Exam 1: Operations and Productivity

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A cleaning company uses $10 of chemicals,$40 of labor,and $5 of misc.expenses for each house it cleans.After some quality complaints,the company has decided to increase its use of chemicals by 50%.By what percentage has multifactor productivity fallen?

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Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves each 8-hour shift.If the productivity is increased by 10%,it would then be:

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Identify three or more operations-related tasks carried out by Hard Rock Café.

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All of the following decisions fall within the scope of operations management EXCEPT for:

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Operations management is applicable:

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Identify the 10 strategic OM decisions.

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A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

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Which of the following is NOT a strategic operations management decision?

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When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

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A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

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Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

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Current challenges in operations management include all of the following EXCEPT:

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Define operations management.Will your definition accommodate both manufacturing and service operations?

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Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

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Which is NOT true regarding differences between goods and services?

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Which of the following is NOT an element of the management process?

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Walter Shewhart is listed among the important people of operations management because of his contributions to:

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Which productivity variable has the greatest potential to increase productivity?

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Competition in the 21st century is no longer between companies;it is between supply chains.

(True/False)
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Who among the following is associated with contributions to quality control in operations management?

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