Question 1

The step in process analysis that immediately follows the performance evaluation phase is the:

Accepted Answer

A) document process phase. 
B) define scope phase. 
C) redesign process phase. 
D) implement changes phase. 
A) document process phase. 
B) define scope phase. 
C) redesign process phase. 
D) implement changes phase.

Question 2

An effective tool for showing steps of a service process with a high level of customer contact is a:

Accepted Answer

A) Pareto chart. 
B) flowchart. 
C) service blueprint. 
D) check sheet. 
A) Pareto chart. 
B) flowchart. 
C) service blueprint. 
D) check sheet.

Question 3

A learning curve is a line showing the relationship between processing time and the cumulative quantity of a product or service produced.

Accepted Answer

A) True 
 B)False

Question 4

Scenario 4.1
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 4.1.What is the average time for this job element?

Accepted Answer

A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds 
A) 15 seconds 
B) 20 seconds 
C) 25 seconds 
D) 30 seconds

Question 5

The first unit of production takes 12 hours to produce and the learning rate is expected to be 80 percent.How long will it take to produce the sixth unit?

Accepted Answer

A) less than or equal to 6.0 hours 
B) greater than 6.0 hours but less than or equal to 7.7 hours 
C) greater than 7.7 but less than or equal to 9.5 hours 
D) greater than 8.0 hours 
A) less than or equal to 6.0 hours 
B) greater than 6.0 hours but less than or equal to 7.7 hours 
C) greater than 7.7 but less than or equal to 9.5 hours 
D) greater than 8.0 hours

Question 6

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent.How long will it take to produce the fourth unit?

Accepted Answer

A) less than or equal to 12.0 hours 
B) greater than 12.0 hours but less than or equal to 15.0 hours 
C) greater than 15.0 but less than or equal to 18.0 hours 
D) greater than 18.0 hours 
A) less than or equal to 12.0 hours 
B) greater than 12.0 hours but less than or equal to 15.0 hours 
C) greater than 15.0 but less than or equal to 18.0 hours 
D) greater than 18.0 hours

Question 7

A welder can weld 2 angle irons together in 2 minutes.Over the course of an entire year she will assemble 1,000 units,each of which requires 3 such welds (i.e. ,welding two angle irons together is one step,and three such steps are needed per unit).If she is paid $25 an hour,how much is her annual welding labor cost?

Accepted Answer

A) $1,000 
B) $1,250 
C) $2,500 
D) $3,000 
A) $1,000 
B) $1,250 
C) $2,500 
D) $3,000

Question 8

A histogram is a summarization of data measured on a yes-or-no basis.

Accepted Answer

A) True 
 B)False

Question 9

Scenario 4.4
A job consists of three elements.Twenty observations for each element were timed,and the resulting data are shown in the following table.A performance rating has also been assigned for each element,as shown in the table.The job has an allowance of 20% of normal time.
  
-Use the information in Scenario 4.4.What is the normal time for job element #3?

Accepted Answer

A) greater than or equal to 3 minutes 
B) less than 3 minutes but greater than or equal to 2.6 minutes 
C) less than 2.6 minutes but greater than or equal to 2.2 minutes 
D) less than 2.2 minutes 
A) greater than or equal to 3 minutes 
B) less than 3 minutes but greater than or equal to 2.6 minutes 
C) less than 2.6 minutes but greater than or equal to 2.2 minutes 
D) less than 2.2 minutes

Question 10

An eighty percent learning curve means that for each doubling of output,the time required to complete the last task is ________ percent less than before.

Accepted Answer

The answer of An eighty percent learning curve means that...

Question 11

An employee suggestion system can be an effective method for identifying processes that need improvement.

Accepted Answer

A) True 
 B)False

Question 12

A voluntary system by which employees submit their ideas on process improvements is called a(n)________.

Accepted Answer

The answer of A voluntary system by which employees submit...

Question 13

Which one of the following statements concerning flowcharts is NOT true?

