Question 1

Which of the following statements regarding production operations is correct?

Accepted Answer

A) The first industrial revolution occurred in England in the 1800s and the second in China during the 1990s. 
B) The factory is no longer the centrepiece for manufacturing. 
C) The development of 3-D printing illustrates the third industrial revolution. 
D) Production operations remain environmentally unfriendly. 
E) All of these statements are true. 
A) The first industrial revolution occurred in England in the 1800s and the second in China during the 1990s. 
B) The factory is no longer the centrepiece for manufacturing. 
C) The development of 3-D printing illustrates the third industrial revolution. 
D) Production operations remain environmentally unfriendly. 
E) All of these statements are true.

Question 2

Unlike Gantt charts,PERT charts identify the critical path for meeting project goals.

Accepted Answer

A) True 
 B)False

Question 3

In the 2016 OECD productivity study,Canada had a higher productivity level than

Accepted Answer

A) Germany. 
B) Russia. 
C) Belgium. 
D) the United States. 
E) Ireland. 
A) Germany. 
B) Russia. 
C) Belgium. 
D) the United States. 
E) Ireland.

Question 4

In low-contact systems,capacity should be set ________ the average level of demand,while in high-contact systems managers must plan to meet ________ demand.

Accepted Answer

A) less than;peak 
B) more than;peak 
C) equal to;average 
D) equal to;peak 
E) less than;average 
A) less than;peak 
B) more than;peak 
C) equal to;average 
D) equal to;peak 
E) less than;average

Question 5

What does it mean to say,"production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

Accepted Answer

Products create utility and provide want

Question 6

Give an example of a product that is produced through a synthetic process.

Accepted Answer

The text uses the ex

Question 7

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)

Accepted Answer

A) Gantt chart. 
B) productivity chart. 
C) control chart. 
D) kaizen chart. 
E) upper specification limit chart. 
A) Gantt chart. 
B) productivity chart. 
C) control chart. 
D) kaizen chart. 
E) upper specification limit chart.

Question 8

Meredith is creating an operations planning and control system for a manufacturer.What should she do first?

Accepted Answer

A) Conduct production control 
B) Develop a long-range production plan 
C) Send output to customers 
D) Develop production schedules 
E) Review the company's business plan 
A) Conduct production control 
B) Develop a long-range production plan 
C) Send output to customers 
D) Develop production schedules 
E) Review the company's business plan

Question 9

When steel is turned into a finished good like a car,________ utility has been created.

Accepted Answer

A) place 
B) time 
C) interval 
D) ownership 
E) form 
A) place 
B) time 
C) interval 
D) ownership 
E) form

Question 10

How can supply chain management create competitive advantage?

Accepted Answer

A supply chain is the flow of informatio

Question 11

What is a scheduling tool that diagrams steps to be performed and specifies the time required to complete each step called?

Accepted Answer

A) Pert chart 
B) JIT chart 
C) Gantt chart 
D) FMS chart 
E) MRP chart 
A) Pert chart 
B) JIT chart 
C) Gantt chart 
D) FMS chart 
E) MRP chart

Question 12

In ________ systems,capacity should be set at the level of ________,while in ________ systems,capacity should be set at the level of ________.

Accepted Answer

A) high-contact;peak demand;low-contact;average demand 
B) low-contact;peak demand;high-contact;average demand 
C) low-contact;peak demand;low-contact;average demand 
D) high-contact;average demand;high-contact;peak demand 
E) none of these 
A) high-contact;peak demand;low-contact;average demand 
B) low-contact;peak demand;high-contact;average demand 
C) low-contact;peak demand;low-contact;average demand 
D) high-contact;average demand;high-contact;peak demand 
E) none of these

Question 13

Quality/cost studies show what a firm's current costs are,and reveal

Accepted Answer

A) areas that have the biggest cost-savings potential. 
B) the limits of acceptable and unacceptable quality in production of a good or service. 
C) how much quality will have to be achieved in order to meet consumer expectations. 
D) how motivated employees are to build quality into products. 
E) the level of quality that is currently being achieved. 
A) areas that have the biggest cost-savings potential. 
B) the limits of acceptable and unacceptable quality in production of a good or service. 
C) how much quality will have to be achieved in order to meet consumer expectations. 
D) how motivated employees are to build quality into products. 
E) the level of quality that is currently being achieved.

Question 14

Supply chain management is

Accepted Answer

A) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B) a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. 
C) a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. 
D) the concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work. 
E) the redesigning of business processes to improve performance,quality,and productivity. 
A) the principle of looking at the supply chain as a whole in order to improve the overall flow through the system. 
B) a program certifying that a factory,laboratory,or office has met the quality management standards of the International Organization for Standardization. 
C) a certification program attesting to the fact that a factory,laboratory,or office has improved environmental performance. 
D) the concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work. 
E) the redesigning of business processes to improve performance,quality,and productivity.

Question 15

A third industrial revolution is now underway which is based on new technologies,software,robots,and miniaturization.

Accepted Answer

A) True 
 B)False

Question 16

Lucy rides the bus to work every day.This is an example of a high-contact service process.

Accepted Answer

A) True 
 B)False

Question 17

The typical layout in automobile,food-processing,and computer assembly plants is the ________ layout.

Accepted Answer

A) product 
B) fixed-position 
C) process 
D) customer 
E) none of these 
A) product 
B) fixed-position 
C) process 
D) customer 
E) none of these

Question 18

The schedule that shows which products will be produced,when production will occur,and what resources will be used during specified time frames is called a(n)

Accepted Answer

A) inventory control schedule. 
B) master operations schedule. 
C) control chart. 
D) short-term detailed production schedule. 
E) material requirements plan. 
A) inventory control schedule. 
B) master operations schedule. 
C) control chart. 
D) short-term detailed production schedule. 
E) material requirements plan.

Question 19

What is a supply chain?

Accepted Answer

A supply chain is the flow of informatio

Question 20

Which of the following are unique aspects that separate services from goods?

Accepted Answer

A) Intangibility and warranties 
B) High-contact and low-contact 
C) Time and place utility 
D) Intangibility and unstorability 
E) Form and time utility 
A) Intangibility and warranties 
B) High-contact and low-contact 
C) Time and place utility 
D) Intangibility and unstorability 
E) Form and time utility

Which of the following statements regarding production operations is correct?

Unlike Gantt charts,PERT charts identify the critical path for meeting project goals.

In the 2016 OECD productivity study,Canada had a higher productivity level than

In low-contact systems,capacity should be set the average level of demand,while in high-contact systems managers must plan to meet demand.

What does it mean to say,"production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

Give an example of a product that is produced through a synthetic process.

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)

Meredith is creating an operations planning and control system for a manufacturer.What should she do first?

When steel is turned into a finished good like a car,________ utility has been created.

How can supply chain management create competitive advantage?

What is a scheduling tool that diagrams steps to be performed and specifies the time required to complete each step called?

In systems,capacity should be set at the level of ,while in systems,capacity should be set at the level of .

Quality/cost studies show what a firm's current costs are,and reveal

Supply chain management is

A third industrial revolution is now underway which is based on new technologies,software,robots,and miniaturization.

Lucy rides the bus to work every day.This is an example of a high-contact service process.

The typical layout in automobile,food-processing,and computer assembly plants is the ________ layout.

The schedule that shows which products will be produced,when production will occur,and what resources will be used during specified time frames is called a(n)

What is a supply chain?

Which of the following are unique aspects that separate services from goods?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

Exam 10: Operations Management,productivity,and Quality

Which of the following statements regarding production operations is correct?

Unlike Gantt charts,PERT charts identify the critical path for meeting project goals.

In the 2016 OECD productivity study,Canada had a higher productivity level than

In low-contact systems,capacity should be set ________ the average level of demand,while in high-contact systems managers must plan to meet ________ demand.

What does it mean to say,"production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

Give an example of a product that is produced through a synthetic process.

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)

Meredith is creating an operations planning and control system for a manufacturer.What should she do first?

When steel is turned into a finished good like a car,________ utility has been created.

How can supply chain management create competitive advantage?

What is a scheduling tool that diagrams steps to be performed and specifies the time required to complete each step called?

In ________ systems,capacity should be set at the level of ________,while in ________ systems,capacity should be set at the level of ________.

Quality/cost studies show what a firm's current costs are,and reveal

Supply chain management is

A third industrial revolution is now underway which is based on new technologies,software,robots,and miniaturization.

Lucy rides the bus to work every day.This is an example of a high-contact service process.

The typical layout in automobile,food-processing,and computer assembly plants is the ________ layout.

The schedule that shows which products will be produced,when production will occur,and what resources will be used during specified time frames is called a(n)

What is a supply chain?

Which of the following are unique aspects that separate services from goods?

Understanding the Canadian Business System

The Environment of Business

Conducting Business Ethically and Responsibly

Entrepreneurship,small Business,and New Venture Creation

The Global Context of Business

Managing the Business Enterprise

Organizing the Business Enterprise

Managing Human Resources and Labour Relations

Motivating,satisfying,and Leading Employees

Understanding Accounting

Understanding Marketing Principles and Developing Products

Pricing,promoting,and Distributing Products

Money and Banking

Financial Decisions and Risk Management

Filters

In low-contact systems,capacity should be set the average level of demand,while in high-contact systems managers must plan to meet demand.

In systems,capacity should be set at the level of ,while in systems,capacity should be set at the level of .