Question 1

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

Accepted Answer

The answer of When a tangible component is not included...

Question 2

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Accepted Answer

A) less than 2 hours 
B) between 9 and 10 hours 
C) between 2 and 6 hours 
D) between 6 and 8 hours 
E) between 8 and 9 hours 
A) less than 2 hours 
B) between 9 and 10 hours 
C) between 2 and 6 hours 
D) between 6 and 8 hours 
E) between 8 and 9 hours

Question 3

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

Operations

Question 4

A firm cleans chemical tank cars in the Bay St.Louis area.With standard equipment,the firm typically cleaned 70 chemical tank cars per month.They utilized 10 gallons of solvent,and two employees worked 20 days per month,8 hours a day.The company decided to switch to a larger cleaning machine.Last April,they cleaned 60 tank cars in only 15 days.They utilized 12 gallons of solvent,and the two employees worked 6 hours a day.
(a)What was their raw material and their labor productivity with the standard equipment?
(b)What is their raw material and their labor productivity with the larger machine?
(c)What is the change in each productivity measure?

Accepted Answer

The answer of A firm cleans chemical tank cars in...

Question 5

How do services differ from goods? Identify five ways.

Accepted Answer

Pick from the following: a service is us

Question 6

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be mo

Question 7

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

Accepted Answer

A) True 
 B)False

Question 8

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Accepted Answer

A) management;over one-half 
B) Mr.Deming;one-half 
C) labor;two-thirds 
D) capital;90% 
E) technology;over one-half 
A) management;over one-half 
B) Mr.Deming;one-half 
C) labor;two-thirds 
D) capital;90% 
E) technology;over one-half

Question 9

Productivity measurement is complicated by:

Accepted Answer

A) the competition's output. 
B) the fact that precise units of measure are often unavailable. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used. 
A) the competition's output. 
B) the fact that precise units of measure are often unavailable. 
C) stable quality. 
D) the workforce size. 
E) the type of equipment used.

Question 10

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Accepted Answer

A) True 
 B)False

Question 11

The service sector has lower productivity improvements than the manufacturing sector because:

Accepted Answer

A) the service sector uses less skilled labor than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labor-intensive. 
D) service sector productivity is hard to measure. 
E) the service sector is often easy to mechanize and automate. 
A) the service sector uses less skilled labor than manufacturing. 
B) the quality of output is lower in services than manufacturing. 
C) services usually are labor-intensive. 
D) service sector productivity is hard to measure. 
E) the service sector is often easy to mechanize and automate.

Question 12

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

Accepted Answer

A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr. 
A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr.

Question 13

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Accepted Answer

A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr. 
A) 14.4 covers/hr. 
B) 24 covers/hr. 
C) 240 covers/hr. 
D) 1200 covers/hr. 
E) 10 covers/hr.

Question 14

Which of the following is NOT a typical service attribute?

Accepted Answer

A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell 
A) intangible product 
B) easy to store 
C) customer interaction is high 
D) simultaneous production and consumption 
E) difficult to resell

Question 15

Which of the following nets the largest productivity improvement?

Accepted Answer

A) increase output 15% 
B) decrease input 15% 
C) increase both output and input by 5% 
D) increase output 10%,decrease input 3% 
E) decrease input 10%,increase output 3% 
A) increase output 15% 
B) decrease input 15% 
C) increase both output and input by 5% 
D) increase output 10%,decrease input 3% 
E) decrease input 10%,increase output 3%

Question 16

What are some of the ethical and social challenges faced by operations managers?

Accepted Answer

Managers are challenged to dev

Question 17

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Accepted Answer

A) True 
 B)False

Question 18

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 19

Operations managers should be well versed in what disciplines in order to make good decisions?

Accepted Answer

Management science,i

Question 20

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Accepted Answer

A) True 
 B)False

Exam 1: Operations and Productivity

When a tangible component is not included in a service,such as with counseling,it is called a(n)________.

A small metal shop operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

How do services differ from goods? Identify five ways.

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Productivity measurement is complicated by:

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

The service sector has lower productivity improvements than the manufacturing sector because:

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is:

A foundry produces circular utility access hatches (manhole covers).Currently,120 covers are produced in a 10-hour shift.If labor productivity can be increased by 20%,it would then be:

Which of the following is NOT a typical service attribute?

Which of the following nets the largest productivity improvement?

What are some of the ethical and social challenges faced by operations managers?

"Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Operations managers should be well versed in what disciplines in order to make good decisions?

Although the number of people employed in manufacturing in the United States has decreased since 1950,each person is now producing almost 20 times more than in 1950.

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

The largest contributor to productivity increases is ,estimated to be responsible for of the annual increase.