Accepted Answer

A) Flowcharts can take many forms. 
B) It is helpful on flowcharts to label each step with process measurements such as cost,capacity,or total elapsed time. 
C) Flowcharts trace the flow of information,customers,equipment,employees,or materials through a process. 
D) The dotted line of visibility separates activities subcontracted from those done in-house. 
A) Flowcharts can take many forms. 
B) It is helpful on flowcharts to label each step with process measurements such as cost,capacity,or total elapsed time. 
C) Flowcharts trace the flow of information,customers,equipment,employees,or materials through a process. 
D) The dotted line of visibility separates activities subcontracted from those done in-house.

Question 14

An examination of strategic issues such as possible gaps between a process's competitive priorities and current competitive capabilities falls in the:

Accepted Answer

A) document process phase of process analysis. 
B) evaluate performance phase of process analysis. 
C) redesign process phase of process analysis. 
D) identify opportunities phase of process analysis. 
A) document process phase of process analysis. 
B) evaluate performance phase of process analysis. 
C) redesign process phase of process analysis. 
D) identify opportunities phase of process analysis.

Question 15

A group of people,who are knowledgeable about the process and its disconnects,meets to propose ideas for change in a rapid-fire manner.Such a session is called a brainstorming session.

Accepted Answer

A) True 
 B)False

Question 16

The time added to adjust for factors such as fatigue or equipment malfunction is called ________.

Accepted Answer

allowance,

Question 17

________ are performance measures that are established for a process and the steps within it.

Accepted Answer

The answer of ________ are performance measures that are established...

Question 18

Cross-functional coordination is at particular risk where:

Accepted Answer

A) there is low process divergence. 
B) there are handoffs in the process. 
C) functional silos exist. 
D) it is not possible to create a flowchart. 
A) there is low process divergence. 
B) there are handoffs in the process. 
C) functional silos exist. 
D) it is not possible to create a flowchart.

Question 19

A voluntary system by which employees submit their ideas on process improvements is used in the:

Accepted Answer

A) scope definition phase of process analysis. 
B) process redesign phase of process analysis. 
C) performance evaluation phase of process analysis. 
D) opportunity identification phase of process analysis. 
A) scope definition phase of process analysis. 
B) process redesign phase of process analysis. 
C) performance evaluation phase of process analysis. 
D) opportunity identification phase of process analysis.

Question 20

Scenario 4.2
Garman observes a worker assembling peanut valves and records the data displayed in the table.
  
-Use the information in Scenario 4.2.What is the average time for this job element?

Accepted Answer

A) 15.06 seconds 
B) 14.92 seconds 
C) 13.42 seconds 
D) 11.19 seconds 
A) 15.06 seconds 
B) 14.92 seconds 
C) 13.42 seconds 
D) 11.19 seconds

Exam 4: Process Analysis

The step in process analysis that immediately follows the performance evaluation phase is the:

An effective tool for showing steps of a service process with a high level of customer contact is a:

A learning curve is a line showing the relationship between processing time and the cumulative quantity of a product or service produced.

Scenario 4.1 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 4.1.What is the average time for this job element?

The first unit of production takes 12 hours to produce and the learning rate is expected to be 80 percent.How long will it take to produce the sixth unit?

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent.How long will it take to produce the fourth unit?

A histogram is a summarization of data measured on a yes-or-no basis.

An eighty percent learning curve means that for each doubling of output,the time required to complete the last task is ________ percent less than before.

An employee suggestion system can be an effective method for identifying processes that need improvement.

A voluntary system by which employees submit their ideas on process improvements is called a(n)________.

Which one of the following statements concerning flowcharts is NOT true?

An examination of strategic issues such as possible gaps between a process's competitive priorities and current competitive capabilities falls in the:

A group of people,who are knowledgeable about the process and its disconnects,meets to propose ideas for change in a rapid-fire manner.Such a session is called a brainstorming session.

The time added to adjust for factors such as fatigue or equipment malfunction is called ________.

________ are performance measures that are established for a process and the steps within it.

Cross-functional coordination is at particular risk where:

A voluntary system by which employees submit their ideas on process improvements is used in the:

Scenario 4.2 Garman observes a worker assembling peanut valves and records the data displayed in the table. -Use the information in Scenario 4.2.What is the average time for this job element?

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