Exam 4: Process Analysis

A manager of a fiberglass molding operation suspects that the number of process failures is related to the number of total units produced of a particular product.A tool most useful in this analysis would be a:

An effective tool for showing steps of a service process when the business process spans multiple department boundaries is a:

A swim lane flowchart is an appropriate tool to use when:

Which of these benchmarking metrics is NOT suitable for a support process?

A process chart activity that checks or verifies something but does not change it is a(n):

Scenario 4.4 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 20% of normal time. -Use the information in Scenario 4.4.What is the normal time for the entire job?

A(n)________ shape in a process chart represents a yes/no decision point in the process.

The only people who can provide input to a brainstorming session are members of the design team.

Process ________ is the boundary of the process to be analyzed.

Widespread participation in process analysis is essential not only because of the work involved but also because:

A predetermined data approach to time standards can be completed before actual production begins.

A scatter diagram is a graphical technique that shows whether two variables may be related.