Question 1

With reference to cultural and ethical issues,the World Trade Organization has

Accepted Answer

A) succeeded in providing equal protection of intellectual property among nations. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labour and child labour. 
E) played little role in addressing cultural and ethical issues among nations. 
A) succeeded in providing equal protection of intellectual property among nations. 
B) made progress in providing equal protection of intellectual property among nations. 
C) phased out all trade and tariff barriers between the United States and Mexico. 
D) eliminated slave labour and child labour. 
E) played little role in addressing cultural and ethical issues among nations.

Question 2

Which of the following best describes "experience differentiation"?

Accepted Answer

A) It immerses consumers in the delivery of a service. 
B) It uses people's five senses to enhance the service. 
C) It complements physical elements with visual and sound elements. 
D) Consumers may become active participants in the product or service. 
E) All of the above are elements of experience differentiation. 
A) It immerses consumers in the delivery of a service. 
B) It uses people's five senses to enhance the service. 
C) It complements physical elements with visual and sound elements. 
D) Consumers may become active participants in the product or service. 
E) All of the above are elements of experience differentiation.

Question 3

Which of the following is least likely to be a cost leadership competitive advantage?

Accepted Answer

A) low overhead 
B) effective capacity use 
C) inventory management 
D) broad product line 
E) mass production 
A) low overhead 
B) effective capacity use 
C) inventory management 
D) broad product line 
E) mass production

Question 4

Which of the following statements about organizational missions is false?

Accepted Answer

A) They reflect a company's purpose. 
B) They indicate what a company intends to contribute to society. 
C) They are formulated after strategies are known. 
D) They define a company's reason for existence. 
E) They provide guidance for functional area missions. 
A) They reflect a company's purpose. 
B) They indicate what a company intends to contribute to society. 
C) They are formulated after strategies are known. 
D) They define a company's reason for existence. 
E) They provide guidance for functional area missions.

Question 5

Which of the following is not an operations strategic decision?

Accepted Answer

A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory 
A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory

Question 6

What is the difference between a firm's mission and its strategy?

Accepted Answer

A firm's mission is its purpos

Question 7

Boeing's new 787 Dreamliner

Accepted Answer

A) is assembled in Washington,D.C. 
B) uses engines from Japan. 
C) has its fuselage sections built in Australia. 
D) has increased efficiency from new engine technology. 
E) results from a partnership of about a dozen companies. 
A) is assembled in Washington,D.C. 
B) uses engines from Japan. 
C) has its fuselage sections built in Australia. 
D) has increased efficiency from new engine technology. 
E) results from a partnership of about a dozen companies.

Question 8

Which of the following is an example of competing on the basis of differentiation?

Accepted Answer

A) A firm manufactures its product with less raw material waste than its competitors do. 
B) A firm's products are introduced into the market faster than its competitors' products are. 
C) A firm's distribution network routinely delivers its product on time. 
D) A firm offers more reliable products than its competitors do. 
E) A firm advertises more than its competitors do. 
A) A firm manufactures its product with less raw material waste than its competitors do. 
B) A firm's products are introduced into the market faster than its competitors' products are. 
C) A firm's distribution network routinely delivers its product on time. 
D) A firm offers more reliable products than its competitors do. 
E) A firm advertises more than its competitors do.

Question 9

A multinational corporation has extensive international business involvements.

Accepted Answer

A) True 
 B)False

Question 10

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Accepted Answer

Answers will vary,but Disney and Hard Ro

Question 11

When developing the operations strategy for a new manufacturing organization,one of the most important considerations is that it

Accepted Answer

A) requires minimal capital investment. 
B) utilizes as much automation as possible. 
C) utilizes an equal balance of labour and automation. 
D) supports the overall competitive strategy of the company. 
E) utilizes as little automation as possible. 
A) requires minimal capital investment. 
B) utilizes as much automation as possible. 
C) utilizes an equal balance of labour and automation. 
D) supports the overall competitive strategy of the company. 
E) utilizes as little automation as possible.

Question 12

Franz Colruyt,a Belgian discount food retailer,has achieved low-cost leadership through

Accepted Answer

A) lavish headquarters. 
B) heavy use of voice mail. 
C) state-of-the-art facilities. 
D) piped-in background music. 
E) cutting out all nonessentials. 
A) lavish headquarters. 
B) heavy use of voice mail. 
C) state-of-the-art facilities. 
D) piped-in background music. 
E) cutting out all nonessentials.

Question 13

NAFTA seeks to

Accepted Answer

A) substitute cheap labour in Mexico for expensive labour in the United States. 
B) curb illegal immigration from Mexico to the United States. 
C) phase out all trade and tariff barriers between North America and South America. 
D) phase out all trade and tariff barriers between the United States,Canada,and Mexico. 
E) phase out trade between the United States,Canada,and Mexico. 
A) substitute cheap labour in Mexico for expensive labour in the United States. 
B) curb illegal immigration from Mexico to the United States. 
C) phase out all trade and tariff barriers between North America and South America. 
D) phase out all trade and tariff barriers between the United States,Canada,and Mexico. 
E) phase out trade between the United States,Canada,and Mexico.

Question 14

For the greatest chance of success,an organization's operations management strategy must support the company's strategy.

Accepted Answer

A) True 
 B)False

Question 15

Key Success Factors are those activities that are necessary to achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Question 16

Nike is the world's largest athletic brand.Its innovative and broad product line helps drive sales;however,a large majority of those sales are in the footwear business.Most of Nike's goods are produced overseas in low-cost factories and then imported to the final market.Nike currently has many of the top U.S.athletes under contract (Michael Jordan,Tiger Woods,Dwyane Wade)but international sales are still small in emerging markets.However,many competitors have attempted to copy Nike's business model (high-value branded products manufactured at low-cost),including Adidas and Reebok,while many retailers have attempted to pass on the low-cost pressure of retail consumers.Perform a SWOT analysis for Nike.

Accepted Answer

Strengths: Innovative products,athletes

Question 17

Before establishing and implementing strategy,a resources view would ensure that which of the following resources is/are available?

Accepted Answer

A) financial 
B) physical 
C) human 
D) technological 
E) all of the above 
A) financial 
B) physical 
C) human 
D) technological 
E) all of the above

Question 18

________ and ________ are two issues where significant cultural differences are large and progress toward global uniformity has been slow.

Accepted Answer

Bribery;pr

Question 19

The term maquiladora is synonymous with

Accepted Answer

A) free trade zones in Mexico. 
B) Chinese forced labour camps. 
C) home-based or cottage industry. 
D) areas that do not meet U.S.standards for workplace safety and pollution. 
E) taxes charged by the Mexican government. 
A) free trade zones in Mexico. 
B) Chinese forced labour camps. 
C) home-based or cottage industry. 
D) areas that do not meet U.S.standards for workplace safety and pollution. 
E) taxes charged by the Mexican government.

Question 20

Experience differentiation

Accepted Answer

A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) is the same as product differentiation,but applied in the service sector. 
A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) is the same as product differentiation,but applied in the service sector.

Exam 2: Operations Strategy in a Global Environment

With reference to cultural and ethical issues,the World Trade Organization has

Which of the following best describes "experience differentiation"?

Which of the following is least likely to be a cost leadership competitive advantage?

Which of the following statements about organizational missions is false?

Which of the following is not an operations strategic decision?

What is the difference between a firm's mission and its strategy?

Boeing's new 787 Dreamliner

Which of the following is an example of competing on the basis of differentiation?

A multinational corporation has extensive international business involvements.

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

When developing the operations strategy for a new manufacturing organization,one of the most important considerations is that it

Franz Colruyt,a Belgian discount food retailer,has achieved low-cost leadership through

NAFTA seeks to

For the greatest chance of success,an organization's operations management strategy must support the company's strategy.

Key Success Factors are those activities that are necessary to achieving competitive advantage.

Before establishing and implementing strategy,a resources view would ensure that which of the following resources is/are available?

________ and ________ are two issues where significant cultural differences are large and progress toward global uniformity has been slow.

The term maquiladora is synonymous with

Experience differentiation

Operations and Productivity

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

and are two issues where significant cultural differences are large and progress toward global uniformity has been slow.