Question 1

The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.

Accepted Answer

A) True 
 B)False

Question 2

Value-chain analysis can be used to determine if a business is adding unique value in all of the following areas,except

Accepted Answer

A) product research. 
B) human resources. 
C) process innovation. 
D) quality management. 
E) location decisions. 
A) product research. 
B) human resources. 
C) process innovation. 
D) quality management. 
E) location decisions.

Question 3

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Accepted Answer

A) True 
 B)False

Question 4

Experience differentiation is an extension of ________ differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

Accepted Answer

The answer of Experience differentiation is an extension of ________...

Question 5

Which of the following is not included in Porter's Five Forces Model?

Accepted Answer

A) immediate rivals 
B) potential entrants 
C) customers 
D) suppliers 
E) potential rivals 
A) immediate rivals 
B) potential entrants 
C) customers 
D) suppliers 
E) potential rivals

Question 6

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) transdomestic strategy

Question 7

Which of the following has progressed the furthest along its product life cycle?

Accepted Answer

A) drive-thru restaurants 
B) Boeing 787 
C) iPods 
D) Twitter 
E) Xbox 360 
A) drive-thru restaurants 
B) Boeing 787 
C) iPods 
D) Twitter 
E) Xbox 360

Question 8

________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

Accepted Answer

The answer of ________ are areas located along the U.S.-Mexico...

Question 9

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 10

State two examples of cultural and ethical issues that operations managers face in a global environment.

Accepted Answer

Student responses will vary,but there ar

Question 11

Franz Colruyt is a Belgian discount food retailer that is obsessed with cutting costs.Cost cutting measures in its 160 stores include no bags or in-store music,dimly-lit stores,unpaid 5-minute coffee breaks for employees,and a spartan headquarters.The resulting 6.5% profit margin dwarfs the 1% to 2% margin typical for the industry.Perform a SWOT analysis for Franz Colruyt.

Accepted Answer

Strengths: High profit margin of 6.5% fr

Question 12

The ________ is how an organization expects to achieve its missions and goals.

Accepted Answer

The answer of The ________ is how an organization expects...

Question 13

Manufacturing organizations have ten strategic OM decisions,while service organizations have only eight.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is true about business strategies?

Accepted Answer

A) An organization should stick with its strategy for the life of the business. 
B) All firms within an industry will adopt the same strategy. 
C) Well defined missions make strategy development much easier. 
D) Strategies are formulated independently of SWOT analysis. 
E) Organizational strategies depend on operations strategies. 
A) An organization should stick with its strategy for the life of the business. 
B) All firms within an industry will adopt the same strategy. 
C) Well defined missions make strategy development much easier. 
D) Strategies are formulated independently of SWOT analysis. 
E) Organizational strategies depend on operations strategies.

Question 15

Which of the following is an example of competing on quick response?

Accepted Answer

A) A firm produces its product with less raw material waste than its competitors. 
B) A firm offers more reliable products than its competitors. 
C) A firm's products are introduced into the market faster than its competitors' products. 
D) A firm utilizes is capacity more effectively than its competitors. 
E) A firm advertises more than its competitors. 
A) A firm produces its product with less raw material waste than its competitors. 
B) A firm offers more reliable products than its competitors. 
C) A firm's products are introduced into the market faster than its competitors' products. 
D) A firm utilizes is capacity more effectively than its competitors. 
E) A firm advertises more than its competitors.

Question 16

Which of the following is not a reason for globalizing operations?

Accepted Answer

A) to gain improvements in the supply chain 
B) to improve operations 
C) to expand a product's life cycle 
D) to attract and retain global talent 
E) to increase profits at the expense of quality 
A) to gain improvements in the supply chain 
B) to improve operations 
C) to expand a product's life cycle 
D) to attract and retain global talent 
E) to increase profits at the expense of quality

Question 17

Which of the following is true?

Accepted Answer

A) Corporate mission is shaped by functional strategies. 
B) Corporate strategy is shaped by functional strategies. 
C) Functional strategies are shaped by corporate strategy. 
D) External conditions are shaped by corporate mission. 
E) Functional area missions are merged to become the organizational mission. 
A) Corporate mission is shaped by functional strategies. 
B) Corporate strategy is shaped by functional strategies. 
C) Functional strategies are shaped by corporate strategy. 
D) External conditions are shaped by corporate mission. 
E) Functional area missions are merged to become the organizational mission.

Question 18

Production processes are being dispersed to take advantage of national differences in labour costs.

Accepted Answer

A) True 
 B)False

Question 19

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practise ________.

Accepted Answer

experience

Question 20

For what type of organization might the location decision area be the least important of its ten decision areas? For what type of organization might the location decision be the most important of the ten decision areas? Discuss;include examples.

Accepted Answer

The relationship between the organizatio

Exam 2: Operations Strategy in a Global Environment

The relative importance of each of the ten operations decisions depends on the ratio of goods and services in an organization.

Value-chain analysis can be used to determine if a business is adding unique value in all of the following areas,except

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Experience differentiation is an extension of ________ differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

Which of the following is not included in Porter's Five Forces Model?

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Which of the following has progressed the furthest along its product life cycle?

________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

State two examples of cultural and ethical issues that operations managers face in a global environment.

The ________ is how an organization expects to achieve its missions and goals.

Manufacturing organizations have ten strategic OM decisions,while service organizations have only eight.

Which of the following is true about business strategies?

Which of the following is an example of competing on quick response?

Which of the following is not a reason for globalizing operations?

Which of the following is true?

Production processes are being dispersed to take advantage of national differences in labour costs.

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practise ________.

For what type of organization might the location decision area be the least important of its ten decision areas? For what type of organization might the location decision be the most important of the ten decision areas? Discuss;include examples.

Operations and Productivity

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters