Question 1

With respect to supply chains and their management, it is correct to say that

Accepted Answer

A)  supply chains are very important in the movement of physical goods, but not for the provision of services. 
B)  there are increasing concerns about using suppliers from developing countries. 
C)  re-engineering can generally not be used as a strategy to improve supply chains. 
D)  the globalization of business has reduced the risk of supply chain disruptions. 
E)  many global companies have centralized their supply chain management over the past five years. 
A)  supply chains are very important in the movement of physical goods, but not for the provision of services. 
B)  there are increasing concerns about using suppliers from developing countries. 
C)  re-engineering can generally not be used as a strategy to improve supply chains. 
D)  the globalization of business has reduced the risk of supply chain disruptions. 
E)  many global companies have centralized their supply chain management over the past five years.

Question 2

All of the following are examples of an external failure except

Accepted Answer

A)  refunds to customers. 
B)  transportation costs to return defective products. 
C)  factory recalls. 
D)  raw materials costs. 
E)  possible lawsuits. 
A)  refunds to customers. 
B)  transportation costs to return defective products. 
C)  factory recalls. 
D)  raw materials costs. 
E)  possible lawsuits.

Question 3

What is TQM and why is it important?

Accepted Answer

To ensure high-quality goods and service

Question 4

A fixed position layout

Accepted Answer

A)  Is generally superior to a same-steps layout. 
B)  Is used when the product remains in one place and the necessary equipment is moved to that place. 
C)  Is used when the service must come to the customer, not the other way around. 
D)  can be used only in the manufacturing of physical products. 
E)  all of these are correct. 
A)  Is generally superior to a same-steps layout. 
B)  Is used when the product remains in one place and the necessary equipment is moved to that place. 
C)  Is used when the service must come to the customer, not the other way around. 
D)  can be used only in the manufacturing of physical products. 
E)  all of these are correct.

Question 5

What kind of transformation occurs in an assembly process?

Accepted Answer

A)  Various components are transported from one location to another. 
B)  Data are combined into useable information for a management report. 
C)  Various components are put together to create a new product. 
D)  Finished products are taken apart for inspection. 
E)  Raw materials are mechanically altered. 
A)  Various components are transported from one location to another. 
B)  Data are combined into useable information for a management report. 
C)  Various components are put together to create a new product. 
D)  Finished products are taken apart for inspection. 
E)  Raw materials are mechanically altered.

Question 6

What does it mean to say, "production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

Accepted Answer

Products create utility and provide want

Question 7

An analytic process combines raw materials to produce a final product.

Accepted Answer

A) True 
 B)False

Question 8

By turning raw materials into finished goods, production creates form utility.

Accepted Answer

A) True 
 B)False

Question 9

Your boss wants to determine whether or not to apply for ISO 9000. What are the benefits?

Accepted Answer

ISO 9000 is a quality scorecard develope

Question 10

Which of the following best describes ISO 9000?

Accepted Answer

A)  The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  The redesigning of business processes to improve performance, quality, and productivity 
C)  A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  The process of evaluating all work activities to determine the value they add for customers 
A)  The concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  The redesigning of business processes to improve performance, quality, and productivity 
C)  A program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  A certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  The process of evaluating all work activities to determine the value they add for customers

Question 11

What is value-added analysis?

Accepted Answer

Value-added analysis is the pr

Question 12

Mega Computers services and upgrades the computers that it sells. In sizing its service operations it should use

Accepted Answer

A)  peak demand. 
B)  average demand. 
C)  low demand. 
D)  high demand. 
E)  normal demand. 
A)  peak demand. 
B)  average demand. 
C)  low demand. 
D)  high demand. 
E)  normal demand.

Question 13

Service processes are classified according to the extent of customer contact.

Accepted Answer

A) True 
 B)False

Question 14

How are "fishbone diagrams" useful?

Accepted Answer

They help employees figure out

Question 15

Business process re-engineering is

Accepted Answer

A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization. 
C)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance. 
D)  the redesigning of business processes to improve performance, quality, and productivity. 
E)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work. 
A)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization. 
C)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance. 
D)  the redesigning of business processes to improve performance, quality, and productivity. 
E)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work.

Question 16

Stardust 'n' Clay is a manufacturer and mass marketer of personal care products and nutritional supplements. The company plans to launch a line of organic beauty products that are made entirely from mineral pigments and organic plant extracts. These products, though expensive to process, offer much higher margins than the company's current lines of beauty products. The market for organic beauty products is relatively untapped, with just a handful of players. Which of the following, if true, would weaken the argument for developing organic beauty products?

Accepted Answer

A)  Few companies have obtained patents for their organic product innovations. 
B)  Competitors in this segment are quick to copy any new product innovation and mimic product design. 
C)  Organic offerings have a shorter shelf-life compared to synthetic products. 
D)  Customers need to be educated about the relative benefits offered by organic products. 
E)  Financial analysis shows that it would take the company 1.5 years to recover its initial investment. 
A)  Few companies have obtained patents for their organic product innovations. 
B)  Competitors in this segment are quick to copy any new product innovation and mimic product design. 
C)  Organic offerings have a shorter shelf-life compared to synthetic products. 
D)  Customers need to be educated about the relative benefits offered by organic products. 
E)  Financial analysis shows that it would take the company 1.5 years to recover its initial investment.

Question 17

A software development company is designing an evaluation plan for its software programmers. The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average, or worse. Previously, the company paid software programmers a flat salary and based evaluations on supervisors' opinions. Now, however, the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce.
Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors.
Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce.
Which of the following would be most similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

Accepted Answer

A)  Axiom evaluates its sales staff on the number of sales they make and the size of those sales. 
B)  Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products. 
C)  Stardust 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects. 
D)  Oak Meteors customer service agents are evaluated based on the quantity of calls they answer and the number of follow-up purchases that those callers make. 
E)  Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers. 
A)  Axiom evaluates its sales staff on the number of sales they make and the size of those sales. 
B)  Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products. 
C)  Stardust 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects. 
D)  Oak Meteors customer service agents are evaluated based on the quantity of calls they answer and the number of follow-up purchases that those callers make. 
E)  Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers.

Question 18

Which of the following statements regarding production operations is accurate?

Accepted Answer

A)  The first industrial revolution occurred in England in the 1800s and the second in China during the 1990s. 
B)  The factory is no longer the centrepiece for manufacturing. 
C)  The development of 3-D printing illustrates the third industrial revolution. 
D)  Production operations remain environmentally unfriendly. 
E)  All of these statements are true. 
A)  The first industrial revolution occurred in England in the 1800s and the second in China during the 1990s. 
B)  The factory is no longer the centrepiece for manufacturing. 
C)  The development of 3-D printing illustrates the third industrial revolution. 
D)  Production operations remain environmentally unfriendly. 
E)  All of these statements are true.

Question 19

The supply chain typically excludes

Accepted Answer

A)  customers. 
B)  retailers. 
C)  suppliers. 
D)  distributors. 
E)  investors. 
A)  customers. 
B)  retailers. 
C)  suppliers. 
D)  distributors. 
E)  investors.

Question 20

The clerk at the 7-Eleven store and the morning radio announcer are examples of people who work in ________, while companies that make things like radios and automobiles are engaged in ________.

Accepted Answer

A)  minimum wage operations; maximum wage operations 
B)  goods production; service operations 
C)  service operations; goods production 
D)  high-contact operations; low-contact operations 
E)  none of these 
A)  minimum wage operations; maximum wage operations 
B)  goods production; service operations 
C)  service operations; goods production 
D)  high-contact operations; low-contact operations 
E)  none of these

With respect to supply chains and their management, it is correct to say that

All of the following are examples of an external failure except

What is TQM and why is it important?

A fixed position layout

What kind of transformation occurs in an assembly process?

What does it mean to say, "production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

An analytic process combines raw materials to produce a final product.

By turning raw materials into finished goods, production creates form utility.

Your boss wants to determine whether or not to apply for ISO 9000. What are the benefits?

Which of the following best describes ISO 9000?

What is value-added analysis?

Mega Computers services and upgrades the computers that it sells. In sizing its service operations it should use

Service processes are classified according to the extent of customer contact.

How are "fishbone diagrams" useful?

Business process re-engineering is

Which of the following statements regarding production operations is accurate?

The supply chain typically excludes

The clerk at the 7-Eleven store and the morning radio announcer are examples of people who work in , while companies that make things like radios and automobiles are engaged in .

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

Exam 10: Operations Management, Productivity, and Quality

With respect to supply chains and their management, it is correct to say that

All of the following are examples of an external failure except

What is TQM and why is it important?

A fixed position layout

What kind of transformation occurs in an assembly process?

What does it mean to say, "production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

An analytic process combines raw materials to produce a final product.

By turning raw materials into finished goods, production creates form utility.

Your boss wants to determine whether or not to apply for ISO 9000. What are the benefits?

Which of the following best describes ISO 9000?

What is value-added analysis?

Mega Computers services and upgrades the computers that it sells. In sizing its service operations it should use

Service processes are classified according to the extent of customer contact.

How are "fishbone diagrams" useful?

Business process re-engineering is

Which of the following statements regarding production operations is accurate?

The supply chain typically excludes

The clerk at the 7-Eleven store and the morning radio announcer are examples of people who work in ________, while companies that make things like radios and automobiles are engaged in ________.

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship, Small Business, and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating, Satisfying, and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing, Promotion, and Distributing Products

Money and Banking

Finacial Decisions and Risk Management

Filters

The clerk at the 7-Eleven store and the morning radio announcer are examples of people who work in , while companies that make things like radios and automobiles are engaged in .