Question 1

The production process which combines several raw materials into a new finished product (e.g. ,paint)is known as

Accepted Answer

A) creating place utility. 
B) an analytic process. 
C) a transformation process. 
D) a synthetic process. 
E) creating time utility. 
A) creating place utility. 
B) an analytic process. 
C) a transformation process. 
D) a synthetic process. 
E) creating time utility.

Question 2

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

Accepted Answer

A) How much the firm spends for appraising quality during production 
B) Expenses incurred during production before bad products leave the plant 
C) How much the firm spends to prevent production of defective products 
D) Expenses incurred after bad products reach the consumer 
E) All of these 
A) How much the firm spends for appraising quality during production 
B) Expenses incurred during production before bad products leave the plant 
C) How much the firm spends to prevent production of defective products 
D) Expenses incurred after bad products reach the consumer 
E) All of these

Question 3

Give an example of an internal failure.

Accepted Answer

An internal failure is a quality failure

Question 4

Tyson Foods reduces whole chickens into packaged parts through a(n)________ process.

Accepted Answer

A) chemical 
B) fabrication 
C) synthetic 
D) analytic 
E) assembly 
A) chemical 
B) fabrication 
C) synthetic 
D) analytic 
E) assembly

Question 5

The quality of a product that satisfies a human need during its consumption is known as

Accepted Answer

A) ownership utility. 
B) place utility. 
C) need utility. 
D) form utility. 
E) time utility. 
A) ownership utility. 
B) place utility. 
C) need utility. 
D) form utility. 
E) time utility.

Question 6

Describe the five elements of the long-range operations plan.

Accepted Answer

The five categories of operations planni

Question 7

By accepting major credit cards,a retail outlet has created

Accepted Answer

A) price utility. 
B) time utility. 
C) ownership utility. 
D) form utility. 
E) place utility. 
A) price utility. 
B) time utility. 
C) ownership utility. 
D) form utility. 
E) place utility.

Question 8

The number of customers that Bob's Barbecue serves varies considerably from hour to hour.In determining the number of cash registers to install,they should use

Accepted Answer

A) average demand. 
B) peak demand. 
C) low demand. 
D) high demand. 
E) normal demand. 
A) average demand. 
B) peak demand. 
C) low demand. 
D) high demand. 
E) normal demand.

Question 9

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is concerned about quality levels.What are three possible changes that the company can make to emphasize quality improvement? If a JIT production system is implemented,how might the firm's supply chain strategy be affected?

Accepted Answer

The activities of the company must be co

Question 10

When new versions of software include upgraded advanced features,the vendors are practising

Accepted Answer

A) quality assurance. 
B) quality ownership. 
C) quality reliability. 
D) quality control. 
E) performance quality. 
A) quality assurance. 
B) quality ownership. 
C) quality reliability. 
D) quality control. 
E) performance quality.

Question 11

Which of the following is a set of methods and technologies used in the production of a good or a service?

Accepted Answer

A) Operations management 
B) Manufacturing management 
C) Assembly management 
D) Process management 
E) Production management 
A) Operations management 
B) Manufacturing management 
C) Assembly management 
D) Process management 
E) Production management

Question 12

How does the use of statistical process control methods help to improve the quality of a firm's products?

Accepted Answer

SPC methods allow managers to analyze va

Question 13

What is a Gantt chart? How do PERT charts and Gantt charts differ?

Accepted Answer

A Gantt chart is a production schedule t

Question 14

How are "fishbone diagrams" useful?

Accepted Answer

They help employees figure out

Question 15

Which is the best description of competitive product analysis?

Accepted Answer

A) A company looks at all the competitors' products and rates them on a scale of 1 to 10. 
B) An independent testing service,such as Consumers' Union,is hired to test and rate a group of similar products. 
C) A competitor's product is purchased,disassembled,and the components tested in order to generate ideas for improving the quality of products. 
D) An independent firm conducts consumer research in order to rate competing products. 
E) This is the result of a consumer survey by the marketing department. 
A) A company looks at all the competitors' products and rates them on a scale of 1 to 10. 
B) An independent testing service,such as Consumers' Union,is hired to test and rate a group of similar products. 
C) A competitor's product is purchased,disassembled,and the components tested in order to generate ideas for improving the quality of products. 
D) An independent firm conducts consumer research in order to rate competing products. 
E) This is the result of a consumer survey by the marketing department.

