Question 1

The factor responsible for the largest portion of productivity increase in the United States is:

Accepted Answer

A) labor. 
B) management. 
C) capital. 
D) All three combined;it is impossible to determine the contribution of individual factors. 
E) none of these. 
A) labor. 
B) management. 
C) capital. 
D) All three combined;it is impossible to determine the contribution of individual factors. 
E) none of these.

Question 2

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

Accepted Answer

A) Frederick Winslow Taylor 
B) Henry Ford 
C) Eli Whitney 
D) Whitney Houston 
E) Lillian Gilbreth 
A) Frederick Winslow Taylor 
B) Henry Ford 
C) Eli Whitney 
D) Whitney Houston 
E) Lillian Gilbreth

Question 3

An operations task performed at Hard Rock Café is:

Accepted Answer

A) borrowing funds to build a new restaurant. 
B) advertising changes in the restaurant menu. 
C) calculating restaurant profit and loss. 
D) preparing employee schedules. 
E) all of the above. 
A) borrowing funds to build a new restaurant. 
B) advertising changes in the restaurant menu. 
C) calculating restaurant profit and loss. 
D) preparing employee schedules. 
E) all of the above.

Question 4

The "Father of Scientific Management" is:

Accepted Answer

A) Henry Ford. 
B) Frederick W.Taylor. 
C) W.Edwards Deming. 
D) Frank Gilbreth. 
E) just a figure of speech,not a reference to a person. 
A) Henry Ford. 
B) Frederick W.Taylor. 
C) W.Edwards Deming. 
D) Frank Gilbreth. 
E) just a figure of speech,not a reference to a person.

Question 5

Which of the following services is LEAST likely to be unique,i.e. ,customized to a particular individual's needs?

Accepted Answer

A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting 
A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting

Question 6

An operations manager is NOT likely to be involved in:

Accepted Answer

A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules. 
A) the design of goods and services to satisfy customers' wants and needs. 
B) the quality of goods and services to satisfy customers' wants and needs. 
C) the identification of customers' wants and needs. 
D) work scheduling to meet the due dates promised to customers. 
E) maintenance schedules.

Question 7

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

Accepted Answer

Providing custom meals: design of goods

Question 8

Brandon Production is a small firm focused on the assembly and sale of custom computers.The firm is facing stiff competition from low-priced alternatives,and is looking at various solutions to remain competitive and profitable.Current financials for the firm are shown in the table below.In the first option,marketing will increase sales by 50%.The next option is Vendor (Supplier)changes,which would result in a decrease of 10% in the cost of inputs.Finally there is an OM option,which would reduce production costs by 25%.Which of the options would you recommend to the firm if it can only pursue one option? In addition,comment on the feasibility of each option.
Business Function Current Value
Cost of Inputs $50,000
Production Costs $25,000
Revenue $80,000

Accepted Answer

Marketing would increase sales to $120,0

Question 9

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Accepted Answer

A) True 
 B)False

Question 10

A local university is considering changes to its class structure in an effort to increase professor productivity.The old schedule had each professor teaching 5 classes per week,with each class meeting an hour per day on Monday,Wednesday,and Friday.Each class contained 20 students.The new schedule has each professor teaching only 3 classes,but each class meets daily (Mon.-Fri. )for an hour.New classes contain 50 students.
a.Calculate the labor productivity for the initial situation (students/hour).
b.Calculate the labor productivity for the schedule change (students/hour).
c.Are there any ethical considerations that should be accounted for?
d.Suppose that each teacher also is required to have 2 hours of Office Hours each day he/she taught class.Is the schedule change a productivity increase?

Accepted Answer

(a)Professors teach 100 students in 15 h

Question 11

Shewhart's contributions to operations management came during the Scientific Management Era.

Accepted Answer

A) True 
 B)False

Question 12

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Accepted Answer

Productivity measures for a law office a

Question 13

Which of the following statements is TRUE?

Accepted Answer

A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. 
A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 
B) The origins of management by exception are generally credited to Frederick W.Taylor. 
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 
D) The origins of the scientific management movement are generally credited to Henry Ford. 
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.

Question 14

A grocery chain is considering the installation of a set of 4 self-checkout lanes.The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane.One cashier mans all 4 self-checkouts (answering questions,checking for un-scanned items,taking coupons,etc).Checkout on the new lanes takes 2 minutes (customers bag their own orders)while checkout with the old lanes took only 45 seconds.In addition the electricity costs for both setups are $0.05 per checkout while bagging (material)costs are $0.10 per checkout with the old system and $0.15 for the new system.The new lanes also require $100 in capital costs.Assume that the lanes are always in use for 8 hours per day (1 shift)and that a worker makes $10/hour.
(a)How many checkouts did the old system provide in a shift?
(b)How many checkouts does the new system provide?
(c)What is the multifactor productivity for each system?

Accepted Answer

(a)(2 lanes)(8 hours)(3600 seconds/hour)

Question 15

The 10 strategic operations management decisions include:

Accepted Answer

A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) all of the above. 
A) layout strategy. 
B) maintenance. 
C) process and capacity design. 
D) managing quality. 
E) all of the above.

Question 16

Current challenges in operations management include all of the following EXCEPT:

Accepted Answer

A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above are exceptions,i.e. ,all are current challenges. 
A) just-in-time performance. 
B) rapid product development. 
C) mass customization. 
D) empowered employees. 
E) None of the above are exceptions,i.e. ,all are current challenges.

Question 17

Which of the following is NOT a strategic operations management decision?

Accepted Answer

A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory 
A) maintenance 
B) price 
C) layout design 
D) quality 
E) inventory

Question 18

Which of the following is one of the 10 strategic operations management decisions?

Accepted Answer

A) depreciation policy for tax returns 
B) advertising 
C) process and capacity design 
D) pricing 
E) debt/equity ratio 
A) depreciation policy for tax returns 
B) advertising 
C) process and capacity design 
D) pricing 
E) debt/equity ratio

Question 19

Competition in the 21st century is no longer between companies;it is between ________.

Accepted Answer

The answer of Competition in the 21st century is no...

Question 20

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Accepted Answer

A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor 
A) Frank Gilbreth 
B) W.Edwards Deming 
C) Henry L.Gantt 
D) Lillian Gilbreth 
E) Frederick W.Taylor

Exam 1: Operations and Productivity

The factor responsible for the largest portion of productivity increase in the United States is:

Who was the person most responsible for popularizing interchangeable parts in manufacturing?

An operations task performed at Hard Rock Café is:

The "Father of Scientific Management" is:

Which of the following services is LEAST likely to be unique,i.e. ,customized to a particular individual's needs?

An operations manager is NOT likely to be involved in:

Identify two operations-related tasks carried out by Hard Rock Café.Match each to its related area of the 10 strategic operations management decisions.

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Shewhart's contributions to operations management came during the Scientific Management Era.

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

Which of the following statements is TRUE?

The 10 strategic operations management decisions include:

Current challenges in operations management include all of the following EXCEPT:

Which of the following is NOT a strategic operations management decision?

Which of the following is one of the 10 strategic operations management decisions?

Competition in the 21st century is no longer between companies;it is between ________.

Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters