Question 1

Which of the following fosters specialization and worldwide supply chains?

Accepted Answer

A) more expensive transportation 
B) instant communication 
C) economies of scope 
D) managers with a broad knowledge of many things 
E) high trade tariffs 
A) more expensive transportation 
B) instant communication 
C) economies of scope 
D) managers with a broad knowledge of many things 
E) high trade tariffs

Question 2

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Accepted Answer

A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) single-factor productivity. 
A) utilization. 
B) greater in manufacturing than in services. 
C) defined only for manufacturing firms. 
D) multifactor productivity. 
E) single-factor productivity.

Question 3

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1890s;queuing theory 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1890s;queuing theory

Question 4

What term is given to those individuals with a vested interest in an organization,including customers,distributors,suppliers,owners,lenders,employees,and community members?

Accepted Answer

A) alumni 
B) investors 
C) vestors 
D) stockholders 
E) stakeholders 
A) alumni 
B) investors 
C) vestors 
D) stockholders 
E) stakeholders

Question 5

Who among the following is associated with contributions to quality control in operations management?

Accepted Answer

A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol 
A) Charles Babbage 
B) Henry Ford 
C) Frank Gilbreth 
D) W.Edwards Deming 
E) Henri Fayol

Question 6

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeh

Question 7

Which of the following statements about challenges in operations management is FALSE?

Accepted Answer

A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Sustainable production is giving way to a low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) The goal of mass customization is to produce customized products,whenever and wherever needed. 
A) Job specialization is giving way to empowered employees. 
B) Local or national focus is giving way to global focus. 
C) Sustainable production is giving way to a low-cost focus. 
D) Rapid product development is partly the result of shorter product cycles. 
E) The goal of mass customization is to produce customized products,whenever and wherever needed.

Question 8

Walter Shewhart is listed among the important people of operations management because of his contributions to:

Accepted Answer

A) assembly line production. 
B) measuring productivity in the service sector. 
C) just-in-time inventory methods. 
D) statistical quality control. 
E) information technology. 
A) assembly line production. 
B) measuring productivity in the service sector. 
C) just-in-time inventory methods. 
D) statistical quality control. 
E) information technology.

Question 9

The field of operations management is shaped by advances in which of the following fields?

Accepted Answer

A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above 
A) chemistry and physics 
B) industrial engineering and management science 
C) biology and anatomy 
D) information technology 
E) all of the above

Question 10

What are the five elements in the management process?

Accepted Answer

A) plan,direct,update,lead,and supervise 
B) accounting,finance,marketing,operations,and management 
C) organize,plan,control,staff,and manage 
D) plan,organize,staff,lead,and control 
E) plan,lead,organize,manage,and control 
A) plan,direct,update,lead,and supervise 
B) accounting,finance,marketing,operations,and management 
C) organize,plan,control,staff,and manage 
D) plan,organize,staff,lead,and control 
E) plan,lead,organize,manage,and control

Question 11

Three commonly used productivity variables are:

Accepted Answer

A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost. 
A) quality,external elements,and precise units of measure. 
B) labor,capital,and management. 
C) technology,raw materials,and labor. 
D) education,diet,and social overhead. 
E) quality,efficiency,and low cost.

Question 12

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labor productivity will increase by:

Accepted Answer

A) 10%. 
B) 20%. 
C) 25%. 
D) 40%. 
E) 50%. 
A) 10%. 
B) 20%. 
C) 25%. 
D) 40%. 
E) 50%.

Question 13

Which of the following would NOT be an operations function in a commercial bank?

Accepted Answer

A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing 
A) auditing 
B) teller scheduling 
C) maintenance 
D) collection 
E) check clearing

Question 14

What is a global network of organizations and activities that supply a firm with goods and services?

Accepted Answer

A) supply tree 
B) provider network 
C) supply chain 
D) vendor network 
E) vendor tree 
A) supply tree 
B) provider network 
C) supply chain 
D) vendor network 
E) vendor tree

Question 15

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some small changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.These changes did not require any change in the amount of capital spending or energy use.What is the firm's new labor productivity?

Accepted Answer

600 boxes per day /

Question 16

Which of the following are the primary functions of all organizations?

Accepted Answer

A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing 
A) production/operations,marketing,and human resources 
B) marketing,human resources,and finance/accounting 
C) sales,quality control,and production/operations 
D) marketing,production/operations,and finance/accounting 
E) research and development,finance/accounting,and purchasing

Question 17

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False

Question 18

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut annual energy usage 25% over the old kiln.This kiln is an oven that turns "greenware" into finished pottery.Mark is concerned that the new kiln requires extra labor hours for its operation.Mark wants to check the energy savings of the new oven,and also to look over other measures of their productivity to see if the change really was beneficial.Mark has the following data to work with:
   Were the modifications beneficial?

Accepted Answer

The energy modifications did n

Question 19

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Accepted Answer

outputs;inputs;reducing inputs

Question 20

Identify the 10 strategic OM decisions.

Accepted Answer

Design of goods and services,m

Exam 1: Operations and Productivity

Which of the following fosters specialization and worldwide supply chains?

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Eli Whitney,in the ________,provided the foundations for ________ in operations management.

What term is given to those individuals with a vested interest in an organization,including customers,distributors,suppliers,owners,lenders,employees,and community members?

Who among the following is associated with contributions to quality control in operations management?

Why are operations managers faced with ethical and social challenges?

Which of the following statements about challenges in operations management is FALSE?

Walter Shewhart is listed among the important people of operations management because of his contributions to:

The field of operations management is shaped by advances in which of the following fields?

What are the five elements in the management process?

Three commonly used productivity variables are:

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labor productivity will increase by:

Which of the following would NOT be an operations function in a commercial bank?

What is a global network of organizations and activities that supply a firm with goods and services?

Which of the following are the primary functions of all organizations?

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Productivity is the ratio of ________ to ________.Using this relationship,productivity can be improved by ________ or ________.

Identify the 10 strategic OM decisions.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Eli Whitney,in the ,provided the foundations for in operations management.

Productivity is the ratio of to .Using this relationship,productivity can be improved by or .