Exam 4: Process Analysis

The general principle that 80% of a company's revenue is generated by 20% of its customers is known as the Pareto concept.

A work sampling method is used to determine the proportion of the time a machine is idle.The following information was gathered on a random basis. What is the proportion of idle time observed for this machine?

The head of a fishbone diagram represents the cause of the problem being analyzed.

An accounting firm realizes it is woefully inadequate at cultivating new clients.It is allowed to observe a rival firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt.This is an example of:

________ is the process of creating labor standards based on the judgment of skilled observers.

A(n)________ shows processing steps grouped according to which company department is responsible for performing them.

Benchmarking by tracking the performance of a process over time is always available.

An advantage of the elemental standard data approach is that there is:

Formal work measurement techniques estimate average times for each step in a process by relying on the judgment of skilled observers.

Benchmarking is a continuous,systematic procedure that measures a firm's products,services,and processes against those of industry leaders.

An accounting professor realizes she is woefully inadequate at performing research.She discusses the art of research with a colleague and gains important insights that permit her to establish a research agenda.This is an example of:

Garman observes a worker assembling peanut valves and records the data displayed in the table.What is the normal time for this job element if the worker is rated at 80%?

How can flowcharts and process charts be used to study and improve operations? Include descriptions of these two tools,the types of questions that can be addressed with them,and the extent to which teams can be used.

When managing processes,it is vital that:

Which work measurement technique breaks down tasks into a series of generic micromotions?

Flowcharts,service blueprints,and process charts are effective for documenting and evaluating processes.

The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

The learning curve for a process depends on the rate of learning and the actual or estimated time for the first unit processed.

Once the benchmarking team has collected the data,the ________ phase of the benchmarking study can begin.

A service blueprint is a flowchart of a service process that shows which of its steps has high customer contact.