Question 1

All of the following decisions fall within the scope of operations management EXCEPT for:

Accepted Answer

A) creating the company income statement. 
B) design of goods and services. 
C) location strategy. 
D) managing quality. 
E) human resources and job design. 
A) creating the company income statement. 
B) design of goods and services. 
C) location strategy. 
D) managing quality. 
E) human resources and job design.

Question 2

Which of the following attributes is most typical of a service?

Accepted Answer

A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate 
A) production and consumption occur simultaneously 
B) tangible 
C) mass production 
D) consistency 
E) easy to automate

Question 3

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Accepted Answer

A) True 
 B)False

Question 4

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Accepted Answer

Organizations are switching to

Question 5

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

Accepted Answer

A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1900s;queuing theory 
A) 1920s;statistical sampling 
B) United Kingdom;mass production 
C) U.S.Army;logistics 
D) nineteenth century;interchangeable parts 
E) 1900s;queuing theory

Question 6

What is a knowledge society?

Accepted Answer

A knowledge society is one in

Question 7

Which of the following is NOT one of the 10 strategic operations management decisions?

Accepted Answer

A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply chain management 
A) layout strategy 
B) maintenance 
C) process and capacity design 
D) mass customization 
E) supply chain management

Question 8

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Accepted Answer

The answer of ________ is the ability of the organization...

Question 9

Reasons to study operations management include learning about:

Accepted Answer

A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) all of the above. 
A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) all of the above.

Question 10

The local fast food store experienced the following number of customers on the night shift:
Hour----------------Customers
12 AM 23
1 AM 20
2 AM 15
3 AM 5
4 AM 2
5 AM 1
If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Accepted Answer

(23 + 20 + 15 + 5 +

Question 11

Why are organizations becoming more global?

Accepted Answer

Organizations are becoming mor

Question 12

An industrial plant needs to make 100,000 parts per month to meet demand.Each month contains 20 working days,each of which allows for 3 separate 8 hour shifts.
(a)If a worker can produce 10 parts/hour,how many workers are needed on each shift?
(b)If each shift has 100 workers,what is the productivity of an individual worker?
(c)If material costs are $10/part,capital costs are $100,000 and labor costs are $10/hour,what is the multifactor productivity of the plant from part (a)?

Accepted Answer

(a)100,000 parts × (1 hour / 10 parts)×

Question 13

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Accepted Answer

The answer of Marketing,production/operations,and ________ are the three functions that...

Question 14

Define operations management.Will your definition accommodate both manufacturing and service operations?

Accepted Answer

Operations management can be d

Question 15

Which of the following tasks within an airline company are related to operations?

Accepted Answer

A) crew scheduling 
B) international monetary exchange 
C) sales 
D) advertising 
E) accounts payable 
A) crew scheduling 
B) international monetary exchange 
C) sales 
D) advertising 
E) accounts payable

Question 16

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

Accepted Answer

A) It has not changed. 
B) It has increased by 37.5 boxes/hr. 
C) It has increased by 20%. 
D) It has decreased by 8.3%. 
E) It has decreased by 9.1%. 
A) It has not changed. 
B) It has increased by 37.5 boxes/hr. 
C) It has increased by 20%. 
D) It has decreased by 8.3%. 
E) It has decreased by 9.1%.

Question 17

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Accepted Answer

A) True 
 B)False

Question 18

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available:
   Has Martin Manufacturing improved its productivity during the past year?

Accepted Answer

Productivity improved in all t

Question 19

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

Accepted Answer

A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive. 
A) Services are typically labor-intensive. 
B) Services are often difficult to evaluate for quality. 
C) Services are often an intellectual task performed by professionals. 
D) Services are difficult to automate. 
E) Service operations are typically capital intensive.

Question 20

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Accepted Answer

A) True 
 B)False

Exam 1: Operations and Productivity

All of the following decisions fall within the scope of operations management EXCEPT for:

Which of the following attributes is most typical of a service?

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements.

Why are organizations changing from batch (large)shipments to just-in-time (JIT)shipments?

Walter Shewhart,in the ________,provided the foundations for ________ in operations management.

What is a knowledge society?

Which of the following is NOT one of the 10 strategic operations management decisions?

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Reasons to study operations management include learning about:

The local fast food store experienced the following number of customers on the night shift: Hour----------------Customers 12 AM 23 1 AM 20 2 AM 15 3 AM 5 4 AM 2 5 AM 1 If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Why are organizations becoming more global?

Marketing,production/operations,and ________ are the three functions that all organizations must perform to create goods and services.

Define operations management.Will your definition accommodate both manufacturing and service operations?

Which of the following tasks within an airline company are related to operations?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?

An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Walter Shewhart,in the ,provided the foundations for in operations management.