Exam 4: Process Analysis

Which of these is NOT a core process that managers would focus on for improvement opportunities?

What is the six-step blueprint for process analysis and what are the basic requirements for each step?

A manager of a company producing computer chips knows that in the early stages of production for a new product,the expenditures exceed receipts,whereas in the latter stages,the reverse is true.Give an explanation for this phenomenon.

A good brainstorming session has the characteristic of:

Work sampling is most often used in situations in which:

An undergraduate business student studies diligently in the library late in the term in anticipation of an outstanding performance on her final exams.She asks a friend to spy on her at random intervals to determine what percentage of time she is actually studying.Over the course of three days,her friend records the following observations: Based on this work sample,what percentage of time was the student actually studying?

Which of the following is not an advantage of the predetermined data approach to work measurement?

You have been hired as an external consultant to improve processes at a business.You are unfamiliar with exactly how the work is currently done but are intimately familiar with charting techniques and data analysis tools.What is a general sequence for use of these tools and why should you use them in the sequence you specify?

The best data analysis tool for recording which gas pump most customers use would be a checklist.

Suppose you have owned and operated your own package delivery business for a year.You would like to engage in competitive benchmarking to make sure your business is run as smoothly as possible.What firms and processes would you consider for benchmarking? Defend your choices of these firms and processes.What specific metrics would you focus on and why? How could the data be reliably collected at your own business?

A(n)________ is a table that lists and categorizes the steps in a process.

________ involves using an organizational unit with superior performance as the ideal for other departments.

Scenario 4.4 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 20% of normal time. -Use the information in Scenario 4.4.What is the standard time for the entire job?

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

Scenario 4.3 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time. -Use the information in Scenario 4.3.What is the normal time for job element #3?

Scenario 4.3 A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 15% of normal time. -Use the information in Scenario 4.3.What is the normal time for job element #1?

When managing processes,it is vital that:

Keith assembles peanut valves and the recorded data is displayed in the table.What is the normal time for this job element if he is rated at 75%?

The bursar's office at your university decides to benchmark the collections department of a credit agency to improve their own collection rate.This is an example of ________.

When a process is high in divergence,it is likely to have: