Question 1

Fabrication processes involve the alteration of the physical shapes of the raw materials.

Accepted Answer

A) True 
 B)False

Question 2

List the five major areas of materials management.

Accepted Answer

Transportation,wareh

Question 3

Which of the following statements about productivity is correct?

Accepted Answer

A) Productivity does not vary much between countries. 
B) It is difficult to compute productivity for different countries because of different industrial practices. 
C) Additional wealth from higher productivity cannot be shared among workers. 
D) Manufacturing productivity is higher than service productivity. 
E) It is difficult to increase productivity in the service sector. 
A) Productivity does not vary much between countries. 
B) It is difficult to compute productivity for different countries because of different industrial practices. 
C) Additional wealth from higher productivity cannot be shared among workers. 
D) Manufacturing productivity is higher than service productivity. 
E) It is difficult to increase productivity in the service sector.

Question 4

One of the key differences between service and manufacturing operations is

Accepted Answer

A) manufacturing products are characterized by intangibility and customization. 
B) manufacturing operations feature a unique link between process and outcome. 
C) manufacturing operations are less storable. 
D) services are performed,but goods are produced. 
E) services focus on the outcome of the production process. 
A) manufacturing products are characterized by intangibility and customization. 
B) manufacturing operations feature a unique link between process and outcome. 
C) manufacturing operations are less storable. 
D) services are performed,but goods are produced. 
E) services focus on the outcome of the production process.

Question 5

A concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called total quality management (TQM).

Accepted Answer

A) True 
 B)False

Question 6

________ occurs when a company compares its current performance against its own past performance,while ________ occurs when a company compares its current performance against the performance of its competitors.

Accepted Answer

A) Internal productivity;external productivity 
B) Internal benchmarking;external benchmarking 
C) Internal benchmarking;getting close to the customer 
D) Statistical process control;external productivity 
E) Internal quality/cost study;external quality/cost study 
A) Internal productivity;external productivity 
B) Internal benchmarking;external benchmarking 
C) Internal benchmarking;getting close to the customer 
D) Statistical process control;external productivity 
E) Internal quality/cost study;external quality/cost study

Question 7

What is a Gantt chart?

Accepted Answer

A Gantt chart is a production schedule t

Question 8

Labour productivity is determined by dividing GNP by the total number of workers in a country.

Accepted Answer

A) True 
 B)False

Question 9

In terms of business strategy as a driver of operations,Toyota uses the ________ strategy,while 3M uses the ________ strategy.

Accepted Answer

A) quality;dependability 
B) flexibility;dependability 
C) quality;flexibility 
D) lower price;quality 
E) lower price;flexibility 
A) quality;dependability 
B) flexibility;dependability 
C) quality;flexibility 
D) lower price;quality 
E) lower price;flexibility

Question 10

Nissan,Toyota,and Honda now build several different models of cars using the same basic "platform." This is an example of

Accepted Answer

A) process layout. 
B) soft manufacturing. 
C) flexible manufacturing systems. 
D) the movable factory. 
E) quality control. 
A) process layout. 
B) soft manufacturing. 
C) flexible manufacturing systems. 
D) the movable factory. 
E) quality control.

Question 11

Although companies are often classified as either goods producers or service providers,the boundary is often blurred.

Accepted Answer

A) True 
 B)False

Question 12

What is one reason why it is a bad idea for a company to have excess capacity?

Accepted Answer

A) Wastes raw materials 
B) Increases customer dissatisfaction 
C) Ties up money in extra machines 
D) Decreases form utility 
E) Slows delivery of product 
A) Wastes raw materials 
B) Increases customer dissatisfaction 
C) Ties up money in extra machines 
D) Decreases form utility 
E) Slows delivery of product

Question 13

Margaret is evaluating all work activities,materials flows,and paperwork to determine the value that they add for customers.This is an example of a quality/cost study.

Accepted Answer

A) True 
 B)False

Question 14

Services are classified according to the extent of customer contact.Identify and briefly discuss these two processes.

Accepted Answer

A high-contact system is one in which th

Question 15

The 2016 OECD productivity study showed that Ireland had the highest output per hour worked.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following are a set of methods and technologies used in the production of a good or service?

