Exam 10: Operations Management,productivity,and Quality

Ken is a production operator who plots a sample of the product and finds that it is outside the upper or lower specification limits on the control chart.What should he do?

Carolyn's car needs a tune-up,so she has taken it to her favourite mechanic for repair.This type of service system is a ________ system.

What is a flexible manufacturing system?

What is the process by which a company analyzes a competitor's products to identify desirable improvements called?

________ utility deals with when a product is provided,whereas ________ utility deals with where a product is provided.

A certification program attesting to the fact that a factory,a laboratory or an office has met the rigorous quality management requirements set by the International Organization for Standardization is

What is a quality improvement team?

The overall degree of quality;how well the features of a product meet consumers' needs and how well the product performs is which of the following?

The Coast Capital Savings Credit Union branch in Surrey,B.C. ,simplified the banking experience of its customers and developed an innovative new service called "You're the Boss Mortgage" which was named the Mortgage of the Year by canadianmortgagetrends.com.This is an example of

A public transit system is an example of a ________ process,while a cheque processing operation at a bank is a ________ process.

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant?

The amount of a product a company can produce under normal working conditions is its capacity.

What is a master operations schedule?

What is a type of product layout in which a partially finished product moves through a plant on a conveyor belt or other equipment called?

What is the management of the production process to manufacture goods or supply services that meet specific quality standards called?

Transforming raw data into management reports is a synthetic process.

A software development company is designing an evaluation plan for its software programmers.The company feels that changes are necessary because it lacks the facts it needs to distinguish outstanding software programmers from those that are only average,or worse.Previously,the company paid software programmers a flat salary and based evaluations on supervisors' opinions.Now,however,the company is considering the following measures for its software programmers: Measurement Strategy Alpha: Software programmers will be evaluated based on the total number of lines of code that they produce. Measurement Strategy Beta: Software programmers will be evaluated based on their ability to produce computer code that is free of errors. Measurement Strategy Gamma: Software programmers will be evaluated based on the market success of the products they produce. Which of the following,if true,would weaken the argument that the company should use Measurement Strategy Alpha?

Which of the following is not a function of quality improvement teams?

When a company uses an intensive distribution strategy,it is facilitating ________ utility.

A product's fitness for use in terms of offering the features that consumers want is which of the following?