Exam 4: Process Analysis

A(n)________ would be a useful tool to determine the effect that the number of practice problems solved correctly has on the midterm score.

What are the generic steps in any benchmarking study and what are examples of the three types of benchmarking?

A benchmarking team meets for the first time and decides to try to improve its order delivery time and selects another firm as a benchmarking partner.This phase of the benchmarking process is called:

A work sampling method is used to determine the proportion of the time a worker is idle.The following information was gathered on a random basis. What is the proportion of idle time observed for this worker?

How could a fishbone chart be used to design a new process?

A process chart activity that changes,creates,or adds something is a(n):

A benchmarking team establishes goals and obtains support from the management team that agrees to provide resources for accomplishing the goals.This phase of the benchmarking process is called:

Elemental standard time data can help managers develop time standards for new work before production begins.

Using the ________,the analyst divides each work element into a series of micro-motions common to a variety of tasks.

A benchmarking team examines its own success with order delivery time and compares its metrics with a rival.This phase of the benchmarking process is called:

Which of these benchmarking metrics is NOT suitable for an order fulfillment process?

Develop a fishbone diagram from the perspective of a pizza restauranteur to troubleshoot the pizza delivery process to determine why weekend pizza deliveries are usually late.Make sure your diagram includes at least four bones and ten ribs.

The predetermined data approach assumes that a sequence of motions will take the same amount of time regardless of the order in which they are performed.

Scenario 4.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 4.1.What is the normal time for this job element if the rating factor is 80%?

A swim lane flowchart has a separate area of the flow chart dedicated to each type of customer in the process.

Scenario 4.4 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 20% of normal time. -Use the information in Scenario 4.4.What is the normal time for job element #2?

A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints about the checkout process was collected and is found in the following table.Construct a Pareto chart to identify the significant problems.

The predetermined data approach eliminates the need for time studies.

________ uses a published database of normal times for a full array of micromotions that make up the elements of task being studied.

Explain why a sampling schedule is important in a work sampling study.