Question 1

The lower-order needs in Maslow's hierarchy of needs theory are similar to growth needs in ERG theory.

Accepted Answer

A) True 
 B)False

Question 2

An operant conditioning strategy designed to strengthen or increase the frequency of behaviour by making the avoidance of an unpleasant consequence contingent on the occurrence of the behaviour is called punishment.

Accepted Answer

A) True 
 B)False

Question 3

Need for ___ is the desire to establish and maintain friendly and warm relations with other people.

Accepted Answer

A)  accomplishment 
B)  achievement 
C)  power 
D)  autonomy 
E)  affiliation 
A)  accomplishment 
B)  achievement 
C)  power 
D)  autonomy 
E)  affiliation

Question 4

Juliet values her employees, giving them praise and recognition when they do well and offering them promotions and additional responsibility when warranted. Juliet is taking care of the employees' ___ needs according to Maslow's hierarchy of needs theory.

Accepted Answer

A)  physiological 
B)  safety 
C)  social 
D)  esteem needs 
E)  self-actualization 
A)  physiological 
B)  safety 
C)  social 
D)  esteem needs 
E)  self-actualization

Question 5

Which of the following statements about the implications of motivation is incorrect?

Accepted Answer

A)  Understanding motivation and applying motivational concepts are incidental to exercising effective leadership in inspiring people to work hard. 
B)  A highly motivated person works hard at a job. 
C)  An unmotivated person does not work hard at a job. 
D)  A highly motivated workforce is essential for organizations to consistently achieve high-performance outcomes. 
E)  A manager who leads through motivation creates conditions under which other people are consistently inspired to work hard. 
A)  Understanding motivation and applying motivational concepts are incidental to exercising effective leadership in inspiring people to work hard. 
B)  A highly motivated person works hard at a job. 
C)  An unmotivated person does not work hard at a job. 
D)  A highly motivated workforce is essential for organizations to consistently achieve high-performance outcomes. 
E)  A manager who leads through motivation creates conditions under which other people are consistently inspired to work hard.

Question 6

The basic premise of the goal-setting theory is that ___.

Accepted Answer

A)  supervisors do a better job of setting goals than subordinates do 
B)  tasks should be viewed as goals in and of themselves 
C)  tasks should be separated from goals 
D)  task goals can be highly motivating if they are properly set and are well managed 
E)  task goals can be very intimidating and are the cause of low levels of motivation 
A)  supervisors do a better job of setting goals than subordinates do 
B)  tasks should be viewed as goals in and of themselves 
C)  tasks should be separated from goals 
D)  task goals can be highly motivating if they are properly set and are well managed 
E)  task goals can be very intimidating and are the cause of low levels of motivation

Question 7

Establishing client relationships, forming natural work units, opening feedback channels, practicing vertical loading, and combining tasks are ways of improving one or more of the core job characteristics.

Accepted Answer

A) True 
 B)False

Question 8

The more you work at a task, the more your experience builds and the more confident you become at doing it. This would be a way to build self-efficacy called enactive mastery.

Accepted Answer

A) True 
 B)False

Question 9

Vertical loading involves pulling pre-work and/or later work stages into the job in order to enlarge the job.

Accepted Answer

A) True 
 B)False

Question 10

Herzberg's advice to managers is to always correct poor context and to build satisfier factors into the job.

Accepted Answer

A) True 
 B)False

Question 11

If a job is redesigned to involve a major part of the work to be completed by a single person in order to produce a visible outcome, then it is high on ___.

Accepted Answer

A)  job enlargement 
B)  task significance 
C)  task identity 
D)  skill variety 
E)  task analysis 
A)  job enlargement 
B)  task significance 
C)  task identity 
D)  skill variety 
E)  task analysis

Question 12

___ is a strategy of reinforcement that discourages behaviour by making an unpleasant consequence contingent on its occurrence.

Accepted Answer

A)  Positive reinforcement 
B)  Extinction 
C)  Punishment 
D)  Negative reinforcement 
E)  Vicarious modelling 
A)  Positive reinforcement 
B)  Extinction 
C)  Punishment 
D)  Negative reinforcement 
E)  Vicarious modelling

Question 13

Extinction strategies are employed to strengthen or increase the frequency of desirable behaviour.

Accepted Answer

A) True 
 B)False

Question 14

Expectancy theory predicts that high expectancy, instrumentality, and valence will result in zero motivation.

Accepted Answer

A) True 
 B)False

Question 15

According to the equity model of motivation, which of the following is incorrect?

Accepted Answer

A)  Perceived inequity occurs whenever a person feels that the rewards received for his/her work efforts are unfair given the rewards others appear to be getting for their work efforts. 
B)  Perceived equity occurs whenever a person perceives that his/her personal rewards/inputs ratio is equivalent to the rewards/inputs ratio of a comparison other. 
C)  People who feel underpaid will increase their work efforts in order to increase their compensation. 
D)  People who feel underpaid experience a sense of anger. 
E)  People who feel overpaid experience a sense of guilt. 
A)  Perceived inequity occurs whenever a person feels that the rewards received for his/her work efforts are unfair given the rewards others appear to be getting for their work efforts. 
B)  Perceived equity occurs whenever a person perceives that his/her personal rewards/inputs ratio is equivalent to the rewards/inputs ratio of a comparison other. 
C)  People who feel underpaid will increase their work efforts in order to increase their compensation. 
D)  People who feel underpaid experience a sense of anger. 
E)  People who feel overpaid experience a sense of guilt.

Question 16

A job that requires a variety of activities to be carried out and involves the use of varied expertise and talent of the employee is high on ___.

Accepted Answer

A)  task identity 
B)  skill variety 
C)  autonomy 
D)  task significance 
E)  task analysis 
A)  task identity 
B)  skill variety 
C)  autonomy 
D)  task significance 
E)  task analysis

Question 17

According to Frederick Herzberg's two-factor theory, a satisfier factor is found in the job content such as ___.

Accepted Answer

A)  working conditions 
B)  advancement opportunities 
C)  organizational policies 
D)  interpersonal relations 
E)  compensation 
A)  working conditions 
B)  advancement opportunities 
C)  organizational policies 
D)  interpersonal relations 
E)  compensation

Question 18

Continuous reinforcement administers a reward each time a desired behaviour occurs.

Accepted Answer

A) True 
 B)False

Question 19

According to ERG theory, relatedness needs are desires for continued satisfying growth and development.

Accepted Answer

A) True 
 B)False

Question 20

Herzberg's two-factor theory indicates that hygiene factors reflect the things that turn people off and refer to the work setting.

Accepted Answer

A) True 
 B)False

The lower-order needs in Maslow's hierarchy of needs theory are similar to growth needs in ERG theory.

An operant conditioning strategy designed to strengthen or increase the frequency of behaviour by making the avoidance of an unpleasant consequence contingent on the occurrence of the behaviour is called punishment.

Need for ___ is the desire to establish and maintain friendly and warm relations with other people.

Juliet values her employees, giving them praise and recognition when they do well and offering them promotions and additional responsibility when warranted. Juliet is taking care of the employees' ___ needs according to Maslow's hierarchy of needs theory.

Which of the following statements about the implications of motivation is incorrect?

The basic premise of the goal-setting theory is that ___.

Establishing client relationships, forming natural work units, opening feedback channels, practicing vertical loading, and combining tasks are ways of improving one or more of the core job characteristics.

The more you work at a task, the more your experience builds and the more confident you become at doing it. This would be a way to build self-efficacy called enactive mastery.

Vertical loading involves pulling pre-work and/or later work stages into the job in order to enlarge the job.

Herzberg's advice to managers is to always correct poor context and to build satisfier factors into the job.

If a job is redesigned to involve a major part of the work to be completed by a single person in order to produce a visible outcome, then it is high on ___.

___ is a strategy of reinforcement that discourages behaviour by making an unpleasant consequence contingent on its occurrence.

Extinction strategies are employed to strengthen or increase the frequency of desirable behaviour.

Expectancy theory predicts that high expectancy, instrumentality, and valence will result in zero motivation.

According to the equity model of motivation, which of the following is incorrect?

A job that requires a variety of activities to be carried out and involves the use of varied expertise and talent of the employee is high on ___.

According to Frederick Herzberg's two-factor theory, a satisfier factor is found in the job content such as ___.

Continuous reinforcement administers a reward each time a desired behaviour occurs.

According to ERG theory, relatedness needs are desires for continued satisfying growth and development.

Herzberg's two-factor theory indicates that hygiene factors reflect the things that turn people off and refer to the work setting.

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Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

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Exam 16: Motivation Theory and Practice

The lower-order needs in Maslow's hierarchy of needs theory are similar to growth needs in ERG theory.

An operant conditioning strategy designed to strengthen or increase the frequency of behaviour by making the avoidance of an unpleasant consequence contingent on the occurrence of the behaviour is called punishment.

Need for ___ is the desire to establish and maintain friendly and warm relations with other people.

Juliet values her employees, giving them praise and recognition when they do well and offering them promotions and additional responsibility when warranted. Juliet is taking care of the employees' ___ needs according to Maslow's hierarchy of needs theory.

Which of the following statements about the implications of motivation is incorrect?

The basic premise of the goal-setting theory is that ___.

Establishing client relationships, forming natural work units, opening feedback channels, practicing vertical loading, and combining tasks are ways of improving one or more of the core job characteristics.

The more you work at a task, the more your experience builds and the more confident you become at doing it. This would be a way to build self-efficacy called enactive mastery.

Vertical loading involves pulling pre-work and/or later work stages into the job in order to enlarge the job.

Herzberg's advice to managers is to always correct poor context and to build satisfier factors into the job.

If a job is redesigned to involve a major part of the work to be completed by a single person in order to produce a visible outcome, then it is high on ___.

___ is a strategy of reinforcement that discourages behaviour by making an unpleasant consequence contingent on its occurrence.

Extinction strategies are employed to strengthen or increase the frequency of desirable behaviour.

Expectancy theory predicts that high expectancy, instrumentality, and valence will result in zero motivation.

According to the equity model of motivation, which of the following is incorrect?

A job that requires a variety of activities to be carried out and involves the use of varied expertise and talent of the employee is high on ___.

According to Frederick Herzberg's two-factor theory, a satisfier factor is found in the job content such as ___.

Continuous reinforcement administers a reward each time a desired behaviour occurs.

According to ERG theory, relatedness needs are desires for continued satisfying growth and development.

Herzberg's two-factor theory indicates that hygiene factors reflect the things that turn people off and refer to the work setting.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Organization Culture and Change

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters