Question 1

A fixed position layout

Accepted Answer

A) is generally superior to a same-steps layout. 
B) is used when the product remains in one place and the necessary equipment is moved to that place. 
C) is used when the service must come to the customer,not the other way around. 
D) can be used only in the manufacturing of physical products. 
E) All of these are correct. 
A) is generally superior to a same-steps layout. 
B) is used when the product remains in one place and the necessary equipment is moved to that place. 
C) is used when the service must come to the customer,not the other way around. 
D) can be used only in the manufacturing of physical products. 
E) All of these are correct.

Question 2

By making a product that customers can take pride in having,production creates

Accepted Answer

A) resale value utility. 
B) form utility. 
C) time utility. 
D) operational utility. 
E) ownership utility. 
A) resale value utility. 
B) form utility. 
C) time utility. 
D) operational utility. 
E) ownership utility.

Question 3

When your favourite restaurant prepares your favourite meal,they are creating

Accepted Answer

A) form utility. 
B) price utility. 
C) time utility. 
D) place utility. 
E) ownership utility. 
A) form utility. 
B) price utility. 
C) time utility. 
D) place utility. 
E) ownership utility.

Question 4

________ means analyzing a competitor's product to identify desirable improvements,while ________ means evaluating paperwork to determine the value it adds for customers.

Accepted Answer

A) Value added analysis;benchmarking 
B) Benchmarking;re-engineering 
C) Competitive product analysis;value added analysis 
D) Statistical process control;performance quality analysis 
E) Value added analysis;quality reliability analysis 
A) Value added analysis;benchmarking 
B) Benchmarking;re-engineering 
C) Competitive product analysis;value added analysis 
D) Statistical process control;performance quality analysis 
E) Value added analysis;quality reliability analysis

Question 5

Clean Sweep Corporation is a consumer goods company manufacturing home-care cleaning products.Sales of Sparkle,its flagship disinfectant,and some of its other cleaning products have been slow during the last two quarters.Of late,retailers have also shown a lack of confidence in these product lines.The management is looking at different ways to improve the efficiency of its entire supply chain.Some senior executives believe that the company should shift to a just-in-time logistics system.However,this opinion does not have unanimous support. A senior executive claims that a move to a "just-in-time" logistics system would be a mistake because even if the system is effective at reducing inventory and handling costs,the change would not be noticed by customers.The executive claims that the change should be rejected as it runs counter to Clean Sweep's goal of being "customer-focused." Which of the following is the best criticism of the senior executive's position?

Accepted Answer

A) It does not prove that focusing on the customer helps an organization become successful. 
B) It does not suggest an improvement to Clean Sweep's current system. 
C) It fails to recognize that having a more efficient supply chain will allow Clean Sweep to offer more value to its customers. 
D) It does not establish that the costs of switching to the new system would outweigh any cost-reduction benefits the system might provide. 
E) It does not describe the inventory systems used by Clean Sweep's competitors. 
A) It does not prove that focusing on the customer helps an organization become successful. 
B) It does not suggest an improvement to Clean Sweep's current system. 
C) It fails to recognize that having a more efficient supply chain will allow Clean Sweep to offer more value to its customers. 
D) It does not establish that the costs of switching to the new system would outweigh any cost-reduction benefits the system might provide. 
E) It does not describe the inventory systems used by Clean Sweep's competitors.

Question 6

This transformation process puts together various components and is common in the electronics,appliance,and automotive industries.It is the

Accepted Answer

A) clerical process. 
B) transport process. 
C) chemical process. 
D) fabrication process. 
E) assembly process. 
A) clerical process. 
B) transport process. 
C) chemical process. 
D) fabrication process. 
E) assembly process.

Question 7

Because supply chain strategy is based on the collective effort of several firms,no one firm in the chain gains a competitive advantage.

Accepted Answer

A) True 
 B)False

Question 8

What is productivity?

Accepted Answer

Productivity is the measure of

Question 9

What is a production schedule specifying the sequence and critical path for performing the steps in a project called?

Accepted Answer

A) MRP chart 
B) JIT chart 
C) FMS chart 
D) Pert chart 
E) Gantt chart 
A) MRP chart 
B) JIT chart 
C) FMS chart 
D) Pert chart 
E) Gantt chart

Question 10

An assembly line is an example of a custom-products layout.

Accepted Answer

A) True 
 B)False

Question 11

Production managers are relatively easy to identify because almost all of them work in factories.

Accepted Answer

A) True 
 B)False

Question 12

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is wondering whether a just-in-time production system should be installed.Are there any potential negative consequences of switching to a just-in-time production system? Explain.

Accepted Answer

JIT production could have negative conse

Question 13

In the product layout of facilities planning,the resources are processed through the same fixed sequence of steps to become finished goods.

Accepted Answer

A) True 
 B)False

Question 14

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Accepted Answer

Utility is a product's ability

Question 15

Once plans have been developed,operations managers must develop timetables for implementing the plans.This aspect of operations is called

Accepted Answer

A) resourcing. 
B) planning. 
C) timing. 
D) controlling. 
E) scheduling. 
A) resourcing. 
B) planning. 
C) timing. 
D) controlling. 
E) scheduling.

Question 16

Place utility refers to the location where a product is made.

Accepted Answer

A) True 
 B)False

Question 17

What is the meaning of "operations control"?

Accepted Answer

A) Planning and organizing the flow of materials 
B) Purchasing the right raw materials,in the right quantity,at the right price,and at the right time 
C) Checking to ensure that production decisions are being implemented 
D) Stocking items needed for production that are themselves produced within the firm 
E) Monitoring production performance by comparing results with plans and schedules 
A) Planning and organizing the flow of materials 
B) Purchasing the right raw materials,in the right quantity,at the right price,and at the right time 
C) Checking to ensure that production decisions are being implemented 
D) Stocking items needed for production that are themselves produced within the firm 
E) Monitoring production performance by comparing results with plans and schedules

Question 18

Which of the following would be considered a high-contact system?

Accepted Answer

A) Gas company 
B) Electric company 
C) Lawn care company 
D) Barber shop 
E) Postal delivery 
A) Gas company 
B) Electric company 
C) Lawn care company 
D) Barber shop 
E) Postal delivery

Question 19

________ diagrams are used to help track down the source of quality problems.In other words,they help employees investigate and track down problems in their work areas.

Accepted Answer

A) Fishbone 
B) Total Quality Assurance 
C) Company Productivity 
D) Statistical Process Control 
E) Quality Circle 
A) Fishbone 
B) Total Quality Assurance 
C) Company Productivity 
D) Statistical Process Control 
E) Quality Circle

Question 20

What is re-engineering?

Accepted Answer

Re-engineering is the fundamen

A fixed position layout

By making a product that customers can take pride in having,production creates

When your favourite restaurant prepares your favourite meal,they are creating

means analyzing a competitor's product to identify desirable improvements,while means evaluating paperwork to determine the value it adds for customers.

This transformation process puts together various components and is common in the electronics,appliance,and automotive industries.It is the

Because supply chain strategy is based on the collective effort of several firms,no one firm in the chain gains a competitive advantage.

What is productivity?

What is a production schedule specifying the sequence and critical path for performing the steps in a project called?

An assembly line is an example of a custom-products layout.

Production managers are relatively easy to identify because almost all of them work in factories.

In the product layout of facilities planning,the resources are processed through the same fixed sequence of steps to become finished goods.

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Once plans have been developed,operations managers must develop timetables for implementing the plans.This aspect of operations is called

Place utility refers to the location where a product is made.

What is the meaning of "operations control"?

Which of the following would be considered a high-contact system?

________ diagrams are used to help track down the source of quality problems.In other words,they help employees investigate and track down problems in their work areas.

What is re-engineering?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

A fixed position layout

By making a product that customers can take pride in having,production creates

When your favourite restaurant prepares your favourite meal,they are creating

________ means analyzing a competitor's product to identify desirable improvements,while ________ means evaluating paperwork to determine the value it adds for customers.

This transformation process puts together various components and is common in the electronics,appliance,and automotive industries.It is the

Because supply chain strategy is based on the collective effort of several firms,no one firm in the chain gains a competitive advantage.

What is productivity?

What is a production schedule specifying the sequence and critical path for performing the steps in a project called?

An assembly line is an example of a custom-products layout.

Production managers are relatively easy to identify because almost all of them work in factories.

In the product layout of facilities planning,the resources are processed through the same fixed sequence of steps to become finished goods.

Explain what is meant by the term utility.What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour in response to customer needs?

Once plans have been developed,operations managers must develop timetables for implementing the plans.This aspect of operations is called

Place utility refers to the location where a product is made.

What is the meaning of "operations control"?

Which of the following would be considered a high-contact system?

________ diagrams are used to help track down the source of quality problems.In other words,they help employees investigate and track down problems in their work areas.

What is re-engineering?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

means analyzing a competitor's product to identify desirable improvements,while means evaluating paperwork to determine the value it adds for customers.