  form utility. 
E)  place utility. 
A)  price utility. 
B)  time utility. 
C)  ownership utility. 
D)  form utility. 
E)  place utility.

Question 2

The 2012 OECD study showed that productivity was highest in ________ and lowest in ________.

Accepted Answer

A)  Belgium; Australia 
B)  Norway; Mexico 
C)  China; the United States 
D)  Luxembourg; Chile 
E)  Canada; France 
A)  Belgium; Australia 
B)  Norway; Mexico 
C)  China; the United States 
D)  Luxembourg; Chile 
E)  Canada; France

Question 3

Services are more tangible, more customized, and more storable than products.

Accepted Answer

A) True 
 B)False

Question 4

Identify and describe the five major areas in materials management.

Accepted Answer

-Transportation includes the means of tr

Question 5

Toys for Pops is a small business that focuses on indoor and outdoor games intended for an adult male clientele. It stocks a range of fantasy action figures and models, low-impact athletic accessories such as Frisbees and croquet sets, and a wide range of video games. The business has grown to the point that a larger location is needed. Recently, a location has come up for rent at a nearby strip mall at a favorable rate. The facility would provide the business with much needed shelf space and more room for employees behind the counter. However, the strip mall is in an area that has also seen a rapid increase in petty crime. The CEO feels that the advantages of the new location support the decision to relocate. Which of the following, if true, might justify the relocation as a prudent move from the human resource point of view?

Accepted Answer

A)  Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area. 
B)  Federal crime reports show that the greater metro area has seen an increase in car thefts. 
C)  The new location is located near a major freeway interchange. 
D)  Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived. 
E)  Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site. 
A)  Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area. 
B)  Federal crime reports show that the greater metro area has seen an increase in car thefts. 
C)  The new location is located near a major freeway interchange. 
D)  Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived. 
E)  Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site.

Question 6

The major objective of JIT is to

Accepted Answer

A)  minimize the number of different parts being used. 
B)  minimize stock-outs of raw materials. 
C)  minimize inventory costs. 
D)  ensure smooth production operations. 
E)  improve the quality of incoming raw materials and parts. 
A)  minimize the number of different parts being used. 
B)  minimize stock-outs of raw materials. 
C)  minimize inventory costs. 
D)  ensure smooth production operations. 
E)  improve the quality of incoming raw materials and parts.

Question 7

Which of the following is the best description of quality?

Accepted Answer

A)  A product's fitness for use by consumers 
B)  How closely a product adheres to quality standards 
C)  A measurement of how much is produced relative to the resources used to produce the product or service 
D)  The additional output in the current year compared to the output for the previous year 
E)  A measurement of how much is produced 
A)  A product's fitness for use by consumers 
B)  How closely a product adheres to quality standards 
C)  A measurement of how much is produced relative to the resources used to produce the product or service 
D)  The additional output in the current year compared to the output for the previous year 
E)  A measurement of how much is produced

Question 8

Which of the following are unique aspects that separate services from goods?

Accepted Answer

A)  Intangibility and warranties 
B)  High-contact and low-contact 
C)  Time and place utility 
D)  Intangibility and unstorability 
E)  Form and time utility 
A)  Intangibility and warranties 
B)  High-contact and low-contact 
C)  Time and place utility 
D)  Intangibility and unstorability 
E)  Form and time utility

Question 9

Give an example of a product that is produced through a synthetic process.

Accepted Answer

The text uses the ex

Question 10

Lucy rides the bus to work every day. This is an example of a high-contact service process.

Accepted Answer

A) True 
 B)False

Question 11

To date, the use of industrial robots has been largely limited to operations like spot welders on assembly lines.

Accepted Answer

A) True 
 B)False

Question 12

What are the steps involved in operations planning and control?

Accepted Answer

The steps in operations planning and con

Question 13

What is the purpose of a process capability study?

Accepted Answer

A)  To determine how the quality of the company's products compares to the quality of its competitors' products 
B)  To provide information about variation in the company's production processes 
C)  To determine how much value various work activities add for customers 
D)  To determine if work teams will improve quality 
E)  To determine whether the causes of product failures are internal or external 
A)  To determine how the quality of the company's products compares to the quality of its competitors' products 
B)  To provide information about variation in the company's production processes 
C)  To determine how much value various work activities add for customers 
D)  To determine if work teams will improve quality 
E)  To determine whether the causes of product failures are internal or external

Question 14

The production process which combines a number of raw materials into a new finished product (e.g., paint) is known as

Accepted Answer

A)  creating place utility. 
B)  an analytic process. 
C)  a transformation process. 
D)  a synthetic process. 
E)  creating time utility. 
A)  creating place utility. 
B)  an analytic process. 
C)  a transformation process. 
D)  a synthetic process. 
E)  creating time utility.

Question 15

Clean Sweep Corporation is a consumer goods company manufacturing home-care cleaning products. Sales of Sparkle, its flagship disinfectant, and some of its other cleaning products have been sluggish during the last two quarters. Of late, retailers have also shown a lack of confidence in these product lines. The management is looking at different ways to improve the efficiency of its entire supply chain. Some senior executives believe that the company should shift to a just-in-time logistics system. However, this opinion does not have unanimous support. Which of the following, if true, would strengthen the argument for the shift to a just-in-time inventory system?

Accepted Answer

A)  Clean Sweep's storage and handling costs are significant. 
B)  Clean Sweep's suppliers have not adopted just-in-time systems. 
C)  The current system requires higher inventory levels during the summer as compared to the winter. 
D)  Demand for Sparkle varies depending on the promotional strategies of Clean Sweep's retail partners. 
E)  Sparkle comes in many varieties, none of which is more popular than the leading brand. 
A)  Clean Sweep's storage and handling costs are significant. 
B)  Clean Sweep's suppliers have not adopted just-in-time systems. 
C)  The current system requires higher inventory levels during the summer as compared to the winter. 
D)  Demand for Sparkle varies depending on the promotional strategies of Clean Sweep's retail partners. 
E)  Sparkle comes in many varieties, none of which is more popular than the leading brand.

Question 16

Describe how production processes can be classified based on the type of transformation technology that is used.

Accepted Answer

There are five types of transformation t

Question 17

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of

Accepted Answer

A)  business process re-engineering. 
B)  ISO 9000. 
C)  getting close to the customer. 
D)  back to basics. 
E)  six sigma. 
A)  business process re-engineering. 
B)  ISO 9000. 
C)  getting close to the customer. 
D)  back to basics. 
E)  six sigma.

Question 18

Because FedEx emphasizes ________, its operations capabilities emphasize ________.

Accepted Answer

A)  quality; quality control procedures 
B)  dependability; wireless information system to track packages 
C)  low prices; cost control 
D)  flexibility; excess production capacity 
E)  dependability; quality control procedures 
A)  quality; quality control procedures 
B)  dependability; wireless information system to track packages 
C)  low prices; cost control 
D)  flexibility; excess production capacity 
E)  dependability; quality control procedures

Question 19

Service products are characterized by three key qualities

Accepted Answer

A)  intangibility, uncustomized, and unstorability. 
B)  intangibility, customization, and unstorability. 
C)  intangibility, customization, and storability. 
D)  tangibility, customization, and storability. 
E)  tangibility, uncustomized, and storability. 
A)  intangibility, uncustomized, and unstorability. 
B)  intangibility, customization, and unstorability. 
C)  intangibility, customization, and storability. 
D)  tangibility, customization, and storability. 
E)  tangibility, uncustomized, and storability.

Question 20

The quality of a product that satisfies a human need during its consumption is known as

Accepted Answer

A)  ownership utility. 
B)  place utility. 
C)  need utility. 
D)  form utility. 
E)  time utility. 
A)  ownership utility. 
B)  place utility. 
C)  need utility. 
D)  form utility. 
E)  time utility.

By accepting major credit cards, a retail outlet has created

The 2012 OECD study showed that productivity was highest in and lowest in .

Services are more tangible, more customized, and more storable than products.

Identify and describe the five major areas in materials management.

The major objective of JIT is to

Which of the following is the best description of quality?

Which of the following are unique aspects that separate services from goods?

Give an example of a product that is produced through a synthetic process.

Lucy rides the bus to work every day. This is an example of a high-contact service process.

To date, the use of industrial robots has been largely limited to operations like spot welders on assembly lines.

What are the steps involved in operations planning and control?

What is the purpose of a process capability study?

The production process which combines a number of raw materials into a new finished product (e.g., paint) is known as

Describe how production processes can be classified based on the type of transformation technology that is used.

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of

Because FedEx emphasizes , its operations capabilities emphasize .

Service products are characterized by three key qualities

The quality of a product that satisfies a human need during its consumption is known as

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 10: Operations Management, Productivity, and Quality

By accepting major credit cards, a retail outlet has created

The 2012 OECD study showed that productivity was highest in ________ and lowest in ________.

Services are more tangible, more customized, and more storable than products.

Identify and describe the five major areas in materials management.

The major objective of JIT is to

Which of the following is the best description of quality?

Which of the following are unique aspects that separate services from goods?

Give an example of a product that is produced through a synthetic process.

Lucy rides the bus to work every day. This is an example of a high-contact service process.

To date, the use of industrial robots has been largely limited to operations like spot welders on assembly lines.

What are the steps involved in operations planning and control?

What is the purpose of a process capability study?

The production process which combines a number of raw materials into a new finished product (e.g., paint) is known as

Describe how production processes can be classified based on the type of transformation technology that is used.

When Caterpillar Financial Services changed the whole payments and financing process by improving equipment, retraining employees, and connecting customers to the company's database, this was an example of

Because FedEx emphasizes ________, its operations capabilities emphasize ________.

Service products are characterized by three key qualities

The quality of a product that satisfies a human need during its consumption is known as

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

The 2012 OECD study showed that productivity was highest in and lowest in .

Because FedEx emphasizes , its operations capabilities emphasize .