Exam 10: Operations Management,productivity,and Quality

A consultant who came to study the production process at Honey Nuggets Inc.determined the accuracy of the upper and lower specification limits by

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to 2 pages,it was engaging in

Thousands of empty jugs move down a conveyor belt at a factory before stopping to be filled and moving on to be labeled.What type of layout is utilized?

What is the difference between an analytic process and a synthetic process?

TQM starts by focusing on which of the following parts of the business?

A ________ diagrams steps to be performed and specifies the time required to complete each step.

The principle of looking at the chain as a whole to improve the overall flow through the system is known as supply-chain management.

Suppose that economists are forecasting a short economic recession followed by strong economic growth.How might a large manufacturing company adjust its capacity planning to respond to this forecast?

Toys for Pops is a small business that focuses on indoor and outdoor games intended for an adult male clientele.It stocks a range of fantasy action figures and models,low-impact athletic accessories such as Frisbees and a wide range of video games.The business has grown to the point that a larger location is needed.Recently,a location has come up for rent at a nearby strip mall at a favourable rate.The facility would provide the business with much needed shelf space and more room for employees behind the counter.However,the strip mall is in an area that has also seen a rapid increase in petty crime.The CEO feels that the advantages of the new location support the decision to relocate. Which of the following,if true,would weaken the CEO's position?

What is a forecast?

When you have your hair cut and styled the way you like it,it illustrates the unique service characteristic of

All of the following are examples of an external failure except

Which of the following is not a form of utility?

Operations (or production)management is the systematic direction and control of the processes that transform resources into finished goods and services.

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's,this is an example of

The layout that simplifies work tasks and uses unskilled labour is the ________ layout.

List the four types of utility.

What is competitive product analysis?

Service products are characterized by three key qualities:

________ is focused on improving the overall flow through a system composed of various companies working together.