Question 16

EZ-Trade is a retail organization that owns specialty stores for a diverse range of product categories,ranging from home furnishings and sporting goods to books and gourmet foods.With more than 50 stores,the firm is now considering entering the very lucrative low-cost market by launching Clothe-a chain of retail stores that offers affordable fashion for men,women,and children. Which of the following,if true,would strengthen the argument for being a low-cost player?

Accepted Answer

A) Customers who believe that they need high levels of customer service are more likely to choose a niche retailer. 
B) An expected upturn in the economy will increase consumer purchasing power. 
C) Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency. 
D) EZ-Trade has a longer history selling clothes for men and women than it has selling clothes for children. 
E) The retailer's logistics operations are more efficient than the industry norm. 
A) Customers who believe that they need high levels of customer service are more likely to choose a niche retailer. 
B) An expected upturn in the economy will increase consumer purchasing power. 
C) Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency. 
D) EZ-Trade has a longer history selling clothes for men and women than it has selling clothes for children. 
E) The retailer's logistics operations are more efficient than the industry norm.

Question 17

How does a company select a production strategy?

Accepted Answer

Companies select the

Question 18

Service processes are classified according to the extent of customer contact.

Accepted Answer

A) True 
 B)False

Question 19

Explain why services are typically characterized by a high degree of unstorability.

Accepted Answer

Services usually can't be prod

Question 20

What advantages are obtained from the use of a just-in-time inventory system?

Accepted Answer

A) Suppliers can be less quality conscious and thus will have lower costs. 
B) The production system becomes an intermittent process. 
C) The warehousing function increases in importance. 
D) The number of goods in process is drastically reduced. 
E) Quality of finished products increases. 
A) Suppliers can be less quality conscious and thus will have lower costs. 
B) The production system becomes an intermittent process. 
C) The warehousing function increases in importance. 
D) The number of goods in process is drastically reduced. 
E) Quality of finished products increases.

The production process which combines several raw materials into a new finished product (e.g. ,paint)is known as

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

Give an example of an internal failure.

Tyson Foods reduces whole chickens into packaged parts through a(n)________ process.

The quality of a product that satisfies a human need during its consumption is known as

Describe the five elements of the long-range operations plan.

By accepting major credit cards,a retail outlet has created

The number of customers that Bob's Barbecue serves varies considerably from hour to hour.In determining the number of cash registers to install,they should use

When new versions of software include upgraded advanced features,the vendors are practising

Which of the following is a set of methods and technologies used in the production of a good or a service?

How does the use of statistical process control methods help to improve the quality of a firm's products?

What is a Gantt chart? How do PERT charts and Gantt charts differ?

How are "fishbone diagrams" useful?

Which is the best description of competitive product analysis?

How does a company select a production strategy?

Service processes are classified according to the extent of customer contact.

Explain why services are typically characterized by a high degree of unstorability.

What advantages are obtained from the use of a just-in-time inventory system?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

The production process which combines several raw materials into a new finished product (e.g. ,paint)is known as

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?

Give an example of an internal failure.

Tyson Foods reduces whole chickens into packaged parts through a(n)________ process.

The quality of a product that satisfies a human need during its consumption is known as

Describe the five elements of the long-range operations plan.

By accepting major credit cards,a retail outlet has created

The number of customers that Bob's Barbecue serves varies considerably from hour to hour.In determining the number of cash registers to install,they should use

When new versions of software include upgraded advanced features,the vendors are practising

Which of the following is a set of methods and technologies used in the production of a good or a service?

How does the use of statistical process control methods help to improve the quality of a firm's products?

What is a Gantt chart? How do PERT charts and Gantt charts differ?

How are "fishbone diagrams" useful?

Which is the best description of competitive product analysis?

How does a company select a production strategy?

Service processes are classified according to the extent of customer contact.

Explain why services are typically characterized by a high degree of unstorability.

What advantages are obtained from the use of a just-in-time inventory system?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters