Question 1

Both service and manufacturing operations transform raw materials into finished products.

Accepted Answer

A) True 
 B)False

Question 2

The ________ is the group of companies and stream of activities that work together to create a product.

Accepted Answer

A) value chain 
B) supply chain 
C) service channel 
D) distribution chain 
E) supply network 
A) value chain 
B) supply chain 
C) service channel 
D) distribution chain 
E) supply network

Question 3

Which term refers to all the activities necessary for getting high-quality goods and services into the marketplace?

Accepted Answer

A) Quality circles 
B) Quality ownership 
C) Statistical process control 
D) Total quality management 
E) Statistical process analysis 
A) Quality circles 
B) Quality ownership 
C) Statistical process control 
D) Total quality management 
E) Statistical process analysis

Question 4

With respect to supply chains and their management,it is correct to say that

Accepted Answer

A) supply chains are very important in the movement of physical goods,but not for the provision of services. 
B) there are increasing concerns about using suppliers from developing countries. 
C) re-engineering can generally not be used as a strategy to improve supply chains. 
D) the globalization of business has reduced the risk of supply chain disruptions. 
E) many global companies have centralized their supply chain management over the past five years. 
A) supply chains are very important in the movement of physical goods,but not for the provision of services. 
B) there are increasing concerns about using suppliers from developing countries. 
C) re-engineering can generally not be used as a strategy to improve supply chains. 
D) the globalization of business has reduced the risk of supply chain disruptions. 
E) many global companies have centralized their supply chain management over the past five years.

Question 5

The three characteristics of services that distinguish them from goods production are intangibility,customization,and unstorability.

Accepted Answer

A) True 
 B)False

Question 6

Suppose that you have no clean clothes,but you have a job interview tomorrow.You normally never use any other type of laundry detergent other than your regular brand.You find that it is currently sold out at your local convenience store,so you decide to buy the store brand because it best satisfies your need for

Accepted Answer

A) possession utility. 
B) place utility. 
C) time utility. 
D) interval utility. 
E) ownership utility. 
A) possession utility. 
B) place utility. 
C) time utility. 
D) interval utility. 
E) ownership utility.

Question 7

What is TQM and why is it important?

Accepted Answer

To ensure high-quality goods and service

Question 8

Inventory control and materials management have essentially the same meaning and are used interchangeably.

Accepted Answer

A) True 
 B)False

Question 9

Selecting the kind of production that is best for the company is driven by the firm's business strategy.

Accepted Answer

A) True 
 B)False

Question 10

How does an analytic production process work?

Accepted Answer

A) It breaks down the basic resources into components. 
B) A cost analysis is made to determine the best way to ship the product to another location. 
C) It combines several raw materials into a finished product. 
D) It puts together several components. 
E) Raw materials are chemically altered. 
A) It breaks down the basic resources into components. 
B) A cost analysis is made to determine the best way to ship the product to another location. 
C) It combines several raw materials into a finished product. 
D) It puts together several components. 
E) Raw materials are chemically altered.

Question 11

The process of materials management not only controls but also plans and organizes the flow of materials.

Accepted Answer

A) True 
 B)False

Question 12

________ focuses on improving both the quality and productivity of an organization's operations.

Accepted Answer

A) ROQ 
B) Re-engineering 
C) Back to Basics 
D) Six Sigma 
E) ISO 9000 
A) ROQ 
B) Re-engineering 
C) Back to Basics 
D) Six Sigma 
E) ISO 9000

Question 13

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is concerned about quality levels.What is a reasonable goal for product quality?

Accepted Answer

The scooters must,of course,be safe to u

Question 14

A product layout is

Accepted Answer

A) a spatial arrangement of production activities designed to make one type of product in a fixed sequence. 
B) a spatial arrangement of production activities that groups equipment and people according to function. 
C) a method for analyzing a service by showing the flow of processes that constitutes it. 
D) a spatial arrangement of production facilities designed to move families of products through similar flow paths. 
E) a production system in which a single factory uses automation to produce a wide variety of products. 
A) a spatial arrangement of production activities designed to make one type of product in a fixed sequence. 
B) a spatial arrangement of production activities that groups equipment and people according to function. 
C) a method for analyzing a service by showing the flow of processes that constitutes it. 
D) a spatial arrangement of production facilities designed to move families of products through similar flow paths. 
E) a production system in which a single factory uses automation to produce a wide variety of products.

Question 15

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

Accepted Answer

A) intangibility. 
B) unstorability. 
C) demand. 
D) customization. 
E) oversupply. 
A) intangibility. 
B) unstorability. 
C) demand. 
D) customization. 
E) oversupply.

Question 16

The supply chain typically excludes

Accepted Answer

A) customers. 
B) retailers. 
C) suppliers. 
D) distributors. 
E) investors. 
A) customers. 
B) retailers. 
C) suppliers. 
D) distributors. 
E) investors.

Question 17

Which of the following best describes how managers monitor production performance by comparing results with plans and schedules?

Accepted Answer

A) Manufacturing control 
B) Process control 
C) Operations control 
D) Timetable control 
E) Procedural control 
A) Manufacturing control 
B) Process control 
C) Operations control 
D) Timetable control 
E) Procedural control

Question 18

Low-contact systems generally provide somewhat lower quality service than high-contact systems.

Accepted Answer

A) True 
 B)False

Question 19

Explain time,place,form,and ownership utility.

Accepted Answer

Time utility is created when a company m

Question 20

The amount of a product that a company can produce under normal working conditions is its

Accepted Answer

A) capability. 
B) scheduled capacity. 
C) scheduled capability. 
D) capacity. 
E) normal capacity. 
A) capability. 
B) scheduled capacity. 
C) scheduled capability. 
D) capacity. 
E) normal capacity.

Both service and manufacturing operations transform raw materials into finished products.

The ________ is the group of companies and stream of activities that work together to create a product.

Which term refers to all the activities necessary for getting high-quality goods and services into the marketplace?

With respect to supply chains and their management,it is correct to say that

The three characteristics of services that distinguish them from goods production are intangibility,customization,and unstorability.

What is TQM and why is it important?

Inventory control and materials management have essentially the same meaning and are used interchangeably.

Selecting the kind of production that is best for the company is driven by the firm's business strategy.

How does an analytic production process work?

The process of materials management not only controls but also plans and organizes the flow of materials.

________ focuses on improving both the quality and productivity of an organization's operations.

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is concerned about quality levels.What is a reasonable goal for product quality?

A product layout is

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

The supply chain typically excludes

Which of the following best describes how managers monitor production performance by comparing results with plans and schedules?

Low-contact systems generally provide somewhat lower quality service than high-contact systems.

Explain time,place,form,and ownership utility.

The amount of a product that a company can produce under normal working conditions is its

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

Both service and manufacturing operations transform raw materials into finished products.

The ________ is the group of companies and stream of activities that work together to create a product.

Which term refers to all the activities necessary for getting high-quality goods and services into the marketplace?

With respect to supply chains and their management,it is correct to say that

The three characteristics of services that distinguish them from goods production are intangibility,customization,and unstorability.

What is TQM and why is it important?

Inventory control and materials management have essentially the same meaning and are used interchangeably.

Selecting the kind of production that is best for the company is driven by the firm's business strategy.

How does an analytic production process work?

The process of materials management not only controls but also plans and organizes the flow of materials.

________ focuses on improving both the quality and productivity of an organization's operations.

Scooters Corp.manufactures motorized scooters.Virtually all scooters are sold through direct appeals on the QVC shopping network.Overwhelmed by recent demand,top management is concerned about quality levels.What is a reasonable goal for product quality?

A product layout is

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

The supply chain typically excludes

Which of the following best describes how managers monitor production performance by comparing results with plans and schedules?

Low-contact systems generally provide somewhat lower quality service than high-contact systems.

Explain time,place,form,and ownership utility.

The amount of a product that a company can produce under normal working conditions is its

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters