Question 1

The marketing function is concerned with:

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 2

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Accepted Answer

A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr. 
A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr.

Question 3

Which of the following is one of the 10 strategic operations management decisions?

Accepted Answer

A) depreciation policy for tax returns 
B) advertising 
C) process and capacity design 
D) pricing 
E) debt/equity ratio 
A) depreciation policy for tax returns 
B) advertising 
C) process and capacity design 
D) pricing 
E) debt/equity ratio

Question 4

Which of the following would NOT be an operations function in a commercial bank?

Accepted Answer

A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing 
A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing

Question 5

The local fast food store experienced the following number of customers on the night shift:
Hour----------------Customers
12 AM 23
1 AM 20
2 AM 15
3 AM 5
4 AM 2
5 AM 1
If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Accepted Answer

(23 + 20 + 15 + 5 +

Question 6

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut annual energy usage 25% over the old kiln.This kiln is an oven that turns "greenware" into finished pottery.Mark is concerned that the new kiln requires extra labor hours for its operation.Mark wants to check the energy savings of the new oven,and also to look over other measures of their productivity to see if the change really was beneficial.Mark has the following data to work with:
   Were the modifications beneficial?

Accepted Answer

The energy modifications did n

Question 7

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive. 
A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive.

Question 9

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Accepted Answer

transactio

Question 10

A local university is considering changes to its class structure in an effort to increase professor productivity.The old schedule had each professor teaching 5 classes per week,with each class meeting an hour per day on Monday,Wednesday,and Friday.Each class contained 20 students.The new schedule has each professor teaching only 3 classes,but each class meets daily (Mon.-Fri. )for an hour.New classes contain 50 students.
a.Calculate the labor productivity for the initial situation (students/hour).
b.Calculate the labor productivity for the schedule change (students/hour).
c.Are there any ethical considerations that should be accounted for?
d.Suppose that each teacher also is required to have 2 hours of Office Hours each day he/she taught class.Is the schedule change a productivity increase?

Accepted Answer

(a)Professors teach 100 students in 15 h

Question 11

________ is the operations management challenge that moves more decision making to the individual worker.

Accepted Answer

The answer of ________ is the operations management challenge that...

Question 12

Henry Ford and ________ are credited with the development of the moving assembly line.

Accepted Answer

The answer of Henry Ford and ________ are credited with...

Question 13

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

Accepted Answer

A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr. 
A) 25 boxes/hr. 
B) 50 boxes/hr. 
C) 5000 boxes/hr. 
D) 0.04 boxes/hr. 
E) 250 boxes/hr.

Question 14

Gibson Products produces cast bronze valves for use in offshore oil platforms.Currently,Gibson
produces 1600 valves per day.The 20 workers at Gibson work from 7 a.m.until 4 p.m. ,with 30 minutes off for lunch and a 15-minute break during the morning work session and another at the afternoon work session.Gibson is in a competitive industry,and needs to increase productivity to stay competitive.They feel that a 20 percent increase is needed.
Gibson's management believes that the 20 percent increase will not be possible without a change in working conditions,so they change work hours.The new schedule calls on workers to work from 7:30 a.m.until 4:30 p.m. ,during which workers can take one hour off at any time of their choosing.Obviously,the number of paid hours is the same as before,but production increases,perhaps because workers are given a bit more control over their workday.After this change,valve production increased to 1800 units per day.
a.Calculate labor productivity for the initial situation
b.Calculate labor productivity for the hypothetical 20 percent increase
c.What is the productivity after the change in work rules?
d.Write a short paragraph analyzing these results.

Accepted Answer

(a)Workers are active for eight hours pe

Question 15

The service sector makes up approximately what percentage of all jobs in the United States?

Accepted Answer

A) 12% 
B) 40% 
C) 66% 
D) 85% 
E) 94% 
A) 12% 
B) 40% 
C) 66% 
D) 85% 
E) 94%

Question 16

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Accepted Answer

A) True 
 B)False

Question 17

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Accepted Answer

A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr. 
A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr.

Question 18

Three commonly used productivity variables are:

Accepted Answer

A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost. 
A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost.

Question 19

Which of the following attributes is most typical of a service?

Accepted Answer

A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate 
A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate

Question 20

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Accepted Answer

Multifacto

Exam 1: Operations and Productivity

The marketing function is concerned with:

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Which of the following is one of the 10 strategic operations management decisions?

Which of the following would NOT be an operations function in a commercial bank?

The local fast food store experienced the following number of customers on the night shift: Hour----------------Customers 12 AM 23 1 AM 20 2 AM 15 3 AM 5 4 AM 2 5 AM 1 If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

________ is the operations management challenge that moves more decision making to the individual worker.

Henry Ford and ________ are credited with the development of the moving assembly line.

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.What is the productivity of the plant?

The service sector makes up approximately what percentage of all jobs in the United States?

Because Hard Rock Cafés are themed restaurants,operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Three commonly used productivity variables are:

Which of the following attributes is most typical of a service?

________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters