Question 1

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing,production/operations,and ________ are the three functions that...

Question 2

Henry Ford is noted for his contributions to:

Accepted Answer

A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies. 
A) material requirements planning. 
B) statistical quality control. 
C) assembly line operations. 
D) scientific management. 
E) time and motion studies.

Question 3

Which of the following is the best example of a pure service?

Accepted Answer

A) counseling 
B) oil change 
C) heart transplant 
D) electric Co-Op 
E) restaurant 
A) counseling 
B) oil change 
C) heart transplant 
D) electric Co-Op 
E) restaurant

Question 4

Which of the following is a similarity between goods and services?

Accepted Answer

A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory. 
A) mass production 
B) consistency 
C) automation 
D) Both have quality standards. 
E) Both can usually be kept in inventory.

Question 5

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 6

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services
II.managing quality
III.layout strategy
IV.marketing
V.pricing of goods and services

Accepted Answer

A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) I,II,III,IV,V 
A) I,II,V 
B) I,II,IV 
C) II,III,V 
D) I,II,III 
E) I,II,III,IV,V

Question 7

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Accepted Answer

A) True 
 B)False

Question 8

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 9

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Accepted Answer

A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) single-factor productivity. 
A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) single-factor productivity.

Question 10

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

Operations

Question 11

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Accepted Answer

A) Frederick Winslow Taylor 
B) Henry Ford 
C) Eli Whitney 
D) Whitney Houston 
E) Lillian Gilbreth 
A) Frederick Winslow Taylor 
B) Henry Ford 
C) Eli Whitney 
D) Whitney Houston 
E) Lillian Gilbreth

Question 12

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh

Question 13

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False

Question 14

The purchasing function is concerned with:

Accepted Answer

A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources. 
A) producing goods or providing services. 
B) procuring materials,supplies,and equipment. 
C) building and maintaining a positive image. 
D) generating the demand for the organization's products or services. 
E) securing monetary resources.

Question 15

Reasons to study operations management include learning about:

Accepted Answer

A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) all of the above. 
A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) all of the above.

Question 16

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1900s;queuing theory 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1900s;queuing theory

Question 17

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above 
A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above

Question 18

Shewhart's contributions to operations management came during the Scientific Management Era.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about challenges in operations management is FALSE?

Accepted Answer

A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Sustainable production is giving way to a low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) The goal of mass customization is to produce customized products,whenever and wherever needed. 
A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Sustainable production is giving way to a low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) The goal of mass customization is to produce customized products,whenever and wherever needed.

Question 20

Which of the following is NOT a typical service attribute?

Accepted Answer

A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell 
A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell

Exam 1: Operations and Productivity

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Henry Ford is noted for his contributions to:

Which of the following is the best example of a pure service?

Which of the following is a similarity between goods and services?

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Which of the following are among the 10 strategic operations management decisions? I.design of goods and services II.managing quality III.layout strategy IV.marketing V.pricing of goods and services

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

The total of all outputs produced by the transformation process divided by the total of the inputs is:

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Why are operations managers faced with ethical and social challenges?

One reason to study operations management is to learn how people organize themselves for productive enterprise.

The purchasing function is concerned with:

Reasons to study operations management include learning about:

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

The field of operations management is shaped by advances in which of the following fields?

Shewhart's contributions to operations management came during the Scientific Management Era.

Which of the following statements about challenges in operations management is FALSE?

Which of the following is NOT a typical service attribute?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Walter Shewhart,in the ,provided the foundations for in operations management.