Accepted Answer

A) Manufacturing process 
B) Work-in-progress 
C) Inventory management 
D) Operations process 
E) Assembly operations 
A) Manufacturing process 
B) Work-in-progress 
C) Inventory management 
D) Operations process 
E) Assembly operations

Question 17

All of the following are characteristics of soft manufacturing except

Accepted Answer

A) emphasis on computer software and computer networks. 
B) automation is used only for highly repetitive tasks. 
C) robots play a supporting role in the manufacturing process. 
D) it allows for customizability of the end-product. 
E) focus on production machines. 
A) emphasis on computer software and computer networks. 
B) automation is used only for highly repetitive tasks. 
C) robots play a supporting role in the manufacturing process. 
D) it allows for customizability of the end-product. 
E) focus on production machines.

Question 18

The term service operations refers to

Accepted Answer

A) production activities that yield tangible products. 
B) production activities that yield tangible and intangible service products. 
C) firms that make tangible products. 
D) service activities that yield intangible products. 
E) service activities that yield tangible products. 
A) production activities that yield tangible products. 
B) production activities that yield tangible and intangible service products. 
C) firms that make tangible products. 
D) service activities that yield intangible products. 
E) service activities that yield tangible products.

Question 19

Explain how a JIT production system works.

Accepted Answer

Just-in-time (JIT)production i

Question 20

Planning,organizing,and controlling the flow of materials from design through distribution of finished goods is

Accepted Answer

A) quality control. 
B) material requirements planning. 
C) statistical process control. 
D) materials management. 
E) inventory planning and control. 
A) quality control. 
B) material requirements planning. 
C) statistical process control. 
D) materials management. 
E) inventory planning and control.

Fabrication processes involve the alteration of the physical shapes of the raw materials.

List the five major areas of materials management.

Which of the following statements about productivity is correct?

One of the key differences between service and manufacturing operations is

A concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called total quality management (TQM).

occurs when a company compares its current performance against its own past performance,while occurs when a company compares its current performance against the performance of its competitors.

What is a Gantt chart?

Labour productivity is determined by dividing GNP by the total number of workers in a country.

In terms of business strategy as a driver of operations,Toyota uses the strategy,while 3M uses the strategy.

Nissan,Toyota,and Honda now build several different models of cars using the same basic "platform." This is an example of

Although companies are often classified as either goods producers or service providers,the boundary is often blurred.

What is one reason why it is a bad idea for a company to have excess capacity?

Margaret is evaluating all work activities,materials flows,and paperwork to determine the value that they add for customers.This is an example of a quality/cost study.

Services are classified according to the extent of customer contact.Identify and briefly discuss these two processes.

The 2016 OECD productivity study showed that Ireland had the highest output per hour worked.

Which of the following are a set of methods and technologies used in the production of a good or service?

All of the following are characteristics of soft manufacturing except

The term service operations refers to

Explain how a JIT production system works.

Planning,organizing,and controlling the flow of materials from design through distribution of finished goods is

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

Fabrication processes involve the alteration of the physical shapes of the raw materials.

List the five major areas of materials management.

Which of the following statements about productivity is correct?

One of the key differences between service and manufacturing operations is

A concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called total quality management (TQM).

________ occurs when a company compares its current performance against its own past performance,while ________ occurs when a company compares its current performance against the performance of its competitors.

What is a Gantt chart?

Labour productivity is determined by dividing GNP by the total number of workers in a country.

In terms of business strategy as a driver of operations,Toyota uses the ________ strategy,while 3M uses the ________ strategy.

Nissan,Toyota,and Honda now build several different models of cars using the same basic "platform." This is an example of

Although companies are often classified as either goods producers or service providers,the boundary is often blurred.

What is one reason why it is a bad idea for a company to have excess capacity?

Margaret is evaluating all work activities,materials flows,and paperwork to determine the value that they add for customers.This is an example of a quality/cost study.

Services are classified according to the extent of customer contact.Identify and briefly discuss these two processes.

The 2016 OECD productivity study showed that Ireland had the highest output per hour worked.

Which of the following are a set of methods and technologies used in the production of a good or service?

All of the following are characteristics of soft manufacturing except

The term service operations refers to

Explain how a JIT production system works.

Planning,organizing,and controlling the flow of materials from design through distribution of finished goods is

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

occurs when a company compares its current performance against its own past performance,while occurs when a company compares its current performance against the performance of its competitors.

In terms of business strategy as a driver of operations,Toyota uses the strategy,while 3M uses the strategy.