Question 1

Which of the following is the consistency of quality from unit to unit of a product?

Accepted Answer

A) Quality execution 
B) Quality achievement 
C) Quality dependability 
D) Quality reliability 
E) Quality assurance 
A) Quality execution 
B) Quality achievement 
C) Quality dependability 
D) Quality reliability 
E) Quality assurance

Question 2

Which of the following is correct with regard to industry productivity?

Accepted Answer

A) Productivity does not vary much across different industries. 
B) Productivity is not important to labour unions when they are negotiating a new collective agreement,but it is important to investors. 
C) Activities like social networking,and water cooler conversations reduce productivity. 
D) Increased productivity allows companies to pay workers higher wages without raising prices to consumers. 
E) All of these statements are correct. 
A) Productivity does not vary much across different industries. 
B) Productivity is not important to labour unions when they are negotiating a new collective agreement,but it is important to investors. 
C) Activities like social networking,and water cooler conversations reduce productivity. 
D) Increased productivity allows companies to pay workers higher wages without raising prices to consumers. 
E) All of these statements are correct.

Question 3

How does a business firm plan for quality?

Accepted Answer

By setting goals for quality before prod

Question 4

Higher productivity will generally lead to more and higher quality goods being produced.

Accepted Answer

A) True 
 B)False

Question 5

Benchmarking is the process of finding,analyzing,and applying the best practices of other companies to their own operations.

Accepted Answer

A) True 
 B)False

Question 6

What is the difference between quality and productivity? Explain the connection between productivity and quality.

Accepted Answer

Productivity is a measure of efficiency

Question 7

Clean Sweep Corporation is a consumer goods company manufacturing home-care cleaning products.Sales of Sparkle,its flagship disinfectant,and some of its other cleaning products have been slow during the last two quarters.Of late,retailers have also shown a lack of confidence in these product lines.The management is looking at different ways to improve the efficiency of its entire supply chain.Some senior executives believe that the company should shift to a just-in-time logistics system.However,this opinion does not have unanimous support. Which of the following questions is least relevant to the issue of whether the company should switch to a just-in-time logistics system?

Accepted Answer

A) Is demand for Clean Sweep's products predictable? 
B) Can suppliers assure fast,frequent,and flexible delivery? 
C) Is technology available to manage the logistics? 
D) Do end users currently favour making the transition? 
E) Does Clean Sweep have access to accurate information about customer demand? 
A) Is demand for Clean Sweep's products predictable? 
B) Can suppliers assure fast,frequent,and flexible delivery? 
C) Is technology available to manage the logistics? 
D) Do end users currently favour making the transition? 
E) Does Clean Sweep have access to accurate information about customer demand?

Question 8

A high-contact system is when the service can be provided without the customer being physically in the system.

Accepted Answer

A) True 
 B)False

Question 9

Material requirements planning is the method that brings together all materials and parts needed at each production stage at the precise moment they are needed.

Accepted Answer

A) True 
 B)False

Question 10

What is comparing the quality of the firm's output with the quality of the industry's leaders called?

Accepted Answer

A) Benchmarking 
B) Appraising 
C) Contrasting 
D) Measuring 
E) Indexing 
A) Benchmarking 
B) Appraising 
C) Contrasting 
D) Measuring 
E) Indexing

Question 11

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

Accepted Answer

A) performance quality. 
B) total quality management. 
C) quality reliability. 
D) quality ownership. 
E) a quality circle. 
A) performance quality. 
B) total quality management. 
C) quality reliability. 
D) quality ownership. 
E) a quality circle.

Question 12

Mount Sinai Hospital no longer keeps any inventory.It is using

Accepted Answer

A) material requirements planning. 
B) warehousing. 
C) master production scheduling. 
D) just-in-time inventory. 
E) zero tolerance inventory control. 
A) material requirements planning. 
B) warehousing. 
C) master production scheduling. 
D) just-in-time inventory. 
E) zero tolerance inventory control.

Question 13

Operations control requires production managers to monitor production performance by comparing results with detailed plans and schedules.

Accepted Answer

A) True 
 B)False

Question 14

The starting point for total quality management is

Accepted Answer

A) quality ownership. 
B) performance quality. 
C) quality reliability. 
D) a customer focus. 
E) value-added analysis. 
A) quality ownership. 
B) performance quality. 
C) quality reliability. 
D) a customer focus. 
E) value-added analysis.

Question 15

Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and their inspectors.

Accepted Answer

A) True 
 B)False

Question 16

Your boss wants to determine whether or not to apply for ISO 9000.What are the benefits?

Accepted Answer

ISO 9000 is a quality scorecard develope

Question 17

Identify the three qualities that distinguish services from goods.

Accepted Answer

Service qualities include intangibility

Question 18

Murray had his car repaired the other day.This is an example of a low-contact service process.

Accepted Answer

A) True 
 B)False

Question 19

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Accepted Answer

A) True 
 B)False

Question 20

What is a control chart?

Accepted Answer

A control chart is a process c

Which of the following is the consistency of quality from unit to unit of a product?

Which of the following is correct with regard to industry productivity?

How does a business firm plan for quality?

Higher productivity will generally lead to more and higher quality goods being produced.

Benchmarking is the process of finding,analyzing,and applying the best practices of other companies to their own operations.

What is the difference between quality and productivity? Explain the connection between productivity and quality.

A high-contact system is when the service can be provided without the customer being physically in the system.

Material requirements planning is the method that brings together all materials and parts needed at each production stage at the precise moment they are needed.

What is comparing the quality of the firm's output with the quality of the industry's leaders called?

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

Mount Sinai Hospital no longer keeps any inventory.It is using

Operations control requires production managers to monitor production performance by comparing results with detailed plans and schedules.

The starting point for total quality management is

Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and their inspectors.

Your boss wants to determine whether or not to apply for ISO 9000.What are the benefits?

Identify the three qualities that distinguish services from goods.

Murray had his car repaired the other day.This is an example of a low-contact service process.

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

What is a control chart?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

Which of the following is the consistency of quality from unit to unit of a product?

Which of the following is correct with regard to industry productivity?

How does a business firm plan for quality?

Higher productivity will generally lead to more and higher quality goods being produced.

Benchmarking is the process of finding,analyzing,and applying the best practices of other companies to their own operations.

What is the difference between quality and productivity? Explain the connection between productivity and quality.

A high-contact system is when the service can be provided without the customer being physically in the system.

Material requirements planning is the method that brings together all materials and parts needed at each production stage at the precise moment they are needed.

What is comparing the quality of the firm's output with the quality of the industry's leaders called?

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

Mount Sinai Hospital no longer keeps any inventory.It is using

Operations control requires production managers to monitor production performance by comparing results with detailed plans and schedules.

The starting point for total quality management is

Applying the concept of quality ownership results in an increase in the power and authority of the quality control department and their inspectors.

Your boss wants to determine whether or not to apply for ISO 9000.What are the benefits?

Identify the three qualities that distinguish services from goods.

Murray had his car repaired the other day.This is an example of a low-contact service process.

In a same-steps layout,equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

What is a control chart